united-rent-a-car.comReviews of united-rent-a-car.com

The worst experience of my life with this company. An impolite hotline service. I don't know how discovercars allows this company to publish car rental offers on their website. They gave a car with lower performance compared to the one I booked, the car also had an engine problem. As it was the summer season, the temperature of the engine was too hot. As a result I needed to take a break each 50 km. When I called the hotline, the person wasn't professional, she asked me 80 euros if I wanted to get a new car. I don't recommend this company As Google rating I'll put 0. Have a nice day

I was late but the gentle lady Fati was very kind and helpful

We returned the car from a beach holiday. Granted that there was sand in the car not much However they then charged us $250 to Clean the car. Apart from that we were delayed coming in to Tampa because of the hurricane. We tried to ring them to tell them that we would not be picking the car up as they closed at 10:00am. We could not get through. The next day we went to pick up the car and they charged us and extra $200 as they said they did not have any cars that were the same so we would need to upgrade. We showed them the phone record to prove that we tried to ring them but they didn't care. Absolutely avoid this company like the plague. If you use a third party booking site make sure the car you are renting is not with united rent a car. You are better getting a car which maybe more expensive with a more reputable brand.

Très bon service aéroport Mohamed 5

Very good all positif

Very bad experience with this company and their cars. I had rented a Dacia Duster automatic for 25 days through United Carrent. Upon arrival at the airport, I had to find an old van with the United Car Rent logo, which was parked at the back of the lot. When I got there, they immediately asked for my driver's license and passport to complete the paperwork, without me having seen the car yet. After finishing the formalities, they showed me the car: a Dacia Duster covered in scratches and dents, missing reflectors, worn-out and bald front tires, a broken air conditioning system, and an interior full of stains. The fuel tank was completely empty as well. The car's condition was so bad that I felt embarrassed. When I asked if they had another car, I was told I could possibly exchange it at Marrakech Airport, where I would be heading the next day. When I called, however, I was told that due to the high demand, they had no similar car available and would contact me. After two days of waiting, I decided to drive to the airport myself, as I wanted to leave Marrakech the next day. Upon arrival, they could only offer me a smaller car, a Dacia Logan. I had no other choice and, after much consideration, decided to take the Logan. When I asked if I could get the price difference refunded, the answer was no. They offered to call me if another car became available, but since I wasn't staying in Marrakech, this wasn't an option for me. It's disappointing that they didn't offer a car of equal or higher quality, but only a smaller one. It was basically "take it or leave it." I will never rent a car from United Carrent again, nor will I book through the platform enjoytravel.com. Update 05-09-2024 See the response from United Rent a Car below. I contacted customer service, but it led to absolutely nothing. They try to leave a good impression by responding to these reviews, but as soon as you reach out to them, they twist everything and give you the middle finger. Thanks to Jessica Diaz

De la grosse arnaque, ta un problème la gérante (tanger)te raccroche au nez elle est mal poli j’ai du réparé la voiture à mes frais alors que j’ai pris une assurance à 200 euros Et la personne qui nous a fait les papiers nous a donné un numéro pour l’appeler en cas de problème on attend toujours qu’il décroche (appel le 5 août) À fuir

Arnaque, Urgent, urgent urgent bonjour à tous, Fête attention lisez bien les conditions Écris en Petit, si vous avez du retard pour récupérer votre véhicule alors que vous avez Réserver à 14 h Exemple 14 heures vous arrivez à 15h30 ? Ils annulent votre réservation. Ils gardent votre argent il vous dit normal comme si c’était humain. Toutes les autres boîtes de location location c’est minimum 24 heures Pour récupérer votre véhicule non eux c’est 1h30. C’est pour ça que c’est pour sa c’est à petit prix c’est dissimulé pour prendre pour voler Les réservations des gens Et là ça nous est arrivé Je mets ce message pour pas que ça vous arrive En détail le mec de l’agence de l’aéroport de Marrakech Il trouve ça humain Normal Il vous dit c’est les conditions quel Culot Entre parenthèses Faites attention, j’aimerais pas que ça vous arrive louer Plus cher, les Agencest européennes Avis, Hetz et gros nom de location C’est mieux pour vous Nous voulons donner de la force aux petites agences. Et voilà comme il nous traitent soyez prudents