United AirlinesReviews of unitedairlines.com

I had a $1450 flight credit I was trying to figure out how best to use. I called customer service to ask if I could use it in July even though that was a bit more than a year after original booking. They said "sure no problem," just call in on the expiration date and we'll extend in. So I did that and at first they said they can't extend it but when I explained the situation, after a couple hours they agreed. Unfortunately, they gave me a credit for an unrelated flight for $490. The credit wasn't even in my name! They wouldn't explain why or what the flight was even about. Every time I spoke to someone on the phone, they agreed that a mistake had been made and promised to help me but always routed me back to email customer service that consistently just stopped communicating after several confusing and irrelevant responses. I'll never fly United again and I suggest you consider very carefully before you do anything that might get you involved with their customer service hell.

Disastrous service at the passport control (and luggage serrvice). I would like to take the opportunity with the fact that during my recent travelling to the USA, it was a nightmare regarding the Passport control and the luggage service at the Newark Liberty International Airport and the Washington Dulles International Airport. Find below my disastrous experiences of their Passport controls for both airports and luggage service for Newark Airport. I had during my flight back from Panama to Belgium (Europe) a connecting/transit flight at the Newark Airport on August 22th 2023. My plane arrived at 3:37 pm at the Airport of Newark and thus for connecting flights I had to pass the passport control counter, which I already did in Panama, and thereafter to take my luggage which was on the belt and deliver it to another luggage counter for deposit and I had to go again through the security gate as in Panama… (BTW, Does it make sense to recheck these lugages as they were stored in cargo hold from the Panama plane and with no human interaction…?) When leaving the plane, I arrived at the lane to register for the passport control. I got at the same time a text message from United Airlines announcing ‘ Flight UA999 to Brussels departs from Gate C123 at 6:35 pm. It takes about 79 minute(s) to get to Gate C123’… I checked on the screen at the entrance of the lanes about the waiting time and there was no information but there were about 10 lanes in total to go through to reach the passport counter, each lane with a distance of around 100 meters full of passengers. I started waiting in the queue at 4:02 p.m. and it took about 65 minutes to go through only 3 lanes, so it was already 5:07 pm.!!! BTW, knowing that the boarding of my next plane was at 5:45 pm., i was sure to miss my connecting flight but i was patient and staid in the lane, and it took 30 min. to do 1,5 additional lanes, it was 5:37 pm. So I had still 5,5 lanes to go, so I had a plan B and I spoke to an officer, Mrs. Perrazi and she said that she had no importance about our waiting time and she didn’t take care about the fact that I/we would miss my/our next plane. I asked her if there was a Fastlane and also no reply from her on my request... So, finally I had no choice and due to necessity for catching my next plane, I was able to jump 5 lanes… I asked to Mrs. Perrazi to speak with her manager and she answered that there was nobody and that I should send my complaint to the USA government with a broad laugh… We were astonished about her way of treating the passengers that way and no help, neither support from her... to help embarrassed people who will miss their connecting flight. Finally, I went to the passport control and the men on the counter asked me where I was going and I replied ‘desperately going home’ and he stamped my passport. Next step, I had to collect my checked-in luggage. I came to the right luggage belt station and asked a (lady) supervisor if the luggages coming from the Panama flight were already on the belt and informed her that I couldn’t find my luggage… She answered me on an impolite tone that I stayed probably too long in the duty free area. Again, I was astonished how the passengers are treated here in the USA...

For anden gang på 2år har jeg oplevet at miste bagage på en flyvning med United. Det er ikke det jeg er sur over , men det er den elendige service jeg har fået derefter. Den første gang var i Phoenix lufthavn , hvor en totalt inkompetent medarbejder i deres bagageservice ikke anede, hvad han skulle gøre. Han undskyldte sig med disse ord : “ They just put me here!”. Derefter forkerte oplysninger over telefonen, fordi en anden medarbejder havde glemt at indtaste noget i systemet. Resultat vi kørte forgæves 350 km efter vores kufferter, som nu var sendt til vores bestemmelsessted! Så her forleden i Chicago, hvor vores bagage ikke var med. Den eneste hjælp vi fik der var et telefonnummer, som vi kunne prøve at ringe til. Da hele den samlede flyrejse bestod af rejser inden for Star Alliance med United og Lufthansa, valgte jeg at finde en medarbejder fra Lufthansa, som virkelig hjalp os, fik lokaliseret vores bagage og fik det ordnet, så vi fik vores bagage hurtigst muligt. Stor ros til Lufthansa og efter disse 2 dårlige oplevelser med United aldrig mere dem.

Overall the bookings process and checking in at the airport were as to be expected fair no complaints, I flew out of SeaTac dest. LAX.. I'm one who can overlook small annoying behavior for the most part, but when talked to like Im an idiot for asking by steward staff it rubbed me the wrong way so much so I will not book in the future as my first choice and will only do so if no other airlines are available. I would give refresher training on better interaction with customers without being made to feel like my presence is a added stress on the attendant. With repeating my inquiry overly loud to bring attention to with a goal to embarrass a paying customer.

Don't fly with them not reliable .we got to Toronto 1pm today .we're told our luggage was still in Washington. We did paperwork and promised to be delivered before end of the day.my ticket we couldn't take anything on board everything was checked in. I have prescription medications, important interview documents for tomorrow our changing clothes toiletries etc.i can to check around 6pm im told my luggage will be delivered with 24-48hrs im only here 2 days. I try to ask them how much should I pay for them to deliver my stuff tonight they refuse and told me nothing they can do thats the policy. I'm sitting here desperate..Haven't had my blood pressure medication since 6pm ,my minor hasn't had hers meds either ..I engage with them and asked them to get someone send my luggage Nad I will pay the person still can't work. ..they keep saying they will only deliver according to their policy they ask me to go buy toiletries and clothes and send receipts they will refund. I keep telling them I need my prescription medication if they can help to deliver this faster..only im told if I want my luggage I need to leave my hotel and go get it ar the airport. I told them I have a minor who is feeling sick and can't leave my hotel room.they still.cant help only to be told I will.get my luggage 24 - 48hrs. I will leave Toronto soon why would they want to delay my delivery. Please can someone help me.and get this luggage get ro me Tommorow morning atleast. Im.already getting depressed with the whole situation

I have used united for years. I'm a premiere member- but they have now hidden flight credits, don't make them available on flights. This on top of using Spirit/Frontier tactics to upcharge for everything- yet still having expensive base price. They don't learn- it was poor behavior that allowed people like Southwest Spirit and Frontier into the game to begin with. Short term gain for long term market share being taken.

I want to thank Joshua, an agent in United Airlines customer service. He helped me make my reservation. He had patience, he was emphatic, and he listened to my request. Thank you very much, Joshua!

America's answer to Ryan air. An almost 6 hour flight felt like 12, maybe America thinks 6 hours is short haul and maybe they are right but the planes have no entertainment, poor food and very limited drinks options. The cabin crew work hard but they are not the most friendly, I won't fly with United again unless the flight is 3 hours maximum.