Annulation sans remboursement
Tout simplement des arnaques
Response from united-rent-a-car.comSep 15, 2025
Cher client,
Nous regrettons que votre expérience n’ait pas été à la hauteur de vos attentes. Nous tenons toutefois à préciser que nos conditions de réservation, y compris les politiques d’annulation et de remboursement, sont clairement indiquées et acceptées par tous nos clients au moment de la réservation.
Notre objectif est toujours d’offrir un service transparent et fiable, et nous restons à votre disposition pour toute clarification ou assistance supplémentaire.
Merci pour votre compréhension.
CO
Corentin
Catastrophique!!
J’avais réservé une voiture pour la période du 5 au 26 août 2025, avec retrait à l’aéroport de Rabat, et payé 595,94 € dès le 6 juillet (sur le site carjet).
Mais au moment de récupérer le véhicule, United a refusé de me le remettre sous prétexte que je disposais d’une carte de débit et non d’une carte de crédit, alors que quelques mois auparavant j'avais effectué une location avec cette même société sans que cela ne pose problème (moyennant un supplément bien entendu).
La réservation a été immédiatement annulée sur place, sans qu’aucune solution alternative ne me soit proposée.
Résultat : aucun véhicule disponible, malgré mon paiement déjà encaissé.
Je déconseille fortement d’avoir recours à leurs services : non seulement vous risquez de perdre votre argent, mais également de vous retrouver sans solution de transport à votre arrivée.
Response from united-rent-a-car.comSep 8, 2025
Dear Customer,
Thank you for sharing your feedback. We would like to clarify the situation regarding your booking.
At the time of pick-up, the rental policy requires a valid credit card for the security deposit, which is mandatory to provide the vehicle. While your previous rental with a debit card was possible due to specific arrangements, the policy in place for this booking required a credit card to secure the deposit. This ensures both the safety of the rental and compliance with local regulations.
We understand the inconvenience this caused upon your arrival, and we regret any stress experienced. However, the rental terms, clearly stated during the booking process, are designed to ensure the security of both the customer and the vehicle.
We appreciate your understanding and hope this clarifies why the vehicle could not be handed over at that time.
KR
Kristina
Avoid at all costs!! SCAM
Rented a car for 7 days in Crete from Chania airport. The guy picked me up in the airport, first thing he says is that I need to pay 50 euros extra fee because “no show” due to late time. He or his boss couldn’t show any terms of conditions on that fee.
They will also charge a deposit of 1100(!!) Euros for a SMALL clio car that is rebuilt and fixed with cheap solutions, such as a silver taped gear lever that comes off and a fuel gauge that doesn't work. Still, they are careful to take proper photos and check carefully if they can notice a “scratch”. They also expect you to have driven it through a car wash before you hand it in. All they say is a learned sentence "it's in the contract", but that's completely wrong as they neither present it or says in the contract. I spoke to the manager at the office and she couldn't answer why the 50 euro fee couldn't be reported anywhere. Never experienced such a complicated, miserable and shameful car rental!!!
Response from united-rent-a-car.comSep 6, 2025
Dear Customer,
Thank you for sharing your feedback. We are sorry to read about your dissatisfaction, but we would like to clarify a few important points regarding your rental in Crete:
The 50 EUR fee you mention is not a hidden charge but a standard “out-of-hours” service fee that applies when customers arrive or collect the vehicle outside normal office hours. This condition is clearly stated in the rental terms and conditions agreed upon at the time of booking.
Regarding the deposit, the amount requested (1,100 EUR) is in line with industry standards in Greece and depends on the category of vehicle, the coverage purchased, and the level of liability chosen by the customer. Customers who prefer to lower or remove their liability always have the option to purchase additional insurance.
As for the vehicle itself, all our cars are regularly serviced and inspected before each rental. We regret if the car did not meet your expectations, but it was safe and roadworthy.
Finally, the return condition requirements, including cleaning, are also outlined in the contract signed at the start of the rental. This is standard practice across the industry to ensure fairness between customers.
We fully understand that rental conditions can sometimes cause frustration, especially if expectations differ, but we strongly deny any form of “scam.” Our team acted in accordance with the signed contract and standard rental procedures.
We appreciate your feedback, which helps us to continue improving our services.
