United AirlinesReviews of unitedairlines.com

I recently booked our honeymoon trip through a travel agency. This trip has a total of 5 flights, 3 with United Airlines and 2 with Swiss Air. When going to Swiss Air's website I was able to upgrade my two flights from economy to premium economy on one and business class on the other. When going to United's website I could only upgrade 2 out of 3. Upon calling tech support now over 6 times and getting my service request escalated, I have received 6 different reasons and solutions. All their reasoning made no sense and their solutions did not work. They even suggested I contact my travel agent and upgrade the class of seat for each flight. But that is insane since I already paid to upgrade 4 of the flights directly and I would essentially be charged double. When I was told I could upgrade the final flight with United airline miles, but not cash is where I draw the line. I would have to purchase 40,000 United miles plus $1000 in cash ( which i find humorous that they can take cash in this sense but not the other) all to be on a seat waitlist. But customer support has told me the have plenty of open seating right now in the premium economy section which is what I wanted to upgrade to? See they prioritize the people who pay cash for their upgrades. So I could spend my money on miles and hope all the good seats are not purchased by the time they release these seats. If not I would be screwed twice. If United does not appreciate customers who book their airline through a travel agent. Then they should remove their airline from allowing travel agents to book their flights ! Don't fly Untied Airlines ! I will never give them business again !

BEWARE UNITED AIRLINE DOES NOT TAKE CARE OF BUSINESS CLASS CUSTOMERS This was the worst flying experience I have ever had! I booked business class directly through United airlines because I have a medical condition that requires I sit as close to the front of the plane as possible. My ticket one way was $3888. When I arrived at the airport, it seemed like there was some confusion they thought I was supposed to be there at 7am but I had my itinerary and it said 10:35am, the agent said everything was fine and said they couldn’t print my ticket until my next leg. When I got to the international airport they printed my ticket - I again was assured I was in business class, she even put a sticker on my boarding pass saying express lane. It was a 30 min walk through the airport, during the walk I realized I was in row 35 - which is clearly not business class ! The agents at the desk were extremely rude - I ended up in the last seat with 3 toilets behind me and the seat did not recline. I have been home sick for 7 days trying to recover from the flight unable to leave my bed. To add insult to injury to girl next to me said her ticket was $800, United refuses to refund my money or even let me speak anyone in their customer care department- and they had the nerve to give me 12500 points which is equivalent to $130 dollars. BEWARE THIS AIRLINE DOES NOT TAKE CARE OF BUSINESS CLASS CUSTOMERS

Omg where do I start. Even spirit has better check in process. They make you stand in long lines at the ticketing counter for checkin and do not have online checkin availability if you do basic economy with or without bags. You have to come 2 hours early to stand in United airline line prior to standing in TSA line. Worst ever, I’m here at 5 am for my 7:30 am flight and still scared I might miss it. Edit: 1 hour later I’m still in line as there is no checkin personal available, 2 of them available have selected small amount of people from the line going in earlier flight that is boarding. Ordeal continues.

Verspätung Verspätung ….. Keine Kompensationen keine Unterstützung etc. Verbindung mit swiss air wegen Star Alliance. Unfreundliche Personal. Essen im Flug auch eine Katastrophe. Nie wieder mit United Air.

When I made my plans everything was fine until I got to the airport found out that when I because I paid extra to reschedule for flight home 3 days later that united cancelled my LUFTHUNSA flight into r Frankfurt and blamed it on them. They are not even willing to compensate and was a waste of time on the phone.

Unbelievable, the worse Discussing behavior on the employees at North Airport from trying to check in to getting to THE airplane. United airlines should really sit back and take some time and evaluate there animals exuse me I mean employees but I must say once we got on the plane barley I must add the staff was pleasant! We will never use united through Newark again!

Like the direct connection Berlin to New York! Service was good, the plane okay.

I just flew to portugal and the flight was great except for the baby that cried for 5 hours. I put on my noise cancelling headphones. But other than that my GF meal came out very quickly and was very good . The flight back was even better as there was an empty seat between myself and fellow passenger. There was a lot to watch on tv screen and the Flight attendants were top notch, Flight was smooth and especially since Im not keen on flying. I was fine.