United AirlinesReviews of unitedairlines.com

Terrible experience. A flight that should have taken less than 2 hours ended up on the ground for over 4 hours, without passengers being able to leave and with no satisfaction from the company.

Negatives is that the food was rather lacking on long haul and bizzarely they provide wIne and beer but if you want anything like Vodka you pay for it. OK I said I will pay but was then told I had to register my card on their website! I did this for my short journeys with them so I could purchase food - unfortunately they did not have hot food on the next flight just snack boxes which I did not want. On the initial 10 hour flight I asked for sprite for my Husband and I and was given one to share. They also cancelled our flight to UK via Houston On the positive side - the cancelled flight was re-arranged via Newark and the delay therefore only around 4 hours. We had paid for extra legroom seats and when I complained about losing them they did provide me with legroom seats and also credited my card with the amount I had paid for them. Whilst a longer journey to Costa Rica because of the connection via USA they were a lot cheaper.

We flew from Panama to Newark airport in what was called Business class! The plane was not clean, the staff scruffy, the food appalling and inedible, wine of cheapest quality available Tea and coffee were not offered - I asked for a cup of tea it came with evaporated milk ! My friends in economy were given a packet of Tacos.

This is a borderline criminal organisation. I have £1400 travel credits I cannot spend. When I input the data like I want to pay again it's all good. As soon as I want to use what you owe me!! Off of a sudden there's no flights. If you work for this lot if like you to take a long hard look in the mirror and ask yourself whether you want to be involved with an organisation that allows tax paying veterans to be treated like this. Shambolic.

Ich fliege seit Jahren transatlantische Strecken mit United Airlines und wähle nach Möglichkeit unter allen Star-Alliance-Partnern immer diese Airline aus. Bei meinen sicher 10 Flügen hat alles immer perfekt geklappt, von Buchung bis hin zum eigentlichen Flug. Die Polaris-Klasse ist großartig (vor allem, wenn man alleine reist), viel bequemer kann eine Business Class kaum sein.

Seats very uncomfortable. the recline on the chair was pointless as only went back about an inch. Food was sparse and minimalistic and refreshments throughout the flight non existent together with staff on flight that were so wooden and unfriendly and disappeared as soon as they had served food and one drink. Couldn't sleep as the seat was so upright and couldn't adjust the aircon as it was too high to reach. Everything just seemed too much bother and hostesses and stewards just going through the motions. all in all I guess unless you're travelling business you're worthless. Never again!

quite ok, not the best but not the worst

Travellers beware. If you're leaving MNL heading back to the US, there is an additional security to enter the boarding area of United Airlines. Even if you've already dumped your drink to get past airporr security, any drinks or liquid products bought within airport premises will not be allowed through UA's boarding area. Do not purchase any liquid products if you cannot finish consuming it prior to entering the boarding area.