Uncommon GoodsReviews of uncommongoods.com

Unresponsive customer service and inability to communicate with artisans directly. How complicated can it be to communicate that you want your item to ship later rather than sooner -- I do it all the time with Etsy shop owners/artists. Customer service said it would work with me to contact the artist, but did not. Additionally and even more troubling - how could a personalized item be created, and shipped ( too far in advance) without an opportunity to proof for errors?! This is a common practice with any other personalization vendor. I have no idea what my dad will receive for Father's Day when he receives it two to three weeks in advance. I will stick with Etsy in future. I can communicate directly with artists, proof items before they ship and also provide order specifications, such as -- if this personalized item is ready in advance, please ship it to arrive the between June x-x.

I paid the shipping costs for an order to arrive no later than 5/21. My husband's birthday is on 5/24. I checked the UPS tracking and it is arriving on 5/26. I will not have a gift for my husband on his birthday now. I am incredibly disappointed in uncommongoods. Customer service rep. "Jamaica Lewis" could care less and actually tried to blame UPS when in fact, uncommongoods are the ones who shipped the package late. Refunded shipping costs as if that makes up for being empty handed on my husbands birthday. Disgraceful way to do business.

I received a gift from Uncommon Goods from someone living in another state. It was a gift I was unable to use, so I opted to return the item to UncommonGoods and trade it for an item I can use. I found the website difficult to use as the shipping information had no order number required to fill out the return information. When I went to the "Chat line" and posted my question, I was inundated with printed information that had no bearing on what I was asking for. I finally got through to a service representative that told me to enter the "order number". I repeated again that I had no order number. The customer service rep finally got to the bottom of that and I filled out all of the information to get a free shipping label and it was no where to be found. There was a button to click on that said it would print the shipping label, and the page was empty. I was also told on the same page that the shipping label would be attached to the email confirmation I would receive shortly for my return. There was no attachment to the email when it came, and in the meantime I had several surveys I was suppose to fill out on the "customer service I had received' for online help trying to get the shipping label. OVER Two hours later, I had finally had the return item boxed and ready for the USPS. Get this, in order to use the credit to get another item, I have to wait 2-3 weeks for the return to be processed, and get my email with a credit so I can order that item. I would not recommend this site to anyone after my experience!

I ordered a beautiful hardwood tray for an early Mother’s Day gift for my wife who has everything kitchen related. She was surprised and delighted! Thank you UG!

the product i ordered was not as i expected, but the customer service was excellent

I was extremely excited about ordering with this site... However I ordered a personalized book 12/23/2019 and have yet to receive the book. After waiting a while I figured I would reach out... I already had some feeling that the blame would likely be put on the shipper... but still I reached out on 1/13 VIA email and 22 repeated emails later on 1/15 I read the excuse I assumed I would... I replied and said that I wanted the book and they said they would reach out to the artist and get it to me asap but it could still take some time... here we are 1/29 NO BOOK ALL THE FRUSTRATION I called the numbers provided in the email... My agent very calmly tells me there was no issue reported, she reported it and still there is no clear date/time I will get the book... she very unconcernedly refunded the shipping I didn't even remember I paid for SINCE ITS BEEN 1 Month and almost 1 week since I ordered..I am just extremely displeased at the way this has played out, I WILL NEVER USE THE SITE AGAIN such poor service and concern

hi on 7/1 I received the order made on 8/12, but I believe it is incomplete. how can I contact you for information? I did not receive what I ordered for this reason or I returned the money back or my mandate what I asked for

This rating is for Uncommon Good's choice of shipper, NOT the quality of their products. I've ordered a lot from them over the years. Quality of products is 4-5 stars. I will never order from them again, however, because they use "UPS Shipping Innovations" to ship some of their packages to customers. UPS Shipping Innovations is a combination of UPS and USPS... My package should have taken 3-5 days... It's been weeks and my package still has not arrived. Uncommon Goods refunded my money, and I appreciate that. They should, however, re-evaluate using the cheapest method to ship, especially around the holidays.