Moving one's possessions is stressful. Having an efficient fairly priced, reliable, responsive, careful, and personable team can make it stress-free.
United American moving and Storage out of Daytona Beach FL, has done an intra-state FL move for me, and I was pleased to find they could also handle and inter-state move, from FL to DC, equally well. Thank you to the team members I worked with most recently including Amanda, Dan and James.
Response from dispatch moverJun 6, 2024
✅✅✅✅✅ thank you so much for taking the time and sharing this information regarding your experience with our family/veteran owned company
LA
Laura
What an amazing
What an amazing, honest family-run business! United American Moving and Storage really saved the day for my long-distance move when my U-Haul driver fell through last minute. From start to finish, everyone was professional, kind, and efficient.Roxy was so sweet on the phone and assured me they would get me to WY. The price was incredibly fair. After reserving with them, I could rest easy knowing everything was taken care of. I highly recommend this company for any and all of your moving needs.
Response from dispatch moverJun 6, 2024
✅✅✅✅✅ thank you so much for taking the time and sharing this information regarding your experience with our family/veteran owned company
MG
Martha G.
To alleviate the stress of moving
To alleviate the stress of moving, I chose United American Moving and Storage based on glowing reviews. Their friendly, punctual team swiftly packed and transported my furniture with professionalism and efficiency. Upon arrival, everything was intact, surpassing my expectations. With a reasonable price and exceptional service, I wholeheartedly recommend them for a stress-free move.
Response from dispatch moverJun 6, 2024
✅✅✅✅✅ thank you so much for taking the time and sharing this information regarding your experience with our family/veteran owned company
EM
Erin M.
DO NOT USE THIS OUTFIT
They were all gung-ho when getting you to sign the contract and get them the deposit. Then after several days they start this ridiculous nonsense of wanting every item measured. The dispatcher and her supervisor were just impossible.
We ended up sacrificing our $1200 deposit just to get away from them. So worth it. We only wanted to save trouble for my handicapped husband and my 65-year-old self. Instead they added so much stress I thought I’d have a stroke!
Experience actually lasted from 4/18/24 until we said just keep the deposit on 5/4/24. Worst non-move possible.
Response from dispatch moverJun 6, 2024
I would like to take the time and explain what transpired during your experience with us. When you first signed up with us on April 22, 2024 we asked you to provide us an inventory to build your quote. You told us you had the following items.
1-bed full/with mattress
2-bed queen/with mattress
3-rocking chair
4- (2) reclining chair
5-exercise equipment/small
6-(2) file cabinet/2 draw
7-Hoosier
8-(10) plastic bins/medium
9- treadmill
When you provided this inventory, you told us you wanted to add on some additional space so we bumped up the additional household good/miscellaneous items to give you a total of 1014 cubic ft.³. When we reached out to you about a week before the move that was scheduled on May 6 you provided us with a new inventory that now consisted of
1-bed full/with mattress
2-bed queen/with mattress
3-rocking chair
4- (2) reclining chair
5-exercise equipment/small
6-(2) file cabinet/2 draw
7-Hoosier
8-(10) plastic bins/medium
9- treadmilL
****ADDITONAL ITEMS ********
1-Dresser/double
2-Garden tools/miscellaneous bundle
3-King bed/with mattress
4-dresser/single
5-Wine fridge
6-Washer
7-Dryer
8-25 medium boxes
9-10. More plastic bins/large.
10-Crib
11-Office chair
So as you can see on top of the inventory you provided us originally in April compared to the second inventory you provided us in May there is 11 more additional items and 25 more boxes. When you signed up with us, you were locked in at $4.05 per cubic foot so any additional items that added on were assessed at that same rate. so at the end of the day, I understand you were frustrated and you elected to cancel your price never would’ve changed at all if you provide an honest and accurate inventory or at least inventory that was close to what you truly had.
JE
Jennifer
I'm satisfied with their professionalism
I recently used United American Moving and Storage For a mile move .Overall, it was positive. The quote was accurate, and the movers did a great job. However, they arrived a day earlier than planned causing a minor inconvenience.Also, the delivery took seven days instead of the expected four. Despite these issues, I m satisfied with their professionalism and would recommend them.
Response from dispatch moverJun 6, 2024
✅✅✅✅✅ thank you so much for sharing your experience with our family/veteran owned Moving company
NA
Nancy
Moving to Hollywoood was made special
Moving to Hollywoood was made special by the team's personal touch. They remembered our names and were attentive to our preferences throughtout we move. Their friendly and personalized service made us feel valued and at ease. Also, my coordinator, Danny took so much time and explained everything so thoroughly and hat really made my decision.
Response from dispatch moverJun 6, 2024
✅✅✅✅✅ thank you so much for sharing your experience with our family/veteran owned Moving company
OL
Olivia L.
Scam artists!
I do not normally write reviews, however it seemed necessary in this instance. If I could give this company 0 stars I would. For starters, this is NOT a moving company, they are a BROKER for third party moving companies (which was never disclosed while speaking with the agent). We were told they are a veteran owned and operated moving company. They even went as far as to tell us "we have a port in your city as well as the city you are moving to". Everything seemed like it was adding up, they beat any rate we were quoted by hundreds of dollars, assured us they would be handling everything, they do that route all the time and would probably even do it in fewer days than initially quoted, etc etc. Red flag number one: they RUSH you to sign the contract, within 20 minutes of being on the phone to get a quote I was being told if I didn't sign and pay right then and there I would lose out on the rate. Mind you, they are texting me info, knowing I'm on my cell and trying to do all this at once. So in a panic thinking I am going to miss out on a great deal I sign and send payment. Only after I send that I get the contact which has our moving date the FOLLOWING day (remember that, it's important later) that was red flag number two. Red flag number three: the inventory I gave them they vastly under quoted the size of (I told them I had about 20, 27 gallon tubs they took it upon themselves to put the dimensions as 16x16x16, when they are closer to 15x20x30 and i never gave them dimensions) so I would be charged more once everything was packed. Red Flag number four: when reading the contract more thoroughly I finally saw they are a "broker" not the moving company that supposedly does the route "all the time". After all these red flags started popping up I immediately contacted them to cancel (within hours). They got back to me the following Monday, initially starting by telling me I could not cancel or get any kind of refund because it was within 2 weeks of my moving date.. I told them from the start I was moving at least 7 weeks later and they fumbled and said that I was moving the next day. Now after speaking with at least 4 different people they are willing to give me a refund of 85% and keep their 15% broker fee.. even though their contract states I have 72 hours to cancel. This company is an absolute nightmare, they smooth talk and bend the truth to make it seem like they are helping you when in reality they are a bunch of con artists taking advantage of people in a stressful time. AVOID THEM AT ALL COSTS!
Response from dispatch moverApr 23, 2024
‼️‼️ This client is posting numerous negative reviews using various accounts. I want to emphasize that United American Moving and Storage has fully agreed to refund this client. They are unhappy due to the -15% processing fee, which is beyond our control, and we do not profit from it in any way.. ‼️‼️‼️
THIS IS THE AGREEMENT YOU SIGNED ON APRIL 19. AS AN ADULT, YOU MADE THE CHOICE TO SIGN IT AND PAY THE DEPOSIT. YOUR NEGATIVE REVIEW APPEARS TO STEM FROM DISCONTENT OVER THE 15% REFUND DEDUCTION. IT'S PUZZLING THAT YOU EXPECT US TO FOLLOW THE AGREEMENT YOU SIGNED WHILE DISAGREEING WITH THE -15% REFUND POLICY.
Electronic Signature:
I hereby confirm my signature on the following document, and Agree to all "terms and conditions" in this document.
ALL CANCELLATION REQUESTS MUST BE SENT TO [email protected] WITHIN 72 HOURS OF MAKING PAYMENT. SHOULD THIS AGREEMENT BE CANCELLED BY YOU AFTER 72 HOURS AND/OR A CARRIER IS ASSIGNED TO YOUR MOVE, ALL SERVICES ON BEHALF OF UNITED AMERICAN AND MOVING AND STORAGE WILL BE CONSIDERED “SERVICES RENDERED” AND THERE WILL BE NO REFUND FOR OUR FEE. IF THE MOVE IS CANCELLED WITHIN 72 HOURS OF PAYING OUR BROKER FEE, UNITED AMERICAN AND MOVING AND STORAGE WILL KEEP 15% OF THE DEPOSIT FOR PROCESSING FEES.
Document Emailed On: Friday, 04/19/2024 02:49:38 PM (ET)
Document Signature Name: Christopher Leon
Document Signature Email: [email protected]
Document Signature Date: Friday, 04/19/2024 02:52:53 PM (ET)
Document Signature IP Address: 104.28.111.148
Internet Browser: Safari
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Hello,
I want to address the recent situation regarding the move that didn't happen. On April 19th, you signed up and made a significant deposit. Today is April 22nd. As stated in our contract, there's a 72-hour window from the deposit time to request a cancellation, with a 15% deduction for refunds. As a business, we incur costs for refunds, similar to payment processing costs.
We've informed you that we're refunding your $667.62 deposit, minus 15%. It's puzzling why you left a negative review when we canceled your move and informed you of the refund process. You hadn't moved with us; you were only signed up for 72 hours.
I understand leaving a review if you hadn't received your deposit back, but we've been in daily email communication. Even Daniel, your agent celebrating his son's birthday at Disney World, took time to resolve this. Despite issues, we offered to correct them, refund, and rebook. Until you found out about the 15% deduction, you agreed.
You never moved with us, and we assured you of a refund. However, an immediate refund isn't feasible. We requested the standard 24/48 hours, like Walmart returns. It's disheartening you left a negative review based on procedural requests beyond our control.
Best wishes with your relocation.
KE
Karina E.
Can't say enough good things about United American Moving & Storage
Can't say enough good things about United American Moving & Storage. From the moment I contacted them for a quote to the completion of my move, their team provided exceptional service every step of the way. They were communicative, efficient, and respectful of my time and belongings. Moving can be a stressful experience, but United American Moving & Storage made it as smooth and seamless as possible. I would highly recommend them to anyone in need of moving services.
Response from dispatch moverJun 6, 2024
✅✅✅✅✅ thank you so much for sharing your experience with our family/veteran owned moving company. We certainly strive to go over and beyond when providing you and Moving experience.
