dispatch moverReviews of unitedamericanmovingandstorage.com

Stay away from this company! They lure you in and claim to be a military friendly company. Their rates change and surprise you with almost double the fees. Then the communication stops. I’ve never been so stressed out in my life! Then when you canceled the contract, they blow up your emails and accuse you of being the problem. Look out is all I can say! Do your research on this company! I’m still trying to get my $1100 that I’ve invested as down payments back. I had to last minute scramble to get a new moving company who within two days, came out and made everything happen. Never once did the driver of this new company stop communicating with me. I highly recommend you reach out to North Atlantic Van Lines. I guarantee they’ll take great care of you.

1 year ago, this company ruined my life. The "movers" stole half of what I own, and damaged the other half. Took 1 month to show up at the destination, and have made no effort whatsoever to compensate me. Since my 65 year old wife with severe asthma had to sleep on the floor for a month, she fractured a rib, and has had endless doctor appointments. Been to the ER 8 times and blames me for engaging with this so called company. Do yourself a favor and look elsewhere.

DO NOT HIRE THIS COMPANY!!! We are about to complain to BBB about this company.

Update: we are now at 41 calendar days and 28 business days with still no response or call back from either company. 20 days now, and still waiting for my items to be delivered. Do not allow United American to set up your move. They are a broker. They hired a horrible company in California called MNS transport. MNS is a rip off company. They packed the truck in a way to make it appear I had more items than I really had. They did this by not stacking any furniture. And packing boxes all around to give the appearance they stacked it to the top. When in fact they didn't. Then they force you to pay extra. For me. They wanted another 3K. After arguing about there packing they dropped it down to 1500 extra. I was locked in and stuff already on truck and had no choice but to pay. I shouldn't have. Because since that date. I have had zero contact from them. They only respond via text, saying they are working on getting a truck to go to my new destination. United has refused to respond back to my multiple phone calls and voicemails left about this issue. They are now 1 full week over there promised delivery date, with no one willing to call me back to explain why, or offer any kind of compensation. I moved my family ro virginia. We are now out here for over 2 weeks with none of our belongings. Sitting on the floor, and sleeping on air mattresses we had to buy in order to sleep at night. Do not use this company. As soon as they get there money and load the truck. They disappear. First off. The promise of 24/7 contact is only up until they take your stuff.

RUN! Do not use these guys they are total crooks! Similar to other reviews left here they pulled their M.O. I provided their agents a complete and accurate inventory list including measurements of each item down to the inch. I was assured that my binding quote would not change unless my inventory count changed after talking to their agent on the phone for 2 hours. One week before my moving date I was send a quote with a markup up of over 90% of the originally agreed upon and signed binding quote price. Their only explanation is that their software did not account for the actual cubic feet even though I provided them with ALL the measurements. Absolute bait and switch SHIFTY company. They tried to offer me $1000 off because I called them out on their predatory and unacceptable behavior. However, I don't trust this company at all in the slightest and refused. I was left scrambling for another moving company with only a few days left before my move and a lot of money invested. I've requested a charge back from my bank on the full deposit amount, as United American Moving and Storage has refused to refund my deposit amount. I was really looking forward to supporting a veteran owned business as I am in a military family myself. This company completely lacks integrity.

DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES. There have been 30 complaints filed with the Better Business Bureau in the last 3 years. Unfortunately, I did not find out about that until after my horrendous experience with this company. My property was picked up on July 4, 2024. I was told that because it was a move of 2000 miles or more the company had 21 business days for delivery. When I inquired what date that would be, I was shuffled from Roxy, Amanda, Shannon, Brandon to each other and never given an answer, This company contracted with MNS transport who's point person is "Frankie". 21 days came and went. Then "Frankie" told me that I contracted for 30 days storage. Total LIE. I waited 2 1/2 months for delivery getting the run around and finally just ignored. When the delivery came it was only 1/2 my stuff and there were damaged items. I made a police report and waited a total of 3 months to receive the totality of my stuff. The second delivery driver Called me at 1 a.m and demanded to deliver at that time. Keep in mind the delivery also includes putting furniture back together. When I said this was unacceptable, without telling me, the driver dumped my stuff in the parking lot/sidewalk of my apartment building in the rain and left it there. I discovered it there when I went outside in the morning. More damaged and missing items. I asked for my money back for the entire experience and was told that to ask for that is unfathomable. I have pictures, texts, emails of all of this.

BEWARE SCAMMERS!!!!

DONT IGNORE BAD REVIEWS ABSOLUTE WORST COMPANY, first off they have many if not all good reviews that are fake. Secondly they lie to get you to sign no matter what it takes. I asked if they use their own trucks, Dan responded yes, “they have a port all through the us” bullshi. Secondly, they give 30 days from the first delivery date then pay $30 each day after. Or like Dan said “the department of transportation gives us 21 days” (That didn’t happen) we had to pay in full. Picked up June 25, and our stuff finally got here Sept 26, funniest part is that our stuff sat in warehouse in LA being tossed around while nobody wanted to answer calls. We had a motorcycle that was dropped, mirrors broken, etc, tv broken ripped bags. This company isn’t worth using. Roxy is complete useless. Dan pushed us off to Frankie., but Frankie (who is supposedly im charge of MNS Transport)would straight up lie to me. I had a AirTag the whole time all of them would lie and say my stuff was on the way. Just so happen to be another trucker looking for loads that took our stuff to FL. Seriously just rent a truck or you’ll get screwed. -