Ulta BeautyReviews of ulta.com

Almost 2 months and 3 back and forth emails before seeing my money back with them... the worst online service I've ever seen!

I had a brow waxing and tint. I made it very clear I wanted a very light brown to blonde color it came out black. The waxing was