UnidragonReviews of unidragon.com

Comme les 5 avis précédents, je n'ai droit qu'à "plus de son ni d'image" depuis ma commande passée le 27 novembre (sans annonce de pré-commande pour ma part). Le joli petit mail de confirmation avec la mention : "My name is Anastasia. I'm responsible for taking care of our clients and will be your main point of contact. My task is to make sure you are satisfied with our products and services." Me fait sourire JAUNE. Mes 3 tentatives de contact restent vaines... Je pense que je vais prendre mes dispositions pour le faire savoir à qui de droit désormais. Courage à ceux qui sont dans le même cas.

ORDER #87656 confirmed on Nov 28. DHL tracking provided on Dec 16, but DHL tracking is invalid. I requested a refund on 4 days ago because the order went unfulfilled for 10 business days. They gave me a stock response instead that they have been giving to the other reviewers here. Better not to order directly from them, and do it via Amazon instead, since they already have a few stock of the puzzles ready to be shipped.

The product is good but the issue is the shipping. It took 2x the stated shipping time to arrive. 5-8d was what was stated but when it takes 15 days to arrive making it a late gift. When contacted about it, they said they can't control the shipping after they send it out. I like the puzzle but the fact that it was so late makes me have to drop the score. 5/5 puzzle, 0/5 shipping and customer service.

Ordered a puzzle 2 weeks ago, paid it immediately (of course), still "order unfulfilled", wrote emails and messages but no one answers. I don't want the puzzle anymore, since it should have been a Christmas gift, hope will get the money back.

One of my worse online experience ever. They are supposed to deliver the puzzle within 2 weeks. 3 weeks after my purchase i still wait for any information. It took me 3 emails to get a first reply. Right now i wrote 5 emails. Maybe at the next i'll get another reply, finally ?! I understand that Christmas is a busy season for businesses, but this lack of communication is extremely frustrating. So, this review is about the service. I trust that the product deserves a 5/5 though. We'll see ... one day (Order #78713 if you want to act !)

I bought 2 puzzles for my wife for Christmas. I was so excited about it and gave her one of them early (I couldn't wait). She is thrilled with it---even the box is pretty! I look forward to giving her the other one on Christmas! I will order more puzzles in the future, they are a work of art.

Bonjour, Je suis dans la même situation que beaucoup d'entre vous apparemment.... Commande d'une chouette en king size ainsi que d'un panda en Small le 29 novembre. Commande prise en compte et depuis rien ne bouge. Mail au service client pas de retour non plus. C'était des cadeaux de Noël également, je pense qu'il faudra également que je me rabattre sur autre chose .. Je commence sérieusement à me poser la question de la légitimité du site... Nous sommes aujourd'hui le 22 décembre et j'ai bien reçu ma commande ! Tout a été emballé avec soin il n'y a rien à redire. Je modifie donc ma notation, il faut croire que l'arrivée des fêtes a dépassé les équipes.

Ordered on 1st december a puzzle. Emailed them 1 week after since the order was still viewed as * Order placed * ,was told that there s delay thanks to the holidays .Two weeks have passed , tried to message them on their website , and the response was the same * order delayed thanks to holidays , you will get it before christmas* . I wouldnt be so skeptical if the order was shipped , but somehow it is still in the same state as if ordered today. Edit1: Got a tracking number after 19 days Edit2: Got my order on 21 december . The puzzle is nicely made , and the wooden pieces feel much better than a usual spongy puzzle . Overall experience : 5* for the puzzle , 2-3* for the delivery. What i didnt like about the delivery , was that on the whole waiting period the shipment status didnt update at all despite the order been sent and i wasnt getting any update . Would i order again ? Yes , and hopefully by that time , their delivery/updates on shippment will improve , cause the puzzles are surely worth it . Happy holidays