CU
customer
Hemos sido víctimas de un fraude por…
Hemos sido víctimas de un fraude por parte de Carjet y Flexways. Al alquilar un coche, nos cobraron una gran cantidad de dinero, asegurando que sería devuelta en un mes, pero nunca recibimos el reembolso. Cuando reclamamos, Carjet nos decía que teníamos que hablar con Flexways, y Flexways nos respondía que como Carjet es intermediario, ellos no se responsabilizan. En resumen, pasan la pelota de uno a otro sin asumir ninguna responsabilidad. Además, nos hicieron pagar más de lo acordado y no hubo transparencia sobre los cobros. Esta práctica es abusiva y engañosa. Informamos que vamos a denunciar formalmente ante la policía y a través de una gestoría para reclamar nuestros derechos y el reembolso correspondiente. Rogamos a todos que no alquilen coches a través de estas compañías, ya que nuestra experiencia ha sido una estafa y abuso total. Número de reserva del primer coche: CJT-177393270, numero pe póliza del segundo coche 62097669
Response from united-rent-a-car.comSep 4, 2025
Estimado cliente,
Lamentamos sinceramente leer sus comentarios y entendemos su malestar. Sin embargo, nos gustaría aclarar algunos puntos importantes:
Carjet actúa como intermediario de reservas, mientras que Flexways es la empresa de alquiler que presta el servicio en destino. En estos casos, los importes retenidos corresponden al depósito de garantía, el cual queda claramente indicado en el bono de confirmación antes de la firma del contrato. Dicho depósito no es un cobro adicional, sino un procedimiento estándar en todas las compañías de alquiler de coches, destinado a cubrir posibles daños o incumplimientos contractuales.
Según nuestros registros, el depósito fue correctamente liberado conforme a lo estipulado en el contrato de alquiler. Si se produjera alguna retención adicional, siempre se debe a conceptos contemplados en las condiciones aceptadas por el cliente en el momento de la recogida del vehículo.
Queremos recalcar que no existe ninguna práctica de fraude o abuso. Tanto Carjet como Flexways trabajamos con total transparencia y bajo procesos contractuales claramente explicados en la documentación que el cliente firma.
Le invitamos a proporcionarnos directamente la documentación bancaria que muestre la supuesta falta de reembolso, para que podamos revisarlo en detalle y darle una respuesta definitiva. Nuestro objetivo es siempre resolver cualquier incidencia de forma justa y transparente.
Atentamente.
SA
Samira A.
Frais débité sans consentement après restitution véhicule …
La prise en charge s’est bien passé mais au retour en France je m’appercoit qu’on a débit ma carte de 66€ alors qu’au retour du véhicule tout était ok avce signature . Plein ok pas de dégât voiture nickel après lavage chez un professionnel. Je ne comprends pas et demande une explication.m en urgence svp : location numéro 66791259 / N900020312 sur Marrakech du 18 au 29/08.
Response from united-rent-a-car.comSep 2, 2025
Chère cliente,
Merci pour votre feedback.
Nous souhaitons vous informer que le débit de 66 € correspond à des frais liés à une contravention. Pour obtenir toutes les informations et la documentation justificative concernant ce montant, nous vous invitons à contacter notre service client à l’adresse suivante : [email protected].
Nous restons à votre disposition pour toute assistance complémentaire.
Cordialement.
MC
Mattia C.
AVOID AT ALL COSTS!!
AVOID AT ALL COSTS!!! I hired a car in Crete last week, they stole our money with an awful car, smelly, broken. They also charged an extra fee (the car was dirty from the beginning: we have photos, videos, etc.) They are very rude. It was a nightmare.
Response from united-rent-a-car.comSep 4, 2025
Dear Customer,
Thank you for sharing your feedback. We take all customer comments seriously and would like to clarify a few points regarding your experience.
As per our records, the vehicle provided was fully operational and met the agreed-upon category at the time of booking. Our team thoroughly inspects each vehicle before handover, documenting any pre-existing conditions with photos to ensure transparency. Any additional fees applied were clearly outlined in the rental agreement and relate to standard policies such as cleaning or insurance coverage.
We regret if there was any misunderstanding regarding the vehicle condition or charges, but we assure you that there was no intention to overcharge or mislead. Our staff is trained to assist customers professionally and courteously, and we are sorry if you felt otherwise.
If you have specific documentation or photos you would like us to review, we are happy to investigate further to clarify the situation.
Kind regards,
ST
Steve
Scammers
Short story is, despite paying Holiday Autos up front in full, we didn't get our United Rent-A-Car hire car when we arrived late at night at our destination airport, which put a massive downer on our holiday.
Longer story is that there a condition in amongst the many T&C's, requiring you to have a credit card in your full name. When we arrived at Rabat airport, Morocco to collect our beaten up hire car, despite showing supporting credit card statements with my full first name and the Barclaycard app showing my full first name, "United" Rent-A-Car would not accept my credit card because it had my surname and my first initial printed on it, not my full first name...
Of course, for a small fee of €250 they would have no problem accepting it...
This felt like a scam and, according to several other accounts, it was...
It turns out that the majority of credit card companies in the UK only put your first initial on the card, for security purposes apparently, so be aware...
I refused to pay the €250, as it felt like a scam and would have more than doubled the cost, which left a family of four high and dry late at night at the airport in a foreign country. Just awful really...
EDIT:
Your response is anything but sincere, it's a contrived and cynical attempt to dampen the incredibly negative feedback your company gets on this platform.
To be clear, there was no offer of alternative solutions or gestures of goodwill, just an ultimatum to pay €250 to accept the credit card, showing that you clearly could've accepted it but chose not to unless there was more money in it for you. It's a racket...
Your current rating of 2 out of 5 stars from 350 reviews betrays your company values, or lack thereof, and just because you pay someone with a decent command of the English language to respond to criticism does not justify your crooked business model. Before United, you were called Movis, which garnered an even worse score of 1.3 out of 5; you must be really proud.
You are swindlers, plain and simple...
Response from united-rent-a-car.comAug 31, 2025
Dear Customer,
Thank you for sharing your experience. We sincerely regret the inconvenience you faced during your trip.
We would like to clarify that, as per our terms and conditions, a valid credit card in the full name of the primary driver is required to complete the rental. This policy is in place to protect both the customer and our company, and it applies universally, regardless of the card issuer.
While we understand that some UK cards display only the first initial, we occasionally offer alternative solutions or gestures of goodwill depending on availability. In this case, our team followed the procedure to ensure compliance with our policy, which unfortunately led to the situation you described.
We appreciate your feedback and will continue reviewing ways to make the process clearer for customers in similar situations.
Sincerely,
United Rent-A-Car
TA
Tazi A.
"*Avis important*
"*Avis important* : Nous vous déconseillons fortement de faire affaire avec United rent car. Ce vendeur a été connu pour son comportement non professionnel, son manque de politesse et son attitude dédaigneuse envers les clients.
Les véhicules proposés à la location sont souvent dans un état mécanique déplorable, et lls ont tendance à cacher des frais supplémentaires aux clients. Il est essentiel de faire preuve de prudence et de vigilance lors de toute transaction avec ce marchand.
Nous vous recommandons de prendre le temps de vérifier minutieusement l'état du véhicule et de demander un devis détaillé avant de prendre une décision de location. Il est également conseillé de comparer les prix et les services proposés par d'autres compagnies de location pour éviter les mauvaises surprises.
*Soyez vigilant et protégez vos intérêts !*"
Response from united-rent-a-car.comAug 31, 2025
Cher client,
Nous vous remercions pour votre retour, mais nous souhaitons apporter quelques précisions importantes. Chez United Rent a Car, nous mettons tout en œuvre pour offrir un service professionnel, transparent et conforme aux standards du marché.
Tous nos véhicules sont régulièrement contrôlés et répondent aux normes de sécurité en vigueur.
Aucun frais caché n’est appliqué : toutes les conditions, y compris le dépôt de garantie et les assurances, sont clairement expliquées lors de la réservation et de la remise du véhicule.
Nos équipes sont disponibles 24h/24 pour accompagner nos clients et résoudre tout éventuel désagrément.
Nous regrettons que votre expérience ne reflète pas la qualité de service que nous nous efforçons de garantir au quotidien, mais nous tenons à rassurer nos futurs clients : nous travaillons en toute transparence et mettons la satisfaction client au cœur de nos priorités.
Cordialement,
L’équipe United Rent a Car
