Ultra SabersReviews of ultrasabers.com

Read these reviews the sabers are trash

This is one of the most unprofessional companies I've ever dealt with. My wife order me a chosen one saber on November 20th 2020 as a Christmas present for me. Here we are today 4/4/2021 and still no product. My wife wants to cancel the order but they are telling her there is a 20% cancelation fee. So that want 20% of my wife's 400.00 for doing absolutely nothing. Stay away from these thieves. They are truly scum of the scum.

We ordered an ultrasaber on December 12th 2020. It was supposed to be a Christmas gift. FedEx sent an email saying it had arrived but it had not arrived. It was nowhere to be found. We contacted ultrasaber who told us to wait while they reached out to FedEx and it may take about a month for us to either be refunded or for the sabre to be replaced. We tried repeatedly to get an answer as to when it will either be replaced or refunded. It is now April and ultrasaber does not answer their phone or their emails! $87 is a lot for a kid to save up for a gift.

This was supposed to he a surprise for my husband for Christmas..the Darth Vader sabor, hes been asking for years. So because of Covid they apparently couldn't get a piece to make it. They pushed my order off, 5 times..8-10 weeks at a time . I was patient to wait, but this is beyond ridiculous. They offered other sabors, but I wanted that one. So I asked for a refund, they had the nerve to say they would be taking 20%, come on people, is this fair?!! They NEVER answer the calls, the emails were scarce. I would LOVE to have a owner contact me. This company to me is a Scam. Awful service and communication If you read this think twice about ordering,, they will take your money and not supply the product. This is an actual customer, well not anymore and I will be telling everyone NOT to bother. Contact me.Ultrasabers..contact me People read and use these reviews, and from the other reviews, you can't afford another bad one..

Where to even begin. I purchased a saber for my son for a late Christmas present. After playing with it for close to 40 minutes, we noticed it started to turn red (the saber color is sentinel yellow) then no more than 2 minutes later it would be completely red. After changing the batteries, they would go back to the sentinel yellow only to once again change back to red 15-20 minutes later. Each time turning red at a faster rate. I contacted customer service on December 28th about my problem which is the same day it arrived. I first received a response from a customer service rep named Matthew. He responded at first simply stating that maybe the batteries weren’t put in correctly or maybe we weren’t using the right batteries. My husband is an electrical engineer, I'm pretty sure he knows how to put batteries in a battery pack. After about 3 emails of him stating that he stopped responding. I emailed him a week later and still no response. I figured they may be recovering from all the Christmas purchases so I gave it one more week.Then I messaged them on facebook stating my problem and received a response from someone named Will that I would be contacted by customer service on January 21st. I received nothing, no emails, no more messages. So 5 days later I messaged again and this went back and forth a decent amount of times before I got an email on February 1st. This time someone named Nichole sent me one email telling me I need to make sure i’m using the right batteries. I responded stating we knew which kind to use and not to my surprise they never responded again. I gave it another two weeks till I became extremely annoyed. So I messaged Will on facebook and again he assured me to let him know the name of the customer service reps and they will get back to me. That was on February 27th. I let him know and 3 days later he messages me saying they will get back to me. Now here we are 5 days later and still nothing. This is a terrible company and I should have listened to others when they told me to stay away. All I wanted was a partial refund to make up for the fact that the item isn’t working as intended and it’s now March and I’m exactly in the same place I started. I’ve been trying since DECEMBER and it’s now MARCH. There is even a FB group filled with people who have had bad experiences with Ultra Sabers. Really stay away. I would consider Electrum Sabercrafts or Saberforge as a lot of friends I have gone to Comic Con with have had nothing but good things to say.

You should read about working conditions at this ‘company’ before deciding whether to support them with your business at indeed.com.

Going down hill fast. We’ve ordered twice before and are happy with them, but the order placed October 2020 is still not delivered after 5 months. They advertise 3-4 weeks, we’ve received our third email today saying it’ll be another 6-8 weeks. 20% fee to cancel but sever bait and switch alternatives. So disappointing.

Absolutely awful company. My son ordered a saber from them with Christmas money. They said it was going to be a delay, they didn't have the saber he wanted. They said it would be shipped in three to four weeks. It's been ten weeks now, with no word from them again. My son wanted his money back so he could put it toward a new cell phone. They said they'd cancel the order for a 20% fee. FOR WHAT!? YOU DON'T HAVE THE SABER. I get that they're made to order, so canceling a product being made would cost them money. THERE IS NO PRODUCT, That's why we want our money back. Do yourself a favor, this company has bad reviews EVERYWHERE but their own site. DO NOT BUY FROM THEM.