Ultra SabersReviews of ultrasabers.com

Ordered a lightsaber, waited months before I opted for a refund and took my business elsewhere. They might make good, cheap sabers, but they might take forever to complete

I have had nothing but good experiences with Ultrasabers customer service as well as their products. I have bought 12 lightsabers from them over the past 5 years and never an issue with any of them. I was contacted by their customer service, through email, 2 days after my recent order of 3 sabers placed on March 28th, 2021. They let me know that one of the hilts I ordered would be the full 3-4 week lead time that they currently advertise, due to it being temporarily out of stock but that their machine shop is working on getting them fabricated as quick as they can. I was good with that. After waiting 3 weeks, they contacted me again and stated it would be another 3-4 weeks for this hilt and then offered some alternatives that would get my order shipped out in 2 days. I wasn't into any of the alternate options so I decided to wait longer. After waiting an additional 4 weeks, I was contacted again and told it would now be 8-10 weeks for the hilt with many apologies for the delay on this particular hilt and I was given some new alternative hilt options which included 2 hilts that have been on my wish list. I decided that I was done waiting and went with one of the alternatives that have been on my wish list. Customer service made the change in less than an hour and I received my full order 3 days later as well as a refund for the difference in cost being that the original hilt I had ordered was a little more expensive than the one I switched it to. In addition, 2 of the sabers I ordered were upgraded to A/V switches at no additional cost. That is good customer service in my book. Great communication as I have always experienced with Ultrasabers. The only reason I didn't give them 5 stars is I feel they should list all the sabers (not just some of them) that are currently out of stock on their website so that their customers are aware of this prior to making their purchase. It is a little shady not to do this.

Honestly I was insanely worried because of a lot of reviews, and the Instagram page about them. But after I placed my order they sent me an email a day later I didn’t see it because gmail put it in my spam, and they pointed it out after a short chat with customer service, I replied to the email and they offered me some other options for the saber and within a couple of hours after that the order was shipped and at my house the next day right after I got home from work

Ordered on Jan 6th 2021. Was told it was a 4-6 week wait which I was okay with. Received an email in March saying there was a 4-6 week delay because of delays due to the pandemic. Moronically I doubled down and added a sound bar to my order (they were very helpful walking me through this process) because my nephews had sound which I liked when I saw it. May 4th (May the 4th be with you) I received an email saying it will be another 5-7 week delay because of issues caused by the pandemic. Meanwhile the hilt is still listed as available on their website so they are still accepting money for something which they admittedly have no idea when they can ship it.

I ordered a light saber from this website called ultrasabers.com for $230 and it was said to arrive in 3-6 days. On the sixth day I was waiting and it still didn’t arrive...I was a little annoyed so I waited a little bit longer, and after a little while I sent an email to them asking what was happening and if it even left the factory at all. It turns out they changed the date and said that it was supposed to arrive a week from when I sent the e-mail to them. It arrived in 6 days instead of 7 but it’s not like that’s a problem, and when I looked at it, it looked amazing...polished well, the blade glows perfectly, I enjoyed it for 2 - 3 days. After that, I noticed that the blade was turning into a hot pink, and then slowly shifted to red. I was confused because I got my light saber in purple and I didn’t know why the colors were changing so I looked it up and it turns out that it meant that it had a low battery so I switched batteries and it was purple again but after 2-3 hours or a day and a half, It would turn pink again, I looked inside the light saber to see what was wrong and it turns out all that was in the light saber that I got was nothing but just an LED panel and a battery pack, when I looked and saw this I had just realized that I had just spent $230 on a piece of metal, LED lights and 3 batteries with a ripped open cord with wiring glue. I looked at other reviews online and it turns out that they had the same problem as well. My conclusion? Ultra sabers is nothing but a Chinese sweat shop in Texas, if I had the abilitie to, I would sue them for lying to me and giving false advertising on the stand that came with it. another fact is that I got the cheapest option possible which was $230 when companies like saber forge would sell light sabers for $75.

I looked at much of these reviews with worry as to my order and I have to say something must have changed in terms of management. My saber was fabricated and shipped within a day due to availability of certain parts and I received in 4 business day from order a big surprise vs waiting a month. Ruby was helpful and knowledgeable about questions I had. They have also added a chat feature which has proven to be helpful vs just emails. So far I’m impressed based on the things I’ve heard and would buy from again.

Can we rate them minus 100 horrible excuse every time. Using the pandemic as an excuse. Don’t buy it making crap up time to report them

I paid $240 for a lightsaber. It said that it is protective and hard to break. IT BROKE ON THE FIRST DAY