united-rent-a-car.comReviews of united-rent-a-car.com

Response from united-rent-a-car.comAug 7, 2024

Thank you for the great feedback! We’re glad everything went smoothly.we hope to serve you in the future!

Response from united-rent-a-car.comAug 4, 2024

Cher client, Nous sommes désolés d'apprendre que vous avez eu une mauvaise expérience. Pour nous aider à résoudre ce problème, merci de nous contacter à [email protected]. Merci pour votre retour.

Response from united-rent-a-car.comAug 3, 2024

Dear valued costumer, we sincerely apologize for the inconvenience and dissatisfaction you experienced during your recent rental with us. We take your feedback seriously and would like to address each of your concerns. Regarding the unavailability of the vehicle you had originally booked, please be assured that in such cases, we make every effort to offer our customers an upgrade or a temporary solution until we can provide an appropriate replacement. We understand that this situation was not ideal and regret any frustration it caused. We also apologize if the condition of the vehicle and the associated charges were not communicated clearly. All conditions, including those related to vehicle cleanliness and any potential charges, are outlined in the rental agreement, which our customers review and sign prior to their rental. We require that vehicles be returned in a clean and satisfactory condition, as per our policy, and charges for cleaning are applied only when necessary. Thank you for bringing these issues to our attention. We hope to have the opportunity to restore your confidence in our services.

Response from united-rent-a-car.comAug 2, 2024

Thank you for sharing your feedback about your recent rental experience. We sincerely apologize for any inconvenience you experienced during the return process. At our company, we strive to provide our customers with clean and well-maintained vehicles. When a vehicle requires a deep or full wash upon return, we apply a charge based on the extent of the cleaning needed. This policy is outlined in the rental agreement, which is reviewed and signed by our customers at the start of the rental period. We appreciate your understanding and hope you will consider giving us another chance to serve you better.

Response from united-rent-a-car.comJul 31, 2024

Nous sommes désolés pour la gêne occasionnée. Nos agents vont vous contacter immédiatement et vous aider à résoudre votre problème à Tétouan. Soyez assuré que nous nous efforçons de vous joindre le plus rapidement possible.

Response from united-rent-a-car.comJul 30, 2024

Thank you so much for your positive feedback! We're delighted to hear that you had a nice experience and enjoyed the car and service. Your satisfaction is our top priority, and it’s great to know we met your expectations. If you need any assistance in the future or have any more feedback, please feel free to reach out. We look forward to serving you again!

Response from united-rent-a-car.comJul 30, 2024

Thank you so much for your kind words and for taking the time to leave us a review. We are delighted to hear that you found our car rental service to be excellent. Our team strives to provide top-notch service to all our customers, and your feedback reaffirms our efforts.

Response from united-rent-a-car.comAug 4, 2024

Dear valued costumer, Thank you for your feedback. We apologize for the issues you experienced with the child car seat. Your safety is our top priority, and we are investigating the matter. Please contact our customer care team at [email protected] so we can address your concerns and find a resolution. Thank you for your understanding.