Uncommon GoodsReviews of uncommongoods.com

Don't trust them. Did not deliver & refused to cancel & refused refund. I ordered 4 books for a birthday celebration. I paid for express shipping and only 2 arrived by the delivery date. I contacted customer service to cancel the other 2 since they would not arrive in time. Customer service refused and the one of the books was later delivered (too late for the party). I have an open case with the Better Business Bureau to refund the 2 books that were not delivered on time, and Uncommon Goods is not doing the right thing. I am on my third response to them: fighting them to do what is right. If they don't, I'll just dispute it with my credit card. I've already spent too much time on this and was left with an incomplete birthday present because I relied on them delivering when they said they would. I have no use for the books now, and have offered to return the one I have received in a still sealed, unopened box. UPDATE: I continue to fight with Uncommon Goods through the Better Business Bureau. They have refunded one of the two books that did not arrive on time. The have not refunded the other book. Corresponding is painful, as they just don't take the time to actually read my explanation of the issue, and then responded that everything was fixed. Not.

An item I’d ordered had not arrived on the date that was predicted. The tracking showed it “stuck” in one location for days. I emailed Customer Service, and they asked me to wait a day or two more, which I did. The item never arrived and I emailed CS, and the matter with my refund was handled quickly and efficiently.

A recent experience with uncommon goods opened my eyes to several low integrity business practices. I would strongly recommend you shop elsewhere. 1) they post shipping and fulfillment estimates that they know to be false just to get people to continue to buy the product even though they know the vendor in question isn’t fulfilling orders in their promised timelines. For example, I purchased a product on Dec. 13 with expedited shipping. They gave me a delivery estimate of Dec. 21. When it had not shipped as of Dec. 20, I called Uncommon Goods….on the 20th, 21st, 22nd, 23rd and 24th to ask about status. I had received zero communication about the delay either from UC or the vendor, and this had no estimate on when I could even expect the gift. UC passed the buck snd said it was a vendor issue and the vendor ‘told them’ they would be emailing each impacted customer directly. (This never happened). I receive md No apology from UC, nor recourse to contact the vendor directly, nor any communications from either UV or the vendor about the delay. Worse though, even though UC knew this vendor was not fulfilling this product to existing customers, on their website they were STILL advertising that this product was shipping in 6 days, selling the product by giving false expectations to consumers on when they would get it, they were even showing how many people had bought the product in a given timeframe (ie. 6 sold in last x hours, etc). . For the record, my product shipped today, on Dec. 28, 15+ days after my order, and 10 days after original ship date, with nary one email even acknowledging the delay. It is now barreling to an address where my Dad (the recipient of the gift) is no longer at. He has returned to his home in Colorado. 2) they gate their reviews on their site, inflating the ratings. When I submitted a review about my experience to warn others about not believing the shipping estimates for this product being provided by Uncommon Goods, Uncommon Goods declined (5 days after submitting the review) to post my legitimate review about the vendor - because they said fulfillment of the product, or lack there of, wasn’t helpful information on the product itself. This is why they are low integrity. They fool customers into purchasing a product that a customer believes will arrive in a timely manner - neither allowing reviews that warn potential purchasers to the contrary - nor updating their website to adjust the expected delivery date timeframes on a product when they know the vendor is on over their heads. They continued to sell this product in question all the way through the holiday without any conscious. And you won’t see any consumer reviews reflecting the poor experience because they declined to post them.

I ordered a birthday present from Uncommon Goods on December 2nd with guaranteed express delivery (19.95 additional) by December 21st. The package hasn't even shipped, and their customer service reps (chatbot and India call center) keep lying and saying it's about to ship. I would avoid using this company. They are not the end manufacturer/company. They present an edited collection of goods. I would HIGHLY suggest you find what you like on their site, google it, and then order from the actual company. Save yourself a lot of wasted time, money, and hassle. Update: They cannot provide tracking numbers for 'customized' orders, so they can't even confirm when it will ship let alone arrive. Uncommon Goods is unprofessional, at best.

I used to really like this website, and have used it for a few years, but since around 2021 I feel like it's not worth it anymore. Specifically, I really don't like the log in method. Signing in/connecting with Google is not something I want to do, and due to that sign in method I found myself accidentally signed in with two different Google accounts (who doesn't have multiple Google accounts, you know?), making purchases and getting two Perks memberships. I got customer service to help with it, but they were very unpleasant to deal with. On top of that, it's just too expensive for some of these very basic items, like candles and towels, etc. I plan on using the website as more of an idea board and just making their items myself, they seem quite doable, tbh.

I'm so frustrated. Bought birthday for my mother going through cancer treatment and ITEM NEVER SHIPPED. I paid for Express shipping, no communication from company. When I followed up today, 3 weeks after it was due to arrive, I was told must be lost in shipping!!! I DO NOT RECOMMEND THIS COMPANY FOR TIMELY GIFTS OR ACCOUNTABILITY. Reply to uncommon goods- I was in touch MULTIPLE times since 11/22, day of expected delivery. You have offered to refund my express shipping and reorder for 12/30. THAT is over a month after original purchase and Promised delivery. I stand by my review. Good items, if truly available when advertised, but definitely NOT timely.

Had a custom order that didn't work out. UncommonGoods customer service helped me out and gave me refund. They were professional and friendly. No complaints here.

I ordered an item at the very start of October so that I would receive it by Nov. 10, 2022. I submitted my proof acceptance on Oct. 8, 2022. The website says order typically ships 2 weeks after proof acceptance. I heard nothing until I emailed them and they stated my order would ship Nov. 8. Then I received another email only after I reached out (again) to state my order would ship on nov.15 and I would receive an email with shipping details. It is now Nov. 16 and way too late to give as an anniversary gift. I am appalled at the level of customer service and that I have been the one reaching out to them each time. I am cancelling my order and I will NEVER order from this incompetent company again.