United AirlinesReviews of unitedairlines.com

Still waiting for my refund for a flight canceled in February!!! Pathetic airline!!

I want to warn travelers about United Airlines and Vliegtickets.nl. In January, I bought a ticket through Vliegtickets.nl and shortly thereafter had to change the dates and airport. Much to my frustration, Vliegtickets.nl turned out to be totally unreachable. This lack of customer service is shameful for a company that calls itself professional. Because Vliegtickets.nl let me down, I tried to arrange the change directly through United Airlines. After numerous attempts through ticket counters, phone and online chats, I have still not been helped. I have been stuck in a bureaucratic quagmire for five months now, with no resolution. I am currently stranded in Mexico, with a flight leaving in 10 days. This situation is unacceptable and shows a serious lack of responsibility and professionalism on the part of both United Airlines and Vliegtickets.nl. It is incomprehensible that a reputable airline works with such an unreliable partner. I strongly discourage anyone from booking through Vliegtickets.nl or flying with United Airlines. Both companies show no respect for their customers and do not provide reliable service.

Terrible service all the way through. Not seated next to my underaged kids, they were placed on two different spots. I had to beg other travellers to change seats. A 3-year old boy was seated alone & his father 7 rows down, asked the asian flight attendent for help. She had zero interest. Unable to pre-pay bags before my flight, customer service refused to help out. Will NEVER travel with United again. Overall the worst service i ever experienced.

Too many delays….I’m spending more time at the airport than it takes for my flight time. Second time this year. Will never fly United again

A scam! Paid double for extra legroom in a seat behind a wall. Looked fine until they hang a cradle with an infant in front of us. It was so tight that we could not even unfold the TV in the arm rest. To pass by to reach the toilet was not an option. 11h flight to Europe… 8 mails to their customer service resulted in some miles that will never be used, cancelled my membership, there are many other companies with planes!

I had an extremely disappointing experience with this airline. Their customer service is terrible. They are blatantly racist towards customers of different ethnic backgrounds and those who speak other languages. They do not assist customers, provide solutions, or show any care for their passengers. Instead, they leave them stranded in airports without any help. I filed a complaint and have been waiting for more than 30 days for a response regarding the measures taken. I would never recommend this airline to anyone and will avoid flying with them in the future. Their behavior is unacceptable and they need to make serious improvements to how they treat their customers.

Beware of United Airlines via CheapTickets: Horrendous Refund Experience Booking my flight through CheapTickets with United Airlines turned out to be an absolute nightmare when it came to handling a cancellation and refund. Despite canceling my flight well within the allowable timeframe and following all procedures, I've been waiting for my refund for over five months now. CheapTickets and United Airlines have consistently failed to provide any clarity or resolution, despite numerous attempts to contact their customer service. The lack of transparency and accountability from both CheapTickets and United Airlines is deeply disappointing. They have repeatedly disregarded their own policies and EU regulations mandating timely refunds. This delay has caused me significant financial strain and unnecessary stress. If you're considering booking through CheapTickets or with United Airlines, I strongly advise against it. Their inability to handle basic customer service issues reflects a blatant disregard for customer satisfaction and consumer rights. I regret choosing CheapTickets and United Airlines for my travel needs. Their incompetence and lack of professionalism have left me deeply dissatisfied and out of pocket. Avoid at all costs unless you're prepared to endure endless frustration and disappointment.

Would give 0 stars if I could. Will try to short hand this. Booked a holiday package with love holidays, united airlines is the flight provider. Attempted to add seats&luggage package to flight via their website. Took the money, but order did not go through. Called United airlines who said they will refund me & to try again, it must have been an error. Short £300 now, but tried again and same thing happened. Now short £600. Disputed with my bank who refunded me after 16 days, but United airlines hasn’t processed the refund themselves (despite telling me they did) so my bank covered the payment Called United airlines again to finally be told that because my ticket was purchased using GBP, I am not eligible to purchase seats and luggage beforehand. And that this must be done at the airport or during check in. Their online system has not been “configured” to accept other currencies than the $. This is absolutely ridiculous. So now me and my group are unsure if we will be able to sit with eachother on the flight. We also do not know how much it will cost us at the airport although we’ve been told it will most likely be more than displayed online. Non US citizens should not book with this airline and the refund process is non existent.