At Unagi, we pride ourselves on offering the best electric scooter experience. Our scooters combine cutting-edge technology with sleek design, creating a lightweight and powerful ride. Reaching speeds of up to 20 MPH and weighing under 30 lbs, our scooters are the perfect ultra-portable vehicle for city dwellers.With our subscription model for less than $2/day, members enjoy included insurance against theft and damage. We believe in transparent pricing—there are no hidden fees.To make your experience even better, we provide free delivery and pickup services. This ensures that you can start enjoying your Unagi scooter without any hassle and easily return it when you’re done.We aim to create an exceptional and seamless membership experience for our customers. Whether commuting to work, exploring the city, or enjoying a leisurely ride, Unagi scooters offer reliability and style. Join our community today and discover why we’re known for providing the best electric scooter experience!
Unagi Scooters (unagiscooters.com) has 472 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
Also known as
unagiscooters.com
Website
unagiscooters.com
Category
Vehicle Rental
Location
Oakland, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 80% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Love my unagi scooter!!! Has made commuting drastically easier for hardly any money out of my pocket. Great quality scooter as well, fast and sturdy. I commute 30 minutes (round trip) every day and only have to charge once a week. Highly recommend
Response from Unagi ScootersNov 20, 2024
It sounds like your Unagi scooter has truly streamlined your daily commute and made life easier. The fact that it’s fast, sturdy, and only needs charging once a week makes it even better. Thanks for sharing your positive experience—your recommendation means a lot! Enjoy your rides and let us know if there’s anything else we can do for you. Happy scooting! 🌟
VT
Valerie T.
Its very hard to reach out with…
Its very hard to reach out with questions
You have no phone number
Response from Unagi ScootersNov 20, 2024
We hear you, and we’re sorry for any frustration! While we don’t have a phone number, our dedicated support team is available to assist you quickly via email or through the chat feature on our website. This helps us ensure all inquiries are tracked and resolved efficiently. If you need help, please feel free to reach out via https://unagiscooters.com/pages/customer-service/—we’re here for you! 💬
AS
Ashley S.
Save your time and money.
This refurbished piece of junk has caused more of a headache than anything. It shorts out constantly, it’s totally unsafe as no one knows when or where it’s going to die, and you can’t plug in until the battery has cooled… save yourself the headache and just buy any other scooter than this brand. It’s insane how much of a joke this is, I feel played. Sending me some broken, shorting out piece of crap. I want my money back 😂😤
Response from Unagi ScootersNov 20, 2024
We’re truly sorry to hear about your experience with your refurbished scooter—this is not the quality or experience we strive to deliver. Refurbished scooters are held to the same safety and performance standards as new ones, so it’s concerning to hear about these issues.
We’ve escalated your case internally to our support team to ensure it’s given the attention it deserves. They’ll assist you with troubleshooting, repairs, or exploring a return or replacement if necessary.
Your feedback is incredibly valuable, and we’re committed to resolving this for you as quickly as possible. Thank you for bringing this to our attention.
DC
DC
Love the scooter and how light it is…
Love the scooter and how light it is while still powerful. The only update I would like to see is better tires! The hard tires gave me serious back aches since NYC streets are not perfectly paved.
Response from Unagi ScootersNov 20, 2024
Thank you for sharing your love for the scooter! We’re glad to hear you’re enjoying its lightweight design and power—it’s feedback like this that motivates us to keep innovating.
We completely understand your point about the tires and the challenges of riding on NYC’s rugged streets. Your suggestion for better tires is valuable, and we’ll make sure to share it with our product development team as we continue to improve our scooters.
JL
John L.
Disappointed 😞
When I order the scooter it said ships in 4 business days. It took 2 weeks to get to me and I had to take work off in order to sign for it. I purchased the all access rental thinking I was getting a new scooter. But when it came the box was cut open and looked horrible. Scratches on the scooter already and on the screen. I also purchased this scooter because it said it went 20mph. Apparently there is a problem with it and it won't unlock max speed. I now have to wait for a new software update to fix that. Only good thing I can say about it is that it gets me the mile and a half to work. Slowly. But I get there.
Response from Unagi ScootersNov 20, 2024
Thank you for sharing your experience, and we’re truly sorry to hear about the issues you’ve encountered. This is not the level of service or quality we aim to provide, and we completely understand your frustration.
Regarding the shipping delay and packaging condition, we sincerely apologize for the inconvenience and disappointment. We’ll review what happened with your order to ensure this doesn’t happen again.
As for the scratches and the max-speed issue, refurbished scooters should meet our quality standards, and we understand how disappointing it is not to access the full performance. Please know that our team is working very hard to resolve the max-speed issue with a software update, and we’ll notify you as soon as it’s available.
MD
Megan D.
false advertising and fraudulent business practices
I have been an unagi customer since 2019 and had 3 scooters with them. my last refurbished one was starting to die, and they said they don't take back scooters anymore so I opted to rent the new voyager. I just got it in the mail last week and it's dirty, has scratches on it, and is in a mismarked box. they said the warehouses reuse boxes, so it's probably the right scooter in the wrong box. then I take it out and see more scratches and asked about it, and they told me I ordered a refurbished Voyager. I said that's not possible, there is no advertising on the website for refurbished Voyagers, just refurbished Model Ones, and I didn't order that. nothing on my receipt said anything except Voyager. so they sent me a refurbished Voyager, advertised with the specs of a new Voyager, which I know will be wrong because they advertise refurbished scooters as having slightly less range (which is true), and told me they weren't going to do anything about it. I specifically ordered a new scooter because I wanted more range. i'm still arguing with them about this, how it's literally false advertising to not disclose this but to also sell used products as new and at the same price as a new product. I'm so incredibly disappointed. they said they've been out of stock of new Voyagers for several weeks, which is fine, but don't send me a used one, when I didn't order it. it is illegal in the state of California, where they operate, to advertise false information about products and that is exactly what they are doing.
Response from Unagi ScootersNov 20, 2024
We sincerely apologize for the experience you've had with your recent Voyager scooter order. It's unacceptable to receive a product that doesn't meet your expectations, especially given your loyalty since 2019.
You’re correct that all products should be accurately advertised, and refurbished items should always be clearly disclosed. We’ve shared your information with our support team internally, and they are actively looking into this issue to understand what went wrong.
We truly value your feedback and are committed to addressing this matter promptly. Thank you for bringing it to our attention, and we appreciate your patience while we work to make this right.
CH
Curtis H.
Can not unlock 20 mph mode
Can not unlock 20 mph mode. That was the entire reason for ordering. I've tried it without exaggeration over 100 times with nothing to show for it. 1/5 stars scooter like a polished turd. It looks nice but it's still shit
Response from Unagi ScootersNov 18, 2024
We’re sorry to hear about your frustration with unlocking the 20 mph mode. Here’s a quick guide to ensure it’s done correctly:
1. Make sure your scooter is powered on.
2. Press and hold both the brake and throttle simultaneously.
3. While holding, press the power button 10 times quickly.
4. A beep should confirm the mode has been activated.
If you’ve tried this process and it still doesn’t work, there may be an issue we need to address. Please message us via our chatbot on the website so our team can escalate this and assist you further. We’re here to make sure you get the experience you signed up for!
JD
James D.
Scoot scoot
It gets me to work. I'm thankful for their services.
