Ulta BeautyReviews of ulta.com

Unprofessional hiring process. I was hired, onboarded, and scheduled, then let go after three days with no clear explanation. Training was disorganized, communication was inconsistent, and expectations were unclear. This location needs better management practices and basic respect for employees’ time. Not recommended if you’re looking for stability or professionalism.

Everyone should be aware that if you order online and redeem your reward points, you will LOSE them if you return OR exchange that item in stores. I confirmed this with Ulta's Supervisor at Corporate. I feel that is completely unethical. They can easily have a system in place to credit those points BACK to your account. They save when YOU go to the store. The policy is so very wrong.

Product was incorrect in the box, so I contacted customer service. They ran around with canned responses about valuing my time, know I expect a resolution and all the other useless platitudes, asked me the same questions 3 times, took 10-15 mins between responses only to say we know you want a response but take it back to the store. Waste of time all around

My order was cancelled without a reason provided and was not refunded the cost of postage so $10. Will not buy from them again and would warn anyone from purchasing from this site

I am completely done shopping at Ulta and rate them a zero. They pitch great coupons when you go to use them. It’s a different story. They use the word prestige on their coupons, but don’t tell you exactly what it is and what is allowed. During their Jumbo sale they offer a $10 off coupon with the purchase of $50. You have to purchase it online and then pick it up in the store, I order online for convenience, so it can be shipped directly to my home, but oh no, not with Ulta if you want a discountn Their prices weren’t as great as they thought the price for Redken liters was $37.99 same as Amazon. Also, JCPenney offered it for $34.19 plus I could use a coupon on it of course, I ordered from JCPenney’s. Goodbye Ulta YOU HAVE GOTTEN WAY TOO GREEDY.

I went into the Ulta Beauty on Sand Lake ready to purchase three different gifts for my sisters, fully intending to spend a good amount of money. Unfortunately, the experience made me walk out without buying anything. From the moment I walked in, I felt constantly followed and watched. I couldn't move through the store without another employee immediately approaching me. This wasn't helpful customer service -- it felt like being stalked, and it became extremely uncomfortable and annoying. Offering help is fine, but being on top of customers in such an excessive way is not. It completely took away from the shopping experience. Because of this, the store lost three guaranteed sales, and I chose to shop elsewhere. I won't be returning to this location unless there's better training on how to assist customers respectfully and without hovering.

I placed an order and forgot to add a coupon. The order was cancelled by Ulta so I could place it again with the coupon, but after the cancellation, my credit card (same I have used for years) would not go through. Added a new card (from a separate bank) and that one would not go through either. Per the system they were “unable to verify the cvv” Both my card issuers/ banks told me the issue was NOT on their end, it was Ulta blocking the transaction. I missed out on a sale, a coupon, and now 2 ongoing days of sales because I cancelled an order to add a coupon code. Never has this happen to me before with Ulta or any other websites. THIS IS INSANE!!!

From the moment I entered the store, I was greeted by a lovely young lady named Lynn-Vera. She guided me through the store, assisted me in locating two items, and completed the checkout process in less than 15 minutes. What a great experience! Kudos to Lynn-Vera!!