Subhasish
Pathetic service and fully…
Pathetic service and fully unprofessional..they don't help, when you need them..also they assigned one truck for my luggage, who looted my money like anything...they promise a lot before moving ,but when issue happens, you won't get any help from them..not trustworthy..I lost lot of money for them...if you want to do your delivery with them, do it your own risk. Update: Really, I never got any help from the day of packing till now.1st of all your team never responded, when I need help and you promised lot of misleading thing before booking and later simply you denied and Rado express also denied. I have to pay $675 extra ,which was not part of the deal with less then 286 cu ft space and you never tried to contact me and on top of that I got pathetic service from Rado express. There was no sectional sofa ,king mattress in my luggage. Please dont share wrong and misleading information and I already informed 15 medium boxes to your team multiple times,but as usual they forgot.So please don't try to give an excuse that you tried to help. This is so unprofessional and misleading support.
Response from dispatch moverJun 14, 2023
Hello, I apologize if you feel dissatisfied with our service and felt the need to leave a negative review. I would like to provide you with a factual account of the move and what transpired. When you signed up with us on April 8, you informed us that you were moving 286 cubic feet of furniture. However, before the move, you contacted us to add additional items, and we made the necessary changes without affecting the price. Your move from Arizona to Georgia covers a distance of 1866 miles. We completed your entire move for under $2300, which is significantly cheaper than the cost of renting a U-Haul truck and paying for the gasoline if you were to handle the move independently. On the day of the move, there was an extra set of stairs at your location, resulting in an additional $75 charge. Additionally, you had additional items, including a sectional sofa, a king mattress, and 15 more boxes, which were not included in the original estimate. These items incurred an additional fee. When you expressed your dissatisfaction, we spoke with you multiple times on the day of the move, while the movers were present, and after they had completed the move. Our representatives emphasize the importance of providing accurate and thorough information about all furniture and boxes, especially items not packed in boxes. If you had informed us about these additional items in a timely manner, we could have included them in the estimate, avoiding the additional charge upon the movers' arrival. We have made numerous attempts to reach out to you to rectify the situation. While we are willing to offer a partial refund for any additional charges that were our fault, it is important to note that you were present at the house and responsible for informing us about the furniture you needed to be moved. Honesty and transparency from your end enable us to perform our job effectively. We genuinely hope to resolve this situation and will be contacting you promptly.