Ulta BeautyReviews of ulta.com

Customer service is a joke. If you have any issues even if you contact them 5 minutes after placing an order they tell you there's nothing they can do other than refund you-- which is fine unless you got the item on sale and cannot re-buy it at the same price. They send LONG daunting emails that appear to be copied and pasted or generated via AI "educating you". Thanks but no thanks-- I need help with a problem not to read a novel on Ultas shipping/customer service practices. Every other company i have ever had an issue with has gone above and beyond to make things right, make things clear, and leave a good taste in the mouth of the customer. This process was exhausting and left me feeling like even a sale wasn't worth dealing with these people or these AI...whatever they are using. Everything seemed very impersonal and the emails repeated alot of paragraphs of text. 0 stars and would not recommend anymore after being a loyal ULTA customer for years. Customer service didn't use to suck as much as it does now. Sephora has the same sales and better customer service. They have no problem helping and doing everything they can to help get your order corrected or dealt with. I guess that will be where I go from now on. Super disappointed with this experience.

The customer service at Ulta is absolutely horrible. I had an order that said it was delivered twice to my locked mailbox, but I never received it. I have reached out to customer service about 10 times now asking for the products to be reshipped and I have been given the run around. First I was told someone would contact me, that never happened. Then I was put on hold for almost an hour when I called back. Then I was told it would be changed to a pick up order and that never happened. Then I called again was told someone would contact me, no one did, I was actually told that twice. I finally emailed them and no one has gotten back to me. I paid for a package I never received and no one is helping me get my money or this package back. Ulta should be ashamed of themselves.

Love their products, but Customer Service is the worst I have ever experienced. I tried placing an order during a 1-day 50% sale. I had an issue placing the order online, so they escalated it to tech support and told me I would hear back once it was fixed. 4 days later...crickets. I called and was told it had been escalated again, then I was disconnected. When I called back, I was told it was fixed and given instructions to place the order again, after which I would be given the discount back on my CC. After placing the order, I was told that the refund wouldn't be processed until the item was delivered. Maybe I would've heard that part had I understood what the rep was saying, but between the bad connection, the accent, and the speed at which she spoke, I missed a lot. If I was a big company like Ulta, I would be ashamed of the support I was offering to my customers.

I had a wonderful experience at the Ulta Beauty located at 10359 W Grand Pkwy, Richmond, TX 77407! My sister and I don’t wear much makeup, so we don’t know a lot about beauty products. Liz was very professional and kindly helped us find someone who could assist us. Sehar was absolutely amazing! She was so patient and took the time to understand our needs. She recommended products that were best suited for our ages, explained why they were a good choice, and even let us try them. She also gave us helpful tips on how to use each product to our advantage. My sister and I were very happy with the service and left feeling confident and excited about our purchases. We bought a contour stick, lip & cheek color, eyelashes, and more. Thank you, Liz and Sehar, for making our experience so enjoyable and special! ❤️

This is highly disappointing. And Iam sure that I won’t buy from Ulta again ever!! 285 dollars is not simple to ignore!! When I as a customer buying expensive things from your store I would expect some minimum care from your delivery policies!! It’s not something I left it for days outside and then I realized that the box is open before and item is missing. My roommate opened the door and taken the box from floor (door step ) within an hour of delivery!! Seriously!!! Clearly the “better trucks” delivery person stole medicube pro booster x2 , becoz only my apartment is there on first floor and nobody can even see that there is an item delivered at the doorstep and nobody can come to upstairs with a knife to open a box and steal the item with in an hour!! If someone is to steal — they just steal the whole box ! I am 99% sure that the delivery person has stolen 285 dollars worth item!! And ulta does not do anything , or investigate their delivery partners about this!! Which is so ridiculous and unfair and unacceptable Lesson learned never buy from Ulta -- they don't care about customers or their experiences!! And highly unreliable and disgusting delivery partners ! Overall completely unreliable store!!

If I could put zero stars for Ulta Customer Service I would they are terrible with people, do not want to help you or follow up with you the return process is a nightmare even if you receive a damaged item nothing to do with Sephora and the customer service don’t give a crap about you they just want your money scammers

Very disappointed in Ulta salon. Asked for peekaboo highlights, as light and cool as possible. Got medium orange highlights. Stylist was Ashley at the Grove Ulta in Wesley Chapel, Fl.

Keen diz was so helpful and friendly. Great experience