United AirlinesReviews of unitedairlines.com

We recently traveled with United Airlines from Germany to Mexico, and it turned out to be one of the most frustrating flight experiences we’ve ever had. On both legs of the journey, outbound and return, the first flight was delayed, causing us to miss our connecting flights. After missing the connecting flight on our outbound journey, we were rebooked to the next day and United Airlines provided a hotel that turned out to be below any acceptable standards. The room was filthy, and cockroaches were wandering around. A quick check on Booking.com revealed the hotel had only a 6.0 rating.. Due to that delay, we arrived later than planned in our destination, missing the first night of our pre-booked accommodation (arrival was scheduled for 9pm in the evening). Despite referring to international passenger rights that should cover such expenses, United Airlines refused to reimburse the missed night. Instead, United initially offered a voucher as compensation, but since we believed we were entitled to a proper reimbursement, we insisted on receiving the money. After repeatedly denying our reimbursement request, we reluctantly decided to accept the voucher—only to have United revoke the offer entirely. This kind of behaviour is unprofessional and reflects poorly on their customer service standards. Overall, our experience with United Airlines was one of delays, and unprofessional customer service. I would advise potential travelers to think twice before booking with this airline. If you value your time, money, and peace of mind, consider other options.

United Airlines is frequently used by us and one of my favorite airlines. Their prices are usually reasonable, flights are generally on time and staff is pretty courteous.

Bought 2 tickets for the girlfriend and her daughter had to cancel. They gave me the money back in credit buuuuuuut they won't let us use that credit unless it's only for my girlfriend and her daughter.Wtf? Should be able to use it for any flight I want for whom ever. Like her daughters dad who wants to go see his army buddies he served over in Iraq with 2 tours. But there customer service agent said nope only the girlfriend and her daughter can use them. Makes no sense.

Delays, delays, delays, delays, delays, delays, delays, delays, delays, delays, what else? Delays, delays, delays, delays amd more delays. I don't usually write reviews but United managed to be so bad that I had to let them know they are the worst airline I have ever flew with. And that includes budget airlines like Ryanair. They are worst than Ryanair because United's fare are much higher. But the quality of the service is even worse. Can United operate a flight that departs and arrives on time? Has that ever happened????? Done with them, enough is enough, I will avoid them like the plague in the future.

Very dissapointing experience with United Airlines. Due to misinformation on their website I was urged to cancel my flight. They promised me a refund which I never got. I am already going back and forth over this for over 2 years now and they have been of no help at all. I realized now that even though promised earlier, I will never get this refund. I would not recommand this airline at all.

Completely incompetent and poor communication from customer service. Transferred to Priceline without notice...at least Priceline was able to help. Ive been a mileage plus customer for years. Time to choose a new frequent flier program.

Wir wurden auf dem Rückflug von Kanada nach Deutschland über San Francisco nach Frankfurt umgebucht und flogen anstatt mit der angedachten Airline (Discover) mit United Airlines; aufgrund der hier zu lesenden negativen Rezensionen waren wir auf die Echtzeit gespannt. Dem können wir ganz und gar nicht zustimmen. Wir bekamen sowohl in Calgary als auch in San Fransisco ständig SMS-Nachricht über Aktualisierungen der Gates und den Boardings. Die Flugzeuge waren sauber und vermittelten (beim ersten auch älteren Flugzeug) Sicherheit. Das Personal war rundum jederzeit hilfsbereit und auskunftsfreudig. Das Essen auf dem Interkontinentalflug war einwandfrei und nicht zu beanstanden. Zwischendurch wurden immer wieder Getränke mit guter Auswahl gereicht. United Airlines hat mich vom Gegenteil überzeugt und ich würde sie jederzeit wieder wählen.

The worst airline ever i have traveled with so many airlines but this one not recommended at all