UnidragonReviews of unidragon.com

Ordered a gift in mid november, still didn't receive it 1 month after. When asked the support for the tracking number, got a vague answer "you will receive it", but no date and no tracking number. After I asked for the refund the support ghosted me. Looks like a scam. Avoid!

A product arrived on December 23rd. Fantastic workmanship. Vibrant colours, distinctive shapes, and clearly printed details. A little expensive for one night of fun. It could be 1,500 pieces or 2,000 pieces versions, because the 650 pieces also proved to be few.

Voilà maintenant plus de 2 semaines que j'ai commandé chez vous et je n'ai toujours aucune nouvelle de mon colis. J'ai commandé un Charming Owl size M. Le suivis de colis ne s'actualisant absolument pas, on se demande si tout cela est bien vrai ! Pour noël je crois bien que c'est plié ! Je vais devoir me rabattre sur un autre cadeau étant donné que la livraison est interminable et que même après plusieurs demande par mail, le service ne daigne pas à me répondre !

I will never order more from here! It is not enough that I waited 3 weeks without informing me about the order, the customer service refuses to reply to the e-mails and my order was incomplete, one of the puzzles did not arrive and they are unable to do anything to compensate, to hurry and send the missing item! I wanted to give them as a Christmas gifts!

I was already a bit doubtful about this company before I ordered but as the puzzles look really high-quality I tried anyway. Unfortunately my doubts were right. I ordered a puzzle in november and haven‘t got the shipment yet. It seems like I‘m not the only one with this problem. Customer service is really bad - no answers on mails or live chat. As I didn‘t even get a confirmation of the shipment I suppose the puzzle hasn‘t been sent yet. Therefore I will have to order my money back form my credit card and can’t recommend this company.

Commande passée le 1er décembre (depuis la Belgique) et reçue le 29 décembre, après 2 jours au dépôt de livraison car l'adresse fournie était incorrecte, mais c'est peut être ma faute, autant qu'au nom de rue trop long qui m'a déjà valu des troncages d'adresse. Un mail au support hier n'a pas encore reçu de réponse à la mi-décembre (qui pour moi, est avant les vacances). Comme promis auparavant, je remonte à 3 étoiles: - le colis est bien arrivé, le packaging est très joli et les pièces sont très bien protégées. - le puzzle a l'air très bien fait, les pièces sont finement découpées et je suis impatient de voir le rendu final. Pertes d'étoiles car: - aucun moyen de suivre la commande, vous recevez un mail "on a bien reçu la commande" mais plus de nouvelles jusqu'à l'expédition, une vingtaine de jours plus tard - commande passée le 1er décembre, elle n'aura pas pu être offerte sous le sapin, malgré les "promesses" du site : ils annoncent 3 à 8 jours de livraison, mais encore faut-il que la commande soit envoyée. tl;dr: commandez plus d'un mois à l'avance, vous ne devriez pas avoir de mauvaise surprise.

I guess I have the same problem as everybody... I placed my order on the 26th of November, needing the puzzles before the 17th of December at the latest.. I also tried to contact the customer service and had no answer yet. I have no doubt that the workload is important in this period, but they could at least be honest and transparent on their websites in terms of delivery time :( Because the delivery is so long, I would need to change the delivery address to have a chance to receive the puzzles but I received no answers to my emails yet. Update: I finally got an answer some times after, where they asked me to chose between a refund or a change of order because they did not have the puzzles I ordered anymore. So I decided to ask for a refund, which was accepted. However, some days after, I nevertheless received my order. In the end, the puzzles are really awesome, so it is very sad that their customer service is not of the same quality.

Order Update 23rd Dec 2021 ************************************** Updated my review to 3 stars as my order (from the 26th Nov 2021) was delivered this afternoon in full and everything looks perfect. I can confirm that no shipping nor status info had been provided to me by the Unidragon customer service team bar it will be with you before the holidays. This is where my main frustration came from and it is something that really needs to be addressed going forward especially when promoting any type of sales. Would I purchase from their website again probably not. Update 18th Dec 2021 Still No Info on Shipping Details except feedback to say it will be with me before Christmas. Have asked for a Refund as do not expect that anything will be delivered. Also have contacted my card provider for charge back. Original Post Order was placed on the Unidragon.eu website on the 26th November 2021. My order value was €160+. I have still not received my order even though I had allowed the correct processing and shipping times that were set out on their website on the 26th November. Customer service is ridiculous & don't try phoning the number on the website as the person who answers will advise you to email your query. So far I have sent 5 emails, made 1 phonecall and when contacted live chat was advised that there was little delay and my order would be with me by Christmas! Do Not Purchase from this Website.