Ulta BeautyReviews of ulta.com

Worst customer service ever. Being in the retail women’s fashion industry for over 20 years in upper mgmt. I KNOW there are ways to help a customer ‘outside’ of regular rules. I had an online order I forgot about. I got an email today that it will cancel at 8pm. I’m soooo sick today. I called. They said I could have someone else pick up but I would have to add that person on the website. Tried for 20 minutes to update my password. Didn’t work. Called store back … can you please just add this person as a pick up …OR hold my order for 1-2 days. Nope… sorry. SERIOUSLY!! The worst customer service on the planet.

Completely clueless. No idea what is going on from the Philippines.

Literal worst customer service ever. They are so rude and unhelpful. Literally buy your make up anywhere else.

³Package never received. Just realozed I have trow 25 bucks. They offer me 10/20% back. I mean if u want to trow your money away, u r on the right place damn it. Did not check the review before unfortunately. Embarassing. No info provided about the "delivery", which I think you pay for it but it doesnt exixt. You ll pay your 10/20% back with that delivery expense.

Place the order and paid, didn't get any email with confirmation but money was took from my bank card, reach with customer servise but they said they can not give my back my money because I don't have corfirmation code start with letter M and some numbers. I gave them all other info with screenshoots of confirmation that I paid but didn't get money back. BE CAREFULL , NO ITEM AND NO MONEY BACK

Website sometimes slow and incorrect orders during major promotions.

I'm going to give my humble opinion second time I try to go to this store the door was open and he came in I remember that I must make a call and I go back outside the employee sees me and closes the door in my face I give her a sign I wasn't understanding anything she comes back and I ask her they are not open I ask her are they open? He tells me 10 and closes the door in my face again what a lack of empathy they have they already take away your desire to buy in River drive store 204 in the Shoping of the 1400 north river Dr what bad manners there is nowadays

Wish I could give it zero stars. I ordered my daughter a perfume that never arrived. I had countless call and emails with no resolution. They are thieves and I would not recommend. I’m going to review them on every site so that no one experiences this. They ruined my babies birthday and had me anxious to find a gift last minute. This business is not honorable.