Je déconseille cette agence. Vous êtes reçues à l'extérieur de l'aéroport dans un parking. Ils refusent votre carte sous de faux prétexte, pour ensuite vous prélever des frais ! L'état du véhicule était déplorable et sale!
Response from united-rent-a-car.comSep 27, 2025
Bonjour,
Nous vous remercions pour votre retour.
Nous souhaitons clarifier que les conditions relatives à la carte bancaire sont clairement indiquées dans le bon de réservation. Une carte de crédit est requise pour la prise en charge du véhicule, et une carte de débit n’est pas acceptée.
Nous mettons tout en œuvre pour garantir la qualité de nos véhicules et un service fiable à nos clients, et nous regrettons que votre expérience n’ait pas été à la hauteur de vos attentes.
Nous restons à votre disposition pour toute information complémentaire.
Cordialement!
MI
mickey
Alles was top geregeld
Alles was top geregeld, auto stond klaar. Zeker een aanrader!
Response from united-rent-a-car.comSep 24, 2025
Dear Customer,
Thank you very much for your kind feedback. We are delighted to hear that everything was well arranged and that the car was ready for you. Your recommendation means a lot to us, and we truly appreciate your trust.
We look forward to welcoming you again on your next rental.
Kind Regards!
MV
Marco van G.
Scam
No one at the car rental for the pickup and are claiming afterwards that you didn't show up so you don't get a refund. Worst experience renting a car ever.
Response from united-rent-a-car.comSep 25, 2025
Dear Customer,
Thank you for your message.
We understand your concern. Please note that our team waited for your arrival, and as no contact was made with our Reservations Department during that time, the booking was marked as a no-show two hours after the scheduled pick-up time, in line with our terms and conditions.
For future bookings, we kindly remind you to call the Reservations Department immediately if you experience any difficulties upon arrival, so we can assist you on the spot and avoid such situations.
We remain at your disposal should you need any further clarification.
Kind Regards!
JE
Jeremy E.
Awful car Hyundai i10 Reg IOK 7973
Rented from Athens Airport
Hyundai i10 Reg IOK 7973
(If we had read the reviews of this car on United's website prior to our being offered it, we would and should have refused it)
With hindsight, we should have said no to the car anyway. Our first question was "Has the car been washed? Has it been in a rally"
The car wasn't clean and it had scratches, scuffs and bumps on virtually every panel.
We were assured by a member of staff that the mechanics had checked the car over and that it was fine. Clearly this could not have been done with any diligence, skill, knowledge or care.
Below is the list which we have provided to the office in Athens
Badly knocking suspension ball joint (driver side) - could fail at any time (dangerous)
No parcel shelf
No visor (passenger side)
Noisy and weak fan
Torn front passenger seat
Washers front and rear not working - water pours out below car
Tailgate/boot will not stay open (it fell and hit on me on my head when first used)
Bodywork extensively scratched and marked
This car has covered over 264000 Kms
On returning the car, we discussed all of the above and provided them with a copy (they did listen and cooperated). I informed them that I believe that the car is not roadworthy and should not be released until certainly the safety issues were resolved.
I further offered my opinion that given everything discussed and listed and knowing that the car has covered in excess of 264000 kilometres, wasn't it time to retire the vehicle and replace it one that was at least half decent?
Overall, it was a pretty rubbish and disappointing experience
Response from united-rent-a-car.comSep 22, 2025
Dear Customer,
Thank you for taking the time to share your feedback.
We would like to clarify that all vehicles in our fleet, including the Hyundai i10 you rented, undergo regular maintenance and safety checks before being released for hire. Our team in Athens followed standard procedures to ensure the vehicle was roadworthy at the time of rental.
We acknowledge your concerns regarding the cosmetic issues and reported malfunctions. Upon return, our staff carefully documented the points you raised and cooperated fully with your observations, as noted in your report. Safety is our priority, and any critical issues identified during inspections are addressed immediately.
While the Hyundai i10 had a higher mileage, it remained compliant with our maintenance and safety standards. We continuously review our fleet to ensure all vehicles meet the expectations and requirements of our customers.
We appreciate your feedback as it helps us improve our communication and service quality for future rentals.
Best regards.
FH
fano H.
AVIS TRÈS NÉGATIF
AVIS TRÈS NÉGATIF – À FUIR ABSOLUMENT ! ⚠️
Je déconseille très vivement cette société !
Pour une location censée coûter 32 € pour 2 jours, je me suis retrouvé avec plus de 5 000 € prélevés sur mon compte bancaire. Oui, vous avez bien lu : 5 000 € pour un véhicule que je n’ai même pas utilisé !
J’avais finalement changé mes plans et ai rendu le véhicule dans un état quasiment identique à celui du retrait. Pourtant, les prélèvements ont continué même après le retour.
Ils attirent avec des prix bas… mais au final, vous payez beaucoup, beaucoup plus cher. Et pour les touristes, c’est encore pire : une fois rentrés dans leur pays d’origine, difficile de faire valoir ses droits, et ils le savent très bien.
Response from united-rent-a-car.comSep 19, 2025
Dear Customer,
We are truly sorry to read your review and regret that you feel disappointed with your rental experience. However, we would like to clarify some important points.
At no point was 5,000 € charged for a vehicle that was not used. As per our rental terms and conditions, a security deposit is pre-authorized on the customer’s account at the start of the rental. This is not a charge but a temporary hold that is automatically released by the bank after the vehicle is returned in proper condition. Unfortunately, sometimes depending on the customer’s bank, this release can take several days.
Additionally, all charges applied during the rental are always explained and documented in the signed rental agreement. We encourage you to carefully check this document as it reflects exactly what was agreed upon at pick-up.
Our company does not apply hidden fees or target tourists in any way. We strictly follow the same procedures for all customers, local or international, and always remain available to clarify any misunderstanding.
We invite you to contact our customer service team with your reservation number so we can review your case in detail and provide you with full transparency.
Best regards.
BP
- “Bon plan voyage” -.
Des voleurs
Je ne crois pas du tout commentaire positif.
C'est des escrocs des voleurs c'est une honte que des site comme edream travaillent toujours avec eux en sachant qu'Ils volent leurs clients .
Response from united-rent-a-car.comSep 18, 2025
Cher client,
Nous sommes désolés de lire votre ressenti. Sachez que nous ne pratiquons en aucun cas des méthodes frauduleuses et que nous nous engageons à offrir un service transparent et fiable à tous nos clients. Afin de mieux comprendre votre situation et de trouver une solution, nous vous invitons à nous contacter directement avec les détails de votre réservation.
Cordialement,
L’équipe Service Client
AY
Ayoub
Professionnel
Professionnel, respectueux, à l'écoute
Response from united-rent-a-car.comSep 17, 2025
Merci beaucoup pour votre retour positif ! Nous sommes ravis que notre service ait été à la hauteur de vos attentes.
AH
AHMED
Parfais
Tout c’est bien passé comme je l’espérais , je recommande.
Response from united-rent-a-car.comSep 17, 2025
Merci beaucoup pour votre retour positif ! Nous sommes ravis que tout se soit bien passé comme vous l’espériez. Nous serions heureux de vous accueillir à nouveau pour vos prochaines locations.
