UnidragonReviews of unidragon.com

My first puzzle had one piece that would not fit into place. They quickly sent a replacement puzzle, and although I haven't had time to do it yet, I appreciate the quick response to my problem.

My puzzles arrived and are good quality but they're missing pieces. Customer service agreed to re-send my order to solve this problem but failed to do so (TWICE!). I never received a confirmation, tracking, or shipment info for the replacement items, and they ignored all further emails from me. Despicable, dishonest service.

I did receive the puzzles later than expected, they are beautiful but had a confusing experience. Ordered 4 medium size puzzles from unidragon.com on Dec 12 because I didn't see all the negative reviews at first and said shipping was 5 to 7 days. They were Christmas gifts. After a few days with no update I contacted them. Over the next few days I was told they were checking.......they were sorry for the bad experience......they were sending a refund and finally one that said the order was shipped (that email showed 4 puzzles smaller than I ordered for half the money I paid). On 12/26 I entered the tracking number that was provided in the email into the dhl.com site and there was no such number. I felt like I had been scammed at that point and was checking into what could be done about it. On 12/29 the puzzles arrived! Everything was as I ordered except 1 puzzle. They sent the fox instead of a goldfish. I was so happy I wasn't ripped off I am letting that go.