Ulta BeautyReviews of ulta.com

I ordered from Ulta online. It said my order would "arrive in 3-6 days." I checked on the order after 6 days and they told me it had been shipped but the system takes a little time to update. I watch the tracking and it still says waiting for package from carrier. I call at day 10 and one person said they would reship it. We got disconnected. I call back the next CS replacement tells me I have to wait until 8 business days. I ask to speak to a supervisor. He tell me the same song and dance. I told him I want to cancel the order and be refunded. He says I still have to wait 8 business days which is tomorrow. He continues to tell me that it may be delivered tomorrow. I say that he and I both know that is not possible when the package has never been picked up by the carrier to go to USPS. He says he knows but I have to wait until tomorrow for a refund. DO NOT ORDER FROM THESE INCOMPETENT IDIOTS. They will hang up on you, when I was being very nice. Different people give you different information. They lie and cheat you. Now supposedly I will get an email confirming my refund that I can expect in 3-5 business days. 3 weeks from the time of my order that was to arrive in 3-6 days. (Not business days)

Got charged for an order that never went through last week. I contact d customer service as my points also got taken. They said the reversal would take 24/48 hours. It's been 8 day and Christmas is 3 days away. I need my money back. Worst payment portal ever. DO NOT PURCHASE ONLINE. I went down a rabbit hole and they are known for this. I wish I would have known. Take your business to Sephora

Ulta Beauty is my go to for all of my make up needs. When I need make-up, Ulta is the first place that I look. They have great prices and great sales prices! When I go into my local store, the customer service provided is always helpful and attentive. Their shipping is ok. Sometimes fast, sometimes ok. But never slow...

The girl in the checkout treated my granddaughter terribly. My granddaughter did not know how to swipe the gift cards, and asked how, and the girl scoffed and did not help. She made her scratch the pin off and ruin her nails, and laughed when she got confused. Honestly, the rudest woman I’ve ever met. Terrible service

Initial service from cashier, Nancy, made my experience feel horrible. The store I'm referring to is in Harlingen, TX. She truly was horrible! I needed to return an item and with Nancy's rude behavior and demeanor, it was very unsettling. While searching for other gift ideasp, Jorge, sales associate, was absolutely wonderful. He was so pleasant and friendly, he helped turn my horrible experience around. Thank-you Jorge! Ulta should be a fun and joyful experience, but personnel like Nancy, completely destroy the experience. That young lady needs to be rerained on customer service and how to properly interact with customers. I will definitely not be returning to this Ulta store.

We celebrated Christmas early this year since my kids could only be home for thanksgiving. My daughter purchased me a perfume from Ulta.com on October 16 on line and received the package on October 21. I was given the gift on November 29. I went on December 19 to exchange it- not wanting money back just a different perfume and apparently I was 63 days past the order date and 58 days past the delivery date. Their return time frame is 60 days. However if you buy it in November then I’d have an extra month to return it. They literally have no flexibility at all. Hope do they determine that it’s in to shop for Christmas gifts in November but nope not in October! Why is a return policy from the order date and not delivery date. If that package took a week to arrive then the consumer only has 53 days instead of 60 to exchange or return. They were rude and not helpful at all. This is a horrible return policy not being flexible with delivery information that is tracked and documented. I will never ship at ulta again, especially since they resell returned and used products. Who knows what those products could be contaminated with! Gross!!

Ordered product, shipped, then I received an email from someone who received my package delivered by UPS. Now I realize UPS messed up the delivery, but when I called Ulta to complain they told me that even with my photograph that I will not receive the package I needed to call back in 3 days because their policy states they can't give refunds before the 8 day mark. My since I had used my Ulta rewards to purchase this product they would not give me a refund of cash but I no longer whole wanted to purchase from Ulta after all of the fiasco that I had gone through with customer service. The agent said that she would contact who she needed to to get my rewards turned into cash and that I would get an email back soon. After waiting 8 days I called back again and was told that it was denied. But of course no one thought to reach out to me so I never received any kind of refund. They have the I worst customer service ever and I will never spend money there again.

I purchased $110.00 Lancôme Génifique night cream no free gift whatsoever but there perfumes purchased comes with free gift and then they don’t carry the Lancôme Génifique night cream in small are medium only large the only reason I purchased it because it’s really good on my skin