Iris G.
I provided a complete and accurate…
I provided a complete and accurate inventory list including measurements of each item. I was assured by Roxie that my binding quote would not change unless my inventory changed. I was sent a quote of the original agreed upon and signed binding quote price. The truck that was supposed to pick up our inventory never showed up. I tried calling Roxie several times, but she was unavailable. All calls go to voicemail and the only response you get is by text. She does not call you back. We had to wait an additional 6 hours on the day of the move before I was able to get in touch with another driver (who would come from LA). By this time, it was 9PM. On the day of the move, I was charged more ($600.00 more from the original quoted price). We explained to them that there was nothing different in the inventory that was sent to Roxy, but their explanation was that he was told by his boss that they needed to fill the truck and take up more space, thus charging us more, so we had to pay their price to continue. When I asked the driver when we can expect to have our delivery to the new relocation, I was told that it would take 2 weeks. I have been told to call gthe driver ( Frankie) who oversees the moving. I am always getting the shaft, repeatedly telling me he will get me an ETA when he does not. He is still owed almost $1000.00 but at this point I do not think I will see any of my stuff. My husband is disabled, and we had his mobility scooter, adjustable bed, etc. transported because we could not do it by car. I have repeatedly tried to contact United American only to be told by Roxy to call the driver, that she no deliverty information and ...... A bunch of bull. Roxy was the person who was in charge of coordinating and making sure that the move went without a hitch. That has not happened. as she and the others who work for this company take no responsiblity. Once they take your money, you cannot reach anyone either by email or phone. Then we were told it would take 30 business days before we would have our delivery from California. Well folks here it is November 5th, and we still do not have our inventory (well over the 30 business days of August 26th). I have been more than patient with explanations from this transport company ( i/e maintenance for 2 weeks, truck breakdown, etc,etc.). One excuse after another. This is a predatory and very shifty company. They claim they are veteran, and family owned. If they are, then they are giving Veterans everywhere a bad name by their business practices. The only reason we went with them was because they were veteran owned, and they claimed they had a 5 Star rating. BEWARE. DO NOT USE THEM. They will rip you off like they did me. I don't trust this company anymore. We have invested a lot of money into this move only to be swindled by a company such as this. They will promise you anything. Once they get your money and the transaction is completed, they will abandon you They do not deserve a 5-star rating. So far, I have requested a refund, as they have not delivered on a service and that has not happened as of this date.