United AirlinesReviews of unitedairlines.com

I recently flew on United Airlines from Las Vegas to San Fran. The experience was so painful I wanted to slit my wrist and suck it dry. After checking in for my flight, I needed a wheelchair and was told to wait in the disabled seat area. After 30 mins, I inquired as to wait time and the desk agent was quite dismissive, telling me that they were quite busy. I had enough time, so was not upset. After another 20 mins, I gently asked again and received the same answer. By this time, I was becoming a bit anxious. Finally, an older gentleman (very courteous)came and rolled me to my gate. The flight was delayed and I really became perturbed. I only flew United because I needed the first flight out.. We eventually boarded and were told it was a fully booked flight. Folks must have changed their mind, because I saw many empty seats. The welcome on board greeting was tepid to say the least, and I saw 1 FA busily scrolling through her phone, while 2 others enjoyed a private joke, totally ignoring the boarding passengers. After we were seated, a further delay, not United fault; no available runways. So again, we waited, but the pilot was exceptionally gracious and kept giving updates and checking in. The flight attendants (3), absolutely useless. At SFO, I walked to the jet bridge and shocker; there was no wheelchair waiting. Another passenger assisted me up the ramp to the waiting area, after which I spoke to an attendant. 32 mins later, a harassed woman came apologizing for her tardiness. I was so relieved, I thanked her and we hurried to get my checked bag. Poor woman, she had another ride, so left me in the arrival area, and scooted off, instead of taking me to the Uber area. Customer Services died for that Airline.

I flew with United Airlines on an international itinerary from New York .İ had a connected flight to İzmir .Due to a full cabin, my carry-on bag was taken at the gate and clearly tagged to my final destination, Izmir. I repeatedly asked the staff where I would receive my bag and was clearly told multiple times that I would pick it up in Izmir. Not only did my gate-checked carry-on fail to arrive, but my regular checked baggage also did not arrive in Izmir. This is an unacceptable operational failure. Losing both a checked bag and a gate-checked bag on the same journey shows a complete breakdown in baggage handling and communication. No clear explanation, no proactive support, and no accountability. Extremely disappointing experience. I would not trust United Airlines with baggage handling again .

I can't get their web site up and working on iPad to book flights. When I tried to get a phone number for London office could only do so via their Bots and I had to join their Howly to get the number. No idea what Howly is, but why are their phone number so secret? How ridiculous! I finally found numbers, but the offices only open 9-5 Monday to Friday. I will be booking on another airline now.

For anden gang på 2år har jeg oplevet at miste bagage på en flyvning med United. Det er ikke det jeg er sur over , men det er den elendige service jeg har fået derefter. Den første gang var i Phoenix lufthavn , hvor en totalt inkompetent medarbejder i deres bagageservice ikke anede, hvad han skulle gøre. Han undskyldte sig med disse ord : “ They just put me here!”. Derefter forkerte oplysninger over telefonen, fordi en anden medarbejder havde glemt at indtaste noget i systemet. Resultat vi kørte forgæves 350 km efter vores kufferter, som nu var sendt til vores bestemmelsessted! Så her forleden i Chicago, hvor vores bagage ikke var med. Den eneste hjælp vi fik der var et telefonnummer, som vi kunne prøve at ringe til. Da hele den samlede flyrejse bestod af rejser inden for Star Alliance med United og Lufthansa, valgte jeg at finde en medarbejder fra Lufthansa, som virkelig hjalp os, fik lokaliseret vores bagage og fik det ordnet, så vi fik vores bagage hurtigst muligt. Stor ros til Lufthansa og efter disse 2 dårlige oplevelser med United aldrig mere dem.

America's answer to Ryan air. An almost 6 hour flight felt like 12, maybe America thinks 6 hours is short haul and maybe they are right but the planes have no entertainment, poor food and very limited drinks options. The cabin crew work hard but they are not the most friendly, I won't fly with United again unless the flight is 3 hours maximum.

Terrible experience. A flight that should have taken less than 2 hours ended up on the ground for over 4 hours, without passengers being able to leave and with no satisfaction from the company.

Any time I fly to EWR my plane sits on the tarmac for 30 minutes straight waiting for a gate. No air conditioner, hot as h e double hockey sticks. People getting rowdy calling customer service on the flight. I'd rather fly Southwest, never have those issues, except they only fly to PHL

I flew this January 2023 from the US to Brazil. I want to make people aware that United Airlines is so griddy that it charges the most for luggage, if compared to the other carriers. They make you pay more for everything. The attendant at the check-in counter could give options to lower cost, like make people aware that they could upgrade on their sitting arrangements and save $ in the end, but NO, they're trained to hide help. It's desolating. There were free seats available in the airplane that even after the airplane was in the air, you couldn't move into any. They don't care about humans, just dirt money.