UnidragonUnidragon - Wooden Jigsaw Puzzles and Maps
Unidragon (unidragon.com) has 283 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Kathy
We bought about 6 of these for our father. One of them was all peeled off with little circles of white on the picture, where the color was missing. Unidragon would not replace because we didn't have proof of purchase. It was definitely Unidragon, seems kind of shabby for such an expensive puzzle.
Alexis G.
the puzzles are great, but the service is terrible i bought a good bunch of puzzles (150-200$) to get the bonus puzzles, never received the puzzles, even tho i talked to customer support they keep saying its been delivered while it has not i also live in the forest, so there's no thieves
Marta J.
I couldnt agree more with all those bad revievs.Im still waiting for puzzle i ordered in the end of november. Their customer service is a disaster.It looks they are busy with sending so many emails with deals and offers and totally dont bother to answer your questions and helpand support your otder. Something wrong happened with this company.I have few products,but this one will be definitely the last one.
Dinah K.
What a sad affair ... three weeks after I ordered a jigsaw I started to enquire and was told there was a problem with carrier. When I enquired more, I was told it hadn't shipped. I was offered a refund, but wanted to get to the bottom of it, asking for company details in every email. Eventually I gave up and accepted the refund, still no company details or telephone number. The name on the email is in Russian letters ...
Diane
Have sent two requests for help in replacing a missing piece of the Gentle Lynx. Finished the puzzle but one piece is missing. What a letdown...and emailing them has resulted in nothing more than an automated response telling me all operators are busy and my problem will be addressed asap.
Response from UnidragonMar 12, 2025
Dear Diane, we have sent you a reply to each of your letters. You probably don't see our letters. Please check your e-mail. Or maybe write to us with another e-mail to solve this problem as soon as possible. Best regards
Jean
All in all, i am satisfied, i have 4 big puzzles of this brand and they are indeed impressive. But If you leave a bad review on their website, they dont display it, which is completely dishonest. My main concerns were that their box no longer close after a very short time because the material they are made of wears out very quickly. Also, the paint of the puzzle can flake off.
Response from UnidragonAug 22, 2024
Dear Jean, we appreciate every feedback, especially if it is negative - it allows us to grow and develop. All reviews are published on our website, it is possible that there was a technical failure with your review. We tried to find your review on our website ourselves, but we couldn't. Please advise the email from which your review was left, so that we can check the information again and find out why it was not published. As for the box, it is wood and over time, perhaps with often use, there is rubbing and the wood wears down. Regards, Team Unidragon.
christine D.
Commande perdue ! Commande faite en novembre et jamais reçue! Unidragon m'a demandé de faire moi-même les recherches pour retrouver le paquet ! Après une quantité astronomique d'échanges par mail, je n'ai rien reçu ! Et unidragon ne rembourse pas les 89 euros ! J'ai perdu du temps et de l'argent !
Response from UnidragonApr 3, 2024
Bonjour Christina, nous comprenons votre mécontentement, mais malheureusement, nous n'avons pas notre propre compagnie de transport et nous utilisons les services de transporteurs tiers. Malheureusement, nous ne pouvons pas influencer leur travail. Nous avons fait de notre mieux pour trouver le colis et avons également re-envoyé votre commande et vous avons offert l'option la plus rapide pour trouver le colis. Dans la plupart des cas, la commande est trouvée au bureau de poste. Selon nos informations pour votre commande, nous vous avons fait un remboursement le 31.03.2024.
Karin
Ende November 2023 habe ich online ein Puzzle bestellt und bezahlt. Ich habe eine Bestätigung erhalten und eine Sendungsnummer für die deutsche Post. Dort war unter dieser Nummer nie eine Sendungsverfolgung abrufbar. Es folgte bis heute ein Mailverkehr mit Unidragon (ca. 20 Mails)…die Antworten von Unidragon: es werde abgeklärt, man warte auf Antworten und ich solle Geduld haben! Eine 2. Sendungsnummer wurde mir mitgeteilt, welche aber bei der deutschen Post unbekannt war. Ich hatte nun fast 4 Monate Geduld und immer noch keine Ware, bzw. Rückerstattung! So habe ich die Angelegenheit heute meiner Kreditkartenfirma mitgeteilt und Unidragon geschrieben welche Schritte ich nun vorgenommen habe. Ich rate jedem ab bei dieser Firma zu bestellen!
Response from UnidragonMar 28, 2024
Hallo Karin! Es tut uns sehr leid, dass Sie mit der unfairen Arbeit des Transportunternehmens konfrontiert wurden. Wir haben viele Beschwerden über die Arbeit dieses Transportunternehmens, daher erwägen wir jetzt andere Optionen für die Zusammenarbeit. Wir haben unsererseits alles getan und tun unser Bestes, um das Problem so schnell wie möglich zu lösen. Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten.
