Ulta BeautyReviews of ulta.com

Didnt have any major problems when i last ordered. The packaging wasnt the best and one item was missing but they fixed it pretty quickly and threw in some extra samples and coupons

I recently ordered one item online (dermablend foundation) due to the stores closing. I place my order last Wednesday and the tracking info said it will be here today 4/8/20. It never arrived. When I checked the tracking info it said insufficient address. So I looked at the address on my order. My apartment number was not on there. That was weird because I remember I could not move on to the next part unless my full address was there, when I place the order. My thinking is when they received my order and had my email and phone number no one contacted me to tell me I had an insufficient address but on the day my order was to arrive, all of a sudden I had a insufficient address.. Doesn't make sense. So I try to call customer service. The first time I was on hold for 45 minutes and the call just ended for no reason. The second time I called the same thing. So I am just going to dispute that charge get my money back and NEVER EVER order online with ulta again. I ended up ordering my foundation directly from dermablend and it cost me $70. I got next day delivery because I go back to work this Friday. Worst experience I have ever had.

Wow. No. Ulta has possibly one of the worst customer service representatives over the phone. They lost a package and they can’t even tell you what to do. They told me to call UPS when the package was actually delivered by USPS...She sounded like she hated her job and was not interested in helping to at least let me know how to proceed etc. I can’t believe she got paid to do absolutely nothing but to waste people’s time. Never again. Just go to sephora or any other store.

DO NOT GIVE THEM YOUR CREDIT CARD INFO. OR ORDER ONLINE. I would give negative stars if given the option. I recently placed an online order and immediately realized I needed to add an item. I called for hours just after placing the order and was on hold for over 2 hours. I was finally able to get thru via online chat, where I was told nothing could be added to the order (even though I had just placed it) and that I would need to place a 2nd order and pay shipping charges again. I asked for the order to be cancelled and the representative said she would request cancellation. I called again the next morning and was finally able to speak with an agent. She assured me the order had been cancelled. I received an email on Mar 30 with a status update about my “delayed order”, assuring me it would be shipping soon! I tried to call again and was unsuccessful so I responded to their email, explaining the order had been cancelled. No response until I received a 2nd email with shipping details and a tracking number. So, now I’ll have product I no longer need (ordered from another vendor) and will have to pay return shipping charges, etc. I’ve never left a negative review for any merchant but felt obligated to make others “aware” of Ulta’s nonexistent customer service. I tried calling again before leaving this review, and was on hold for almost 2 hours. The online chat was not available. I’ve been an Ulta customer for years and have always been pleased with their service in the retail store, however, I refuse to do business on any level with a merchant that apparently has zero business ethics and customer service. Ulta needs to take lessons from companies like Zappos, Amazon & Walmart if they want to offer online ordering.

I love Ulta. I purchased about $100 worth of products and so I was super psyched to receive my package only to find out that it was stolen from my porch. I immediately emailed both Ulta and USPS about the situation. USPS couldn’t help at all because the package was shown as delivered to my address so all I could do was file a police report (with no evidence or witnesses). Ulta customer service was very understanding and sent out a second order free of charge - I got real lucky with this one! Shipping was super fast and got here in less than 5 days (order was processed on the 29th and I received it on the 2 of April).

Ordered online due to store closings. Items I wanted on sale sold out. They will not honor it for another time. Also product said free gift with purchase only problem is it didnt qualify! That's right you can't take their web page at face value. You have to click on free gift and scroll down 3 paragraphs to find out you must spend $35 (my product was $33) It says free gift with purchase period!! Not free gift with purchase of$35 or more. They could have easily put that right underneath the "free gift" line. Called to send it back they will not send a shipping label . I must pay to return my items. Trued speaking with supervisor (Bianca) to explain my problem. I hate deceptive advertising!! I will be cancelling my cc and returning product when store opens.

I ordered a concealer and was robbed my package and was told i cannot recieve a refund nor a new package, this is horrible customer service and just a waste of money i will not spend again!

i love ulta ! they are amazing !