Ulta BeautyReviews of ulta.com

Ok so you have this 50% Beauty's biggest event - I wait till 3/26/20 when the Stilla Waterproof eyeliner is on sale and it's sold out or unavailable. What a scam!!!!

So after falsely advertising free shipling, I said screw it, and ordered my brow pencil anyway. Was supposed to be here on Monday. Now it's Thursday, package hasn't moved in 3 days. Ups starts inquiry. I call Ulta- on hold 1.5 hours before someone finally picks up. They try to tell me I have to wait for UPS to find it! I flip out- uhhh, no not happening! After another 25 mins on hold, they come back to say they will ship out another. That's why they get 2 stars. Because it took me 2 hours on hold to get my product that I paid for reshipped. No major retail operation should work like that! Save yourself the headache and buy thru Amazon. Super awful customer service! Beyond awful actually! Never again Ulta, never again!

Due to the stores closing, Ulta promised free shipping to all online orders over $15, which was also stated on the website. No matter what items I put in the cart, the free shipping would not apply. After a few days, Ulta updated the free shipping to orders over $35. They lied about free shipping on orders over $15 and then changed it back to $35.

WORST customer service ever!!! Never get a credit card from Ulta, they suck worse than the stores. They will screw you at every turn and treat you even worse. NEVER EVER GO!!!!!

Terrible customer service!!! I encountered an issue with my online order, did not hear back for almost a week, and when I finally did the only response I received was “we wish we could help but are unable to”.

I have always had the best customer service at our Greer SC store. Staff is always friendly and energetic. But after reading online yesterday how the store was going to close for a period of time due to the Coronavirus and how employees would continue to get paid I was brought to tears at the managements honorable decision to put their employees financial wellbeing as well as their health first and foremost. You hear all the praises folks in the medical fields receive, and justifiably so, but I think a kudos to companies like Ulta are even more well deserved. Thank you Ulta, you have me as a life time customer because of this.

Worst customer service. Basically they didn’t ship my item in time and possibly lost it. The person on the phone lied and said they have 10 business days to ship when the website clearly shows otherwise for estimated shipping time at checkout. This was a gift for my niece and now she won’t get it. Hung up on me when I asked them to get a supervisor to help.

Reading PA store has the rudest staff. I stood in line at the counter with a staff member (Dianna) who never looked up or said that she needed a minute until i asked her after 4 min if she could help me but was rude and and continued to try to find a product. She should have called for help or asked if I could wait Next thing she said was “what’s your number”. No I’m sorry for your wait. Sorry Ulta but I’m a Sephora client for life