Ulta BeautyReviews of ulta.com

Went to the Ulta in Lufkin TX. Absolutely beautiful experience thanks to Nia! She was a huge help. Thank you so much for your help today. I am so thankful!

DO NOT ORDER FROM ULTA ONLINE! Both of my packages were stolen and ulta refuses to give me a refund which is unfair because I can not do anything about stolen packages. If you order anything from ulta just have it delievered to the store vs delievery to home. Ulta is worth billions of dollars and wont even refund stolen items

I ordered a few things online $71.00 Worth after about 3 days I checked the tracking it stated it was on its way , a few days after I checked the tracking & shipping company stated undeliverable verify add. Mind you I have lived at that address for the last 7 years. Well this went on for about a week that I verified it 3x so I contacted the so called CS. & Through all of this I kept getting emails " Your package is on its way I received 3 different emails and 3 different employees that this person will be assisting me like I was getting vip treatment lol the 2nd one asked me to verify my phone, I stated oh with your incompetent shipping company that for sure is going to get it to me my phone number lol so I humored them and I verified my phone number again. In the meantime I keep getting emails each day my package is on the way. Finally going into 2 weeks now I told them either overnight it to me or refund me I'm tired of doing this with incompetent people so I got a refund. I don't know how they stay in business at first I thought well maybe it was just me but then looking online all the complaints for the same thing I don't get it I read a. Response saying the warehouse is backed up a few days but that's not my problem I'm in Las Vegas my God I don't think it takes that long needless to say it's not cost efficient because you would think they would want to please their customers there's too much competition out there never again with them

I will genuinely never shop at Ulta again after this experience. My package got delivered to the wrong house (I had the correct address listed but it got delivered to a different house), after calling them 5 different times over the span of a month, sending them pictures of what my house looks like with the correct address on the mailbox (the delivery photo was clearly not the correct house), they continued to say that the package was delivered and the proof was the delivery photo. I'm not sure how many times I need to say the delivery photo CLEARLY doesn't match my house for these incompetent people to understand. The simple resolution could've been to resend the $40 package, but instead they lost a customer for life. Will not deal with the incompetence ever again. Sephora is far better anyways.

0/10 I would never recommend!! I had a very disappointing experience at the salon and with the General Manager, Marissa at this Ulta location. I received a salon color service that did not resemble the multiple reference photos I showed during my consultation. I expressed my dissatisfaction immediately after the service non confrontational. Marissa got involved and never asked to see the reference photos I had shown my stylist or ask me any questions. Instead, she immediately placed the blame on me, told me I should have stopped the stylist during the service, and that I "lacked accountability." Because it’s my fault not the stylist although blaming wasn’t the issue, she said I was a liar and that I should've explain better that I color my hair at the beginning of the year and that’s why it didn’t take and so much more!! Although I had specifically asked before the service whether my desired color could be achieved before starting and was assured that it could. The conversation unfortunately became heated and we had a full blown shouting match in the ulta salon area. I came to management looking for a reasonable resolution not an argument. What was especially upsetting was feeling judged she said things like, "What do you want? You want it to be free? Is that what you're getting at?" I had not gone in demanding a free hairstyle. In fact, another manager had already discussed a possible resolution with me before it was later withdrawn by Marissa. I have compassion for my stylist, it was never a right or wrong thing for me I just wanted correction, fairness and ultimately RESPECT. I literally been having a rough time I just wanted to make myself feel better by coloring my hair. My issue with this review is specifically how management handled me, I’m in disbelief. A GM should be able to hear both sides, look at what the customer actually requested, and attempt to de-escalate the situation before assigning blame. I left feeling more upset by the way I was treated by Marissa than what I was about my hair. Today was literally a horrible day and I haven’t felt okay since leaving ulta.

Very disappointed with Ulta’s customer service. I placed two separate orders, and somehow both of them were lost and never delivered. I contacted customer service expecting Ulta to make this right by simply reshipping the items I already paid for, but they refused to do so. It’s extremely frustrating to have two orders go missing and then feel like the company isn’t willing to take responsibility or provide a reasonable solution. I expected much better service from a company like Ulta, especially as a loyal customer. This entire experience has been stressful, inconvenient, and disappointing. I will definitely think twice before ordering from Ulta again.

I have been dealing with UlTA’s supervisors that promise to return calls and never do for several weeks now in reference to missing packages that were delivered inaccurately by OnTrac. ULTA’s position is that as long as OnTrac delivered and left the packages in an unsecure area and not delivered as instructed to, then is the customers responsibility. Carriers are not supposed to leave packages in an unsecure area in apartment complexes and apartment buildings, but OnTrac doesn’t think that the rule applies to them. I am a long time platinum customer of ULTA’s but I am severing all relationships with this company after the experiences I have had over the inferior way that several packages have been carelessly delivered by this inferior carrier, OnTrac. They are the cheapest carrier for one reason, because they provide inferior delivery services! Beware of shipping online at ULTA!

I placed an order and the items were cheaper at Amazon. But both items at Ulta stated when added to my cart they included a free gift. One a loose powder and the other a serum. Nothing about you need to add the ite.s to your cart or do anything special. I did not get my free items. I text in they said they would ship the free items, follow this link for tracking. Then wrote me after stating I did not add them to my cart. Why would I think I needed add them to cart if it did not specify thst step? I have never hsd to do that the past 10 years on free offers. When you add them to cart, you get charged for them. That is advertisement fraud. Bye Ulta.