dispatch moverReviews of unitedamericanmovingandstorage.com

I have only positive things to say about United American Moving and Storage. It was my first time hiring movers, and the experience was fantastic. Their communication and professionalism were excellent. They were punctual, efficient, and even coordinated with another company delivering a fridge. Despite some last-minute items and multiple stops, they handled everything smoothly. United American has the best prices, and they were honest about costs, unlike others. I highly recommend them for anyone in need of moving services.

I recently had the unfortunate experience of dealing with United American Moving & Storage, and I am compelled to share my disappointment with their services. My interaction with this company left me feeling misled and taken advantage of, with a significant increase in the moving cost that was not only unjustified but also unprofessionally handled. The trouble began when I was initially contacted by Dan, who claimed to work with United American Moving & Storage. Dan requested an inventory list of my large items for a move from California to Texas. I diligently provided the information, including an overestimation of medium to large-sized boxes as per his request. The quote I received for my large items and the agreed-upon 25 boxes seemed reasonable at $1,797. However, just two days before the scheduled moving date, I received a call from a dispatcher named Roxy, informing me of a supposed discrepancy in my inventory list. According to Roxy, there were more items listed in the contract than in the list I provided. When I questioned this inconsistency, she mentioned that when they say "large," it could mean all items. This sudden revelation resulted in a staggering 50% increase in the original cost, bringing the total to $2,631. I attribute this to Dan's questionable sales tactics, manipulating the process through vague questions and unclear terminology. To make matters worse, attempts to reach Dan for clarification or resolution proved futile, as I could only communicate with Roxy. Despite feeling misled and slighted, when I requested a refund of my $700 deposit due to the discrepancies and dissatisfaction with the process, Roxy flatly denied my request, citing the proximity to the pick-up date. The lack of accountability, unresponsiveness from key personnel, and the overall lack of transparency in their sales process make me strongly advise against using United American Moving & Storage. The seemingly "too good to be true" initial quote turned out to be exactly that – an illusion that ultimately led to an unpleasant and costly experience. Save yourself the hassle and avoid this company at all costs. This is a clarification to United American Moving & Storage response on my review: The inventory list I provided on January 2nd was predicated on the question, please tell me the LARGE items in your inventory, not ALL the items. Do you see the difference? If he asked for ALL the items I would have provided him the entire list not just the large items on that list. I did not forget to mention the items, I was not asked for them. As for the call recordings, I requested copies of them to which I was denied. Funny how that works right? They claim I said something on a recorded call that I'm not allowed access to. When I asked Dan if they are a broker or a carrier, he adamantly denied. As he knew I did not want to work with a broker. He later admitted he was a broker after they did not want to take accountability for my refund request. All too convenient. The long story short, United American Moving and Storage will tell you everything you want to hear, from discounted rates to extra accommodations or denying they are a broker and not a carrier. All to get you to send the deposit and sign the contract, then when they change the "locked in pricing" they hold you tightly to the agreement they fraudulently explained to you. Don't let this company gaslight you into thinking you made a mistake or misinterpreted the conversation. These are sleazy sales tactics to get you to sign a unenforceable contract. I'm considering a class action lawsuit. Anyone that has been wronged by this company should reach out to me via email jmarshalltxst gmail Good day

The people at United American moving and storage, were amazing! James, our representative, was really clear about everything, making sure we wouldn't face any surprise charges. We were moving a long way—2800 miles—and our goal was to finish it within 14 days. But guess what? United American not only got it done in 14 days, but they finished the whole move in just 12 days! And they kept us updated throughout the entire cross-country move. Our mover, James, was awesome! He was on time, super quick, pro, nice, and friendly. He helped load the van and was really polite and chatty the whole time. I'd totally recommend this company. They went above and beyond to help us out.

I found myself in a last-minute scramble, needing a moving truck within 24 hours. The previous company I'd initially chosen, despite being $500 cheaper, suddenly hiked their price by $1800 just two days before my move. That's when I turned to United American Moving and Storage, the company I should've chosen from the start. Right from the get-go to the very end, everyone was incredibly professional and friendly. They made sure everything was crystal clear and that everyone was on the same page before we kicked things off. The driver and movers were punctual, tidy, and impressively skilled. My move was quite complex, leaving me without a wink of sleep the night before. But thanks to their efficiency, everything went exactly as planned. Kyle, their representative, was a game-changer! His assurance and support made a huge difference. I can't emphasize enough how much it mattered during such a hectic time. I'm beyond pleased! I highly recommend United American Moving and Storage and will unquestionably call on their services again for the next leg of my move. A huge thank you to the entire team, especially to Kyle!

I made my reservation on the 3rd of December 2023. I was relocating from Scottsdale Arizona to Danbury Connecticut. In my review of United American Moving and Storage, I want to highlight their exceptional service during my relocation. On the day of the move, unexpected charges totaling $700 surfaced. However, United American Moving and Storage stood by their commitment and, after discussing the situation, successfully secured a full reimbursement for these additional expenses. Their dedication to their word and their swift resolution of the issue exemplify their integrity and reliability. I'm immensely grateful for their professionalism and would highly recommend their services.

After my mother fell victim to a romance scam, resulting in her unwitting commitment to a psychiatric facility due to substantial financial losses, we discovered she had placed her house for sale, intending to relocate for someone she'd never met, isolating herself from her family. Seeking moving assistance, she had initially reached out to United American Moving and Storage. Following the scam's revelation, I contacted United American to request a refund of my mother's deposit. Remarkably, upon explaining the circumstances, the company displayed exceptional honesty and promptly issued a full refund. Their understanding and swift action in this difficult situation are immensely appreciated. I extend my heartfelt gratitude to the team at United American for their invaluable assistance.

I was thoroughly impressed with Daniel from United American Moving and Storage. His meticulousness with the inventory was remarkable. He ensured everything was accurately listed, especially the larger items. What truly stood out was that their promise of an accurate inventory translated into reality. There were no surprise charges for additional items or hidden fees. Everything unfolded exactly as Daniel assured us it would. The smoothness of the entire moving process was a testament to Daniel's professionalism and the company's commitment to delivering on their word. United American Moving and Storage didn't just meet our expectations; they surpassed them. For anyone seeking a moving company that values accuracy, transparency, and delivers on their promises, I highly recommend United American Moving and Storage. Thanks to Daniel and the team, our move went exactly as planned, without any unexpected surprises.

"I've moved a lot in my sixty years, and I've never had such great movers until today. United American Moving and Storage's team was fantastic. They were on time, worked really hard, were polite, careful, and got the job done efficiently. They treated each other and us with kindness, even in hot and humid weather and some tricky situations. I'm happy to say that there were no unexpected costs at the end, which was a pleasant surprise. I was also pleased with how honest the company was about how my furniture would be delivered. They didn't give an exact delivery date but dropped it off on the second to last day in the delivery window. That was really important to me. Your team's coordination and communication were outstanding and enjoyable to work with. If I ever move again, you'll be my top choice, and I'll recommend you to everyone. Well done!"