Unagi Scooters Reviews | Read Customer Reviews of unagiscooters.com

Unagi ScootersReviews of unagiscooters.com

3.3472 reviews
Vehicle Rental
1040 22nd Ave, Oakland, California

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Unagi Scooters

About Unagi Scooters

At Unagi, we pride ourselves on offering the best electric scooter experience. Our scooters combine cutting-edge technology with sleek design, creating a lightweight and powerful ride. Reaching speeds of up to 20 MPH and weighing under 30 lbs, our scooters are the perfect ultra-portable vehicle for city dwellers.With our subscription model for less than $2/day, members enjoy included insurance against theft and damage. We believe in transparent pricing—there are no hidden fees.To make your experience even better, we provide free delivery and pickup services. This ensures that you can start enjoying your Unagi scooter without any hassle and easily return it when you’re done.We aim to create an exceptional and seamless membership experience for our customers. Whether commuting to work, exploring the city, or enjoying a leisurely ride, Unagi scooters offer reliability and style. Join our community today and discover why we’re known for providing the best electric scooter experience!

Unagi Scooters (unagiscooters.com) has 472 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.

Also known as: unagiscooters.com
Website: unagiscooters.com
Category: Vehicle Rental
Location: Oakland, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 80% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Unagi Scooters reviews

472 approved reviews, newest moderated first

Jonatan E.
Aug 3, 2024
I like it a lot thank you
I like it a lot thank you
Response from Unagi ScootersAug 5, 2024
Woohoo! Thanks for sharing!
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Matthew W.
Aug 1, 2024
I am so totally impressed with Unagi!!
I am so totally impressed with Unagi scooters and the company!! First off, they really deliver on their business model so far, my scooter arrived earlier than expected and luckily I haven’t needed their other amazing surfaces. The rental option is a game changer!!! I have gone thru 3 different scooters, 2 Segway Max and a La Scoota that could be repaired but there is no way to achieve that thru lack of customer service or no repair shops will fix them. On that note, the scooter preforms very well, it takes a little getting used to though. I feel it’s most useful as last mile(s) with public transportation viable. The scooter design and light weight makes it perfect for public transportations but not so much for banging it to work 7 miles (or more) in 30 minutes 🤪 As a last note, this beauty is for lackadaisical cruising and enjoying the scenery.. not for curb jumping thrill riding.. Love it so!!!
Response from Unagi ScootersAug 1, 2024
Thank you for sharing your amazing experience with Unagi! We're thrilled to hear that our rental option has been a game changer for you and that you're enjoying the convenience and performance of your Unagi scooter. Our scooters are designed to make commuting and last-mile travel seamless and enjoyable, and we're glad to know it's working well for you. We agree, it's perfect for relaxed cruising and taking in the scenery. Thank you for choosing Unagi and for the kind words. Ride on and enjoy the journey!
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Pedro
Aug 1, 2024
I pay for a new one and got a used one
I recibe my scooter and after a few days stop working, they solve the problem sending me another witch was used, that’s not fair since I pay the fee for get a new one
Response from Unagi ScootersAug 1, 2024
I'm sorry to hear about your experience. Please reach out to our support team at [email protected] or use the chat bot on our website. They will ensure you receive the new scooter you paid for. We want to make this right for you.
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customer
Jul 31, 2024
Do not buy this scooter - it’s overpriced garbage
The original scooter didn’t get more than 3 rides. The scooters don’t get more than 5 miles in the city before the battery dies. The customer service is abysmal. The lock in to 4 months without any wiggle room when a product is low quality is unacceptable. Extenuating circumstances should allow exceptions to be made. It has been an absolute waste of money. I had 21 days with an unusable scooter. Which I know I will not be compensated for.
Response from Unagi ScootersAug 1, 2024
We’re truly sorry to hear about your experience. Please contact our support team at [email protected] or use the chat bot on our website so we can address your concerns and find a resolution. We strive to ensure our customers are satisfied and will work to make things right for you.
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Laura M.
Jul 31, 2024
I'm after 1 week all the electrical…
After 1 week all the electrical shutdown. Is very unsteady and dangerous if you hit any kind of bump in the road you fly off.
Response from Unagi ScootersAug 1, 2024
We're really sorry to hear about your experience. Safety is our top priority, and we want to make sure you're taken care of. Please reach out to our support team at [email protected] or use the chat bot on our website so we can assist you with these issues and ensure you get a safe and reliable ride. Thank you for bringing this to our attention.
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TMa
Jul 31, 2024
Poor overall experience
Incredibly difficult to reach customer service. Answers were unsatisfactory. Product screws became dislodged from main unit that I had to screw back in (not talking about the handlebars). No assembly instructions included.
Response from Unagi ScootersAug 1, 2024
We apologize for the difficulties you've encountered. Please reach out to our support team at [email protected] or use the chat bot on our website. We'll make sure to address your concerns, provide the necessary assistance, and send you the assembly instructions. Your satisfaction is important to us, and we appreciate your feedback.
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Jessie J.
Jul 31, 2024
I'm not gonna lie the scooter is…
I'm not gonna lie the scooter is beautiful and has great features but when it comes to its handles they all have wobbly handles their not as tight as you would think it is, and I get it has the fold which is beautiful but it's a lil wobbly and I've already seen 3 scooter like this mine and someone I know. And then the suspension is horrible because it sent me flying on a tiny bump.
Response from Unagi ScootersAug 1, 2024
We appreciate your honest feedback. We're glad to hear you love the design and features, but we're sorry to hear about the issues with the handles and suspension. Please reach out to our support team at [email protected] or use the chat bot on our website so we can assist you with these concerns. Your safety and satisfaction are important to us, and we're here to help make things right.
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Steve R.
Jul 31, 2024
Never got my scooter do not order from…
Never got my scooter do not order from here
Response from Unagi ScootersAug 1, 2024
We're very sorry to hear that you haven't received your scooter. There may be a shipping delay, and we would like to look into this for you. Please contact our support team at [email protected] or use the chat bot on our website so we can resolve this issue and ensure your scooter is delivered promptly. Your satisfaction is our priority, and we appreciate your patience.
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