Uncommon GoodsReviews of uncommongoods.com

Response from Uncommon GoodsJun 17, 2025

I'm so sorry to hear about your recent experience. We completely understand how frustrating it must have been to see only one item arrive, with the second missing and no clear explanation in tracking or shipping confirmation. This certainly isn’t the standard we aim for. We truly appreciate your feedback and are taking your comments seriously. We’d love the opportunity to look into this further and see what may have gone wrong here. If you're willing, please reply with your order number or the email address used to place the order so we can investigate and follow up accordingly. Thank you again for bringing this to our attention and for giving us a chance to make things right.

Response from Uncommon GoodsMay 15, 2025

Hi there! Thank you for reaching out, and I’m very sorry to hear about your recent experience. I understand how frustrating it must have been to receive your order later in the evening than expected. That’s not the level of service we aim to provide, and I truly apologize for the inconvenience. While we do our best to provide accurate delivery time frames, the final delivery time is ultimately determined by the carrier. Unfortunately, it's something we don't have direct control over, and deliveries can occasionally occur outside the typical window, especially during high-volume periods. That said, I’ve reviewed your order, and it does appear to have been delivered within the estimated delivery date range. I also want to acknowledge your concerns about communication and the carrier’s response time. I’ve flagged this feedback internally so we can continue improving our service and follow-through.

Response from Uncommon GoodsMay 15, 2025

I’m so sorry to hear how things unfolded with your order. I completely understand how upsetting it must have been to plan something special for Mother’s Day, only to end up empty-handed and frustrated. That’s the last thing we ever want for someone shopping with us. Thank you for giving us the chance to make it right earlier, even though the item was ultimately unavailable. We know that an apology doesn’t replace the gift or the experience you hoped for, but I want to assure you that your feedback is being shared with our team as we work to improve. If you're open to it, we’d love the chance to look into this further and see if there’s anything else we can do. Please feel free to provide your order number or the email address used to place the order, and we’ll gladly review it for any additional solutions we can offer. If you have any questions or need anything further, we are here to help

Response from Uncommon GoodsMay 1, 2025

Thank you for your feedback! We know you have many options for online shopping, and price is important. While we can't match the low prices of big retailers, we offer something special: unique designs from independent artisans that benefit people and the planet. We're proud that over half of our items are made in America and that we work with artisans worldwide. By sharing their art, we help improve their lives and support their small businesses. Many of our products are handmade or in small batches, which makes them more expensive than mass-produced items. We aim to provide quality and unique designs that justify the price. Check out all of our ceramic mugs listed from least expensive to most expensive by pasting the link below into your browser. We're always here to help should you have any questions! https://www.uncommongoods.com/search?q=%20ceramic%20coffee%20mug&p=1&s=sale_price%20asc

Response from Uncommon GoodsMar 17, 2025

We appreciate your feedback! We hope to see you at Uncommon Goods again soon!

Response from Uncommon GoodsFeb 17, 2025

Thank you for your interest in Michelle Wittensoldner's Sassy Storage Canisters. Each one is designed and produced by Michelle. Her canisters are hand-poured and kiln-fired in Ohio, in her own studio. Let us know if you have any questions by emailing us at [email protected]. We're always here to help!

Response from Uncommon GoodsFeb 11, 2025

I truly appreciate you taking the time to share your experience, and I’m so sorry to hear that your spa robe set didn’t arrive in the condition you expected. We hold our products to high standards, and this is absolutely not the experience we want for our customers, especially when selecting meaningful gifts. While I know we can’t change that experience we're reaching out directly in case we can do more to help.

Response from Uncommon GoodsFeb 14, 2025

I’m so sorry to hear that no one showed up for your scheduled class—that’s certainly not the experience we want for you. I completely understand how frustrating it must have been. I’d love to look into what happened and find a way to make this right. Could you please email us at [email protected] with your order details? We’re happy to assist!