Ulta BeautyReviews of ulta.com

Excellent experience with the costumer service also I would like to acknowledge each of the employees of the store located in Masfield as they are very friendly and always willing to help.

Expensive, but at least you know you aren't getting knock-off products

Placed my order on 4/15 of Clinique foundation and Bare Minerals lipstick. This was a gift to myself for my birthday on 4/25. My order went through and was supposed to be here on 4/23. It didn't arrive that day and then said it would be the next day 4/24. Well, that turned into 4/25, then 4/26, and so on until finally it actually came on 4/28. When my nice bubble wrapped package got to me via USPS it was empty. EMPTY. I've tried to call their 1-800 number with 30-60 minute help times and got hung up on. Sent two 'Customer service' emails to them, via their website, which says you should hear from them in 24 hours. I sent an email on Tuesday and Wednesday and have yet to hear from them. I am so upset and disappointed. This is bad business practice.

I got my package today and I didn’t get glue with my lashes whenever I really needed it and my highlighter had busted open.

Complete fraud this place. I returned an item online and ordered it online. They say you can do this within 60 days. I did 2 days after I got the item. I sent it with the packing slip and returns sticker and it didn't come back to me so it's out there. I returned first class 1-3 day delivery. It has been over a month and they say if it has been 30 days they will refund you. They told me they can't refund me without the order in hand. I don't have the order, I can't reship it, I don't know where it is, and I didn't get my money back. They are holding my money and I have never heard of this. I didn't think Ulta was a bad company but now I see it is and I won't ever order from them again. I read other comment and on their twitter everyone's make up is coming in broke. Order from Ebay. Their stuff is new and you actually get your item safely. They should get in trouble. I ran out of ideas. I escalated my issue and all. I literally lost money and my items. Not my fault they are disorganized. Customer first I thought.

I bought two items (Mac eyeliner) on 04/04/20. I received updates showing the items were in transit & should arrive within a week. On 4/10/20 I received a notice stating that my items were delivered. They were not. My mailbox has a key which I am the only one that has access too. Thinking that maybe there was some fluke, I gave it two more days for it to show up. It never did. It is now 4/27 and I have not received the product or a refund. I tried calling and was disconnected after over 30 minutes. Still waiting.....

I ordered products on the 23 of March. Its now April 26th and I have tried contacting them but the response I revived was "went ahead and escalated this situation to the proper department" 7 days ago.... I spent good money there. If I knew it was going to take the whole pandemic to get my order (or never get it) I would have went to a different store.

Shipping is slow right now. But that’s with ALL companies. They still give excellent service as always. Will continue to use them over Sephora all day, every day.