Valued C.
Too bad I had to even give 1 star
Too bad I had to even give 1 star! Shipping took forever. Box was so poorly packed items were broken. They couldn't replace them for Christmas as the items were to be gifts. High ball glasses with map of Charlotte NC were supposed to be etched. They were blurry and looked silk screened no indentations as etching would have been. Never ordered from them before NEVER will again!! Terrible service quality of shipping shipping times and product quality. Design had some wierd #'s in the design not even sure what they are suppose to be. Could not find in retrospect in description. There are WAY BETTER catalog companies out there. After getting the companies response it's obvious this response it the standard boiler plate BS excuse. The responder sends me info to return items. I was already told not to return 3 unbroken glasses and I would receive a refund in 48 hrs. Didn't happen. 2 ND box of glasses were obviously broken and retuned by Fed Ex to company. Told by customer service I would receive refund that hasn't happened. So I get to waste more of my time on the phone AGAIN for the 3 Rd time. Outrageous
Response from Uncommon GoodsDec 22, 2019
Sounds like you may have received defective product; we're really sorry about that! We stand behind our products and have a forever return policy. Here's a link to get you started: https://support.uncommongoods.com/hc/en-us/articles/225245767-Our-return-policy




