Uncommon GoodsReviews of uncommongoods.com

UncommonGoods has great customer service. I had an issue that was taken care of in a timely manner, and with a knowledgeable and friendly person.

I have ordered many things from Uncommon Goods at this point with no issues. My recent order I ended up getting the wrong variant of the item. It was very easy to reach out to customer service to get the issue corrected. The agent I spoke with was very knowledgeable and she was able to describe what I should expect to happen next. So far, everything she said has come to pass. I will definitely continue using Uncommon Goods to find future gifts.

Great customer service! These people looked up a gift given to us years ago to help me find the artist who made the piece to see if there was a replacement for a lost part for a clock that Uncommon Goods no longer stocks. This is great service for sure! And all with pleasant and happy voices .

My shopping cart froze up online, so I called to see if I could get help. The representative kindly took the entire order over the phone, which involved 2 products going to everyone in two groups of people...each individually wrapped and messaged. The rep was very patient, made sure everything was perfect, and everything has been delivered. The recipients are overjoyed!

Misleading shipping A major membership perk advertised by uncommongoods is the free 3-5 day shipping is not close to the amount of time it will take to receive the product. There are two separate ways it will take long, both of which are not stated clearly, and lie only within the small text. First, the businesses have 2-5 days to actually ship it. You will recieve an email when the order is "on its way" but do you think you're going to get it in 3-5 days -- NOPE. There's another second small print in a different location that says they have 24 hours to bring the package to the Fedex and only then does the 3-5 days start. I chatted with customer service and they were awful, on saying that I was confused and that the package will be delivered on time (which is the absolute last day with all the fine print included). So yeah, awful customer service. The shipping is meant to be misleading and don't think that you're going to get it by 3-5 days. It can be more than double that time

I placed an order for various Christmas gifs in October. Everything but the Retro Gamer glasses came within a few weeks. I periodically called to follow up and was told the artist was in the process of making them and that they would contact me back. I never heard back until the third time I emailed them in December. The week before Christmas, They could not tell me if the glasses were coming or not due to a backlog of the artist. Yet the products were still listed on the website. UC refunded my money after I emailed them again. I had no gift for my friends and the glasses arrived a week after Christmas. Every rep was unable to help me resolve the simple issue of where is my order? I fully believe the first two reps completely ignored my problem and never followed up. Unfortunately I was also gifted a Raindrop cake class and kit. I was unable to attend the online class so I tried to reschedule. The rep told me they could send me the recording of the class instead of scheduling me for another class. I never got it so I emailed back. The second rep snottily replied that they didn’t usually share recordings but they would make an exception. I DIDNT ASK FOR AN EXCEPTION. THEY OFFERED IT. she sent me a dead link. This company’s products are unique and interesting. But their customer service is the worst I have ever experienced. I’m stuck with an unusable raindrop cake kit. NEVER ORDER FROM THEM. EVER.

I had placed not one, not two, but 4/5 orders on the same item, for them all to be declined due to ‘suspected fraud’, all whilst my card can be used elsewhere and i had tried purchasing with completely different cards. I had written an email asking if there could be an alternate way i pay them, to which they just ignored my email for two days and counting, when they were very responsive to the first few emails.

I ordered a product, called an hour later to say that I made a mistake in a date that was part of a gift that needed to be corrected. They claimed that they spoke with the artist who said it was too late, that it had been sent to the framers. I do not think that they had made it, so I have an issue with your venders being unflexible. I asked that the order be cancelled or changed last Friday. I still have not heard from them.