Uncommon GoodsReviews of uncommongoods.com

Ordered two cute cat-themed bags as Christmas gifts, because the Uncommon Goods website says they're made of cotton (that's all it said. It did not give a percentage, but it also did not mention any other material). The packaging they arrive in says 100% cotton. But when you take the bag out of the packaging, the tag inside the bag says 100% acrylic, and only the lining is cotton! Very disappointing. I emailed about this twice and never got a response. But even worse, when I finally called about it, they said that since the website says "made of cotton" technically they're not lying and they can't give me any type of refund. Complete misrepresentation of a product, and terrible customer service.

Awful customer service…they do not respond to emails. Tried calling and my issue continues to be unresolved. Extremely disappointed and will not use them again.

I have been notified that the package has been delivered, when in fact, IT HAS NOT. These people are not only inept but fraudulent. Another promise from these people that was not kept. Delivery was to be over 2 hours ago and still not. Absolutely the poorest company in the on-line business. If there was a selection below 1 star I would use it. This order was shipped using a company that is impossible to contact, as well as Uncommon Goods. They make the communication so difficult that you just give up. They sure are an example of why people should shop in-store.

DON’T ORDER NOW FOR CHRISTMAS INTERNATIONALLY (14/12/24). Although delivery times were quoted as 3 to 10 days on the website, when I ordered on the 4th of December I got an email from Amazon (of all companies) saying my package wouldn’t be delivered until after Christmas (27th). This was confusing as I had used Uncommon to avoid using Amazon who I boycott. After spending over an hour with customer service (chat) who were very helpful, although initially unbeknownst to them, they confirmed my package was being handled by Amazon and delivery would take a total of 23 days even though it was already in the UK! At this point I asked for a refund and after a wait they did manage to process a refund for the delivery fee only, as the package can only be refunded once delivered. Amazon cannot send it back. This whole experience has been a little disappointing especially as I used uncommon to avoid Amazon. Please make it clear on your website you are affiliated with Amazon. Also considered reducing the amount of spam emails you send, two daily means you just get blocked. Thank you very much to the customer service rep Glendon who was very friendly and helpful and did their best for me. Edit: 17/12/24 In response to the reply, unfortunately you are affiliated with Amazon as they deliver your international orders (at least to the UK). The customer service rep was also unaware of this, but upon checking with the specialist team confirmed it was the case. Please update your guidance to reflect this.

This site is a scam. I ordered items for Christmas in November. Some arrived quickly, others are taking a few weeks. This is not an issue, because they said how long it would take. My issue is that they added a free trial to my cart automatically. I did not add it. It did not say anything about transitioning to an annual membership. It simply said “Uncommon Perks Free Trial $0.” That same day, they sent an email to “activate” my account by clicking on a “set up your account” button. I did not click on that button. Yet, they charged me an annual fee for a membership I did not sign up for. When I emailed to get it cancelled, I got a response saying to log in to cancel it. There is nothing to log into because I never signed up for the membership. I ordered items and they illegally charged my card for a membership I did not sign up for. They responded to my original comment with untruths. I have screenshots to prove that it was automatically added to my cart without any transition language at all. Do not use this site.

this store that has been around for how long can not provide a "receipt" per item -- i.e . gift receipts. so if you want to provide this you need to purchase each item individually. way to keep up with the times.

They have very unique gifts and delivery is pretty quick prices are a bit high though

Item was clearly misrepresented as to quantity. Two days of phone calls and numerous emails back and forth to no satisfaction. They clearly lack the grasp of the English Language and misrepresented the item in photographs as well. Ended up having to call my credit card company and they agreed with ME. Item was charged back to merchant, I was reimbursed thru credit card company.