Ulta BeautyReviews of ulta.com

We we got up to the counter and I had two gift cards and was not helpful on trying to help us out on putting the pin in was picking at her nails and had no idea what she was doing. Terrible help. The self person name was.Ahnlys at the Brenham Ulta.

My 17 year-old daughter got her ears pierced in July for her birthday. They were uneven. She let one hole grow back so she could get them redone. She took her Christmas money today and told the girl exactly where she wanted the new piercing. The lady argued and said it needed to be lower. They are worse now than before! The manager gaslit her by lying and saying they weren't uneven. After asking for a refund, my child is now BANNED from ever purchasing anything there again. What a trash store. You get punished for wanting quality service? Go somewhere else, I beg you!

Online order made because store didn't have items in stock. Was told that there would be no problem getting items before Christmas. Order was broken up into 3 packages. 1 package arrived before Christmas. Another arrived after Christmas but had someone else's order in the box. When the company was notified of this they claimed that the customer was at fault even though they sent the items from another customer's order! Not that the wrong items were ordered but that the wrong items were sent. And this was the customer's fault!? They said they would not mail the correct order until the customer sent back the wrong order. Not only that but the 3rd package still has not arrived. Ulta *supposedly* sent a package next-day air via UPS except that all they did was make a mailing label and UPS has had to adjust their estimated delivery date because Ulta still has not given them the package. I'd say this is a fly-by-night company, but given their size I guess they are just trying to see how close to one they can come.

THE MANAGER HERE IN BRAUNFELS TX IS THE WORST ! She was too lazy to check the balance of my card when it’s possible she was claiming it isn’t AND on your call service it states if any issue go to your nearest ulta for assistance ! No assistance was done then proceeded to check my $$ as if it was fake ! Embarrassing !! I gave her another 100 after trying to call a manager ! Like all that nonsense when you should’ve just did your job! Ulta has went DWN completely!!

This has been a reoccurring issue with Ulta on these three holidays, Mother's Day, Valentines Day, and Christmas where you spend a certain amount on perfume and you are supposed to receive a gift like a plush rob or something to that effect. Everything time I've brought on these special days I have been told the same thing over and over again that we are out, if you are going to run specials with gifts how about order enough to carry you through the sale and if you have extra used them for the next holiday. I have been shopping with Ulta for many years and I really don't want to go elsewhere but I might have too. This has become unacceptable.

If I could give this company 0 stars I would. Today is Christmas Eve 2025 and the store in Clifton was taking online orders with same day delivery as an option. I utilized the same day delivery and my order was approved. A door dash driver was assigned to me with details through text showing me updates on the status of my order. First update showed items picked up from store.Thereafter updates showed a delivery time . Last minute the door dash driver cancelled my order with products in his possession. No updates of redelivery just a pending refund in my bank account. All I wanted was what I initially requested which was a delivery of products purchased. Why advertise same day delivery if you cannot comply with that. I contacted Ulta and DoorDash for redelivery and no resolution whatsoever. Very disappointed throughout the whole same-day delivery process and my Christmas was ruined over all this .

I had a very upsetting experience at the Ulta Beauty Porter Ranch store. I arrived a little late to my eyebrow appointment and was told there was a strict 10-minute grace period, which I respected. However, another client arrived 17 minutes late for her appointment and was still taken in, even though the staff told me she wasn’t there when I arrived. When I asked to speak with the manager to understand why the policy wasn’t applied fairly, the situation escalated in a way I never expected. The manager called me inappropriate names in front of my two young children and refused to provide contact information for the general manager. She also threatened to call the police if we didn’t leave, even though I remained calm and respectful. This happened in front of many people in the store and was extremely embarrassing. I’ve always been a loyal Ulta customer, but this experience made me feel disrespected, singled out, and treated unfairly. No customer — especially with children present — should be spoken to that way. I hope Ulta leadership takes this seriously and provides proper training so that no one else has to go through a similar experience. If I could give NO stars I would. I have never had such an awful way a business before!

if i could give zero stars i would, i paid for a digital gift card, got charged, and didn’t receive anything. no gift card or explanation. on the actual official website, this business is awful.