Ulta BeautyReviews of ulta.com

I scheduled a MAC makeup appointment for today at Ulta Beauty in Lacey, WA after an employee suggested it while I was shopping. Unfortunately, the experience was a complete waste of my time!!! I spent a significant part of my day driving to the store, but when the appointment began, the makeup artist seemed unsure of what to do. She repeatedly asked other employees for help, yet no one was willing to assist her. The makeup looked terrible—especially the eyeliner—and only one employee eventually helped remove the worst part of it. What disappointed me most was the overall attitude. I felt as though they were doing me a favor rather than providing a professional service. No one explained the MAC products being used, recommended anything suitable for me, or even offered to help me purchase products afterward. There was no consultation, product education, or meaningful customer service. I truly do not understand the purpose of inviting customers for makeup appointments if the staff are not properly trained or prepared to make the experience helpful and enjoyable. I left feeling embarrassed, disappointed, and frustrated that I had wasted so much of my day. Based on my experience, I cannot recommend booking a MAC makeup appointment at the Lacey Ulta location. While I was shopping there, the employees began doing makeup on one another and laughing very loudly. It felt more like they were socializing among themselves than working in a professional beauty store or paying attention to their customers! Terrible experience!

I was very excited to try two products for a great price (50% off sale) as I had only heard great things. Unfortunately, Ulta sent the products to an address that I haven’t lived at for over 15 years. They wont refund me or send the product to my actual address in Massachusetts. Ulta has the worst customer service and terrible policies. They lost a customer.

I ordered 2 eyeliner pencils, 2 eyebrow pencils, and hair detangler. When I received my package 1 eyeliner was unsealed, had the cap off and used down to sharpening level. One eyebrow pencil was also unsealed and had the eyeliner cap on it. I took it to the Ulta store and they refunded my money on the 2 pieces but I will never order from them again.

I always go to the Ulta at Claire Lane on San Jose blvd because the people there are so KIND and helpful. I believe the manager's name is Danny and he just has the best attitude and energy! He's always engaged with his staff AND his customers, and you just feel good being there. His staff follows that same philosophy of extremely good customer care. I think I'm a Diamond member because they are so easy to work with...I JUST LOVE THAT STORE!!!

Store 1245 is the most disgusting Ulta I have ever been to. I used to live in a trap house and I would rather be in there than in the Ulta. All of the products were laid down on the shelf. Nothing was standing up. The floors were disgusting. All of the counters were unorganized.

Very poor customer service. They repeat themselves and say thanks for being understanding when I was not understanding. It was a simple fix for Ulta to keep a loyal customer but they wouldn't budge to help me with an error that's on their system, no fault of mine. completely inflexible.

⭐ 1 Star I am extremely disappointed with how Ulta handled my $144 order. I accidentally entered the wrong ZIP code when placing my order. I acknowledge that mistake. However, the **city and state on my shipping address were correct: Philadelphia, Pennsylvania**. Despite this, the carrier delivered my package to **Montgomeryville, Pennsylvania — a completely different city**. My concern is not simply that the ZIP code was incorrect. My concern is that the package was delivered to an entirely different city than the city listed on my order. If the address was considered undeliverable because of the incorrect ZIP code, the package should have been returned to Ulta rather than delivered somewhere else. There is also no proof that the package was ever taken to the actual shipping address listed on my order. I provided documentation showing that it was delivered in Montgomeryville, PA, while my order clearly stated Philadelphia, PA. This was a **$144 purchase that I bought as a gift for my son**, and now I have to tell him that he isn't getting the gift because of how this delivery was handled. What makes this even more frustrating is that Ulta has refused to refund or reship the order, choosing to place the entire responsibility on me because of the ZIP code error. I understand making a mistake with a ZIP code, but I do not believe that justifies a carrier delivering a package to a completely different city. I expected better customer service from Ulta and a reasonable effort to resolve the situation. Unfortunately, after this experience, I will be contacting the **Better Business Bureau** and sharing my experience with others. Customers should know how their delivery issues may be handled when something goes wrong. Very disappointed with both the delivery outcome and Ulta's response.

I went to Ulta Beauty in Pensacola for root touch-up. I won't mention the hairdresser's name so as to force their management to look into the incident. About four months ago, I had gone to the same hairdresser for roots and I paid $68 including tip. I should add that I am South African 🇿🇦 and spend lengthy periods of time working outside the US. This time, I was told the total was $121, and I paid $20 tip for the hairdresser and $10 for the helper who washed my hair, totalling $151. Whilst paying, I was highly suspicious about the charge of $121, but paid it to give me time to check what I had paid for the same service by the same hairdresser. The following day, I went to Ulta Beauty to address the overcharge with her. When asked why I had been charged more than double from the previous time, she told me she needed to check the computer to see what had happened. She then showed a price list with the three levels of hairdressers, where she falls under "ELITE" because she's been a hairdresser for 30 years. This "ELITE" status is Ulta's marketing doing. The price for roots with an "ELITE" hairdresser is $87 (ROOTS ONLY). I asked to be explained where the $121 came from. She went back to the computer and told me that she had used the flat iron. I was absolutely livid. For starters, she never mentioned that she'd charge $34 to use the flat iron, which I would have declined. $34?????Secondly, she hardly used the flat iron and my hair hardly looked any different from the brush blow-dry. Thirdly, who in the world would have the audacity to charge $34 to use the flat iron on short hair? Outrageous tactics and daylight robbery. She was quick to tell me that she would give me the credit because she had failed to tell me. I did get the credit, but unfortunately it left me with a very bad experience with Ulta Beauty, and I will absolutely not support them EVER again. To have the audacity to charge $34 to use the flat iron is unheard of anywhere. In any event, hairdressers worldwide don't use flat irons. Only in the US, flat irons are popular. I guess the hairdresser standards can't possibly compare to the artists found in many countries, thus needing the use of flat irons in the US. Europe, Turkiye, Middle East, South Africa, Singapore, Hong Kong, Japan, Australia have SUPERB hairdressers. Ulta Beauty is an extension of the crooked ways of doing business in the US, where exploitation is the order of the day. I, for one, won't fall prey to your business malpractice conduct. You're an appalling company and it's no wonder you have been losing money over the years.