United AirlinesReviews of unitedairlines.com

Why I continue flying with this airline is a complete mystery to me. Terrible service on the ground, and in the air always always.

I will never ever fly with these thieves again. They took my money, gave nothing back and will now re sell my seats. Even one star is too many.

We flew economy from Brisbane to San Fran the premium economy from San Fran to London. Premium was definitely worth the money on the flight. We paid an extra $41 USD to access the lounge in San Fran. It was tired, crowded and there are no showers, not sure it was worth the money.

I bought tickets to the Philippines for October 26, 2022. I was having a lot of trouble with the website by not being able to upload my ID, Passport, etc. The night before my flight, I couldn't get my boarding pass so I called the helpdesk. The lady told me to go to the airlines desk and they would help you get checked in. I arrived at the United Airlines check in and there were nothing but Kiosks. Two agents asked me if I had checked in and I told them I was instructed to get an agent to help me. Both of them told me I was not going under any circumstances. I was so humiliated and they told me to go to the back of the waiting area. After a while, one of the agents approached me and said I could get help for about $200. I told her I would just cancel my flight. She told me to hold on and she would talk to someone that might help me. She came back and said she would help for a big tip. I'm ashamed to say that I gave her $100 to get my boarding pass and get checked in. I have filed a complaint with the airlines and have go no response.

Worst experience ever. August 2022 I travelled to Australia from London using United airlines, going through USA. One of my connecting flight was cancelled. I was stuck in Houston Texas with no food for over 32 hours until my new flight the following day was made. I had to pay for a new VISA due to me transiting though New Zealand which wasn't part of my initial journey (I was never reimbursed for this payment). They had sent my luggage to LA without notifying me, and I couldn't file for it as lost until I arrived in Sydney. Both the Airline and coverwise provided no help. I received no help, no compensation, or any reimbursement for the cost I incurred from this Flight cancellation. I am only 23 years old and this was my first extremely long haul flight experience, where I was alone, and received no help, only the check in staff at Air New Zealand offered me as much help as they could. I will never be flying with United again.

Best airline experience to date! We flew four long-haul flights over a three week period for our honeymoon. All staff both on the ground and in the air for all flights were friendly, helpful and really showed that they cared. We had great conversations with a few individual flight attendants over the flights, who were all very pleasant. Will definitely fly United again!

United cancelled flights without informing me. Then they refused to give me a refund. Twelve hours before departure they allowed my fired agent to cancel my flight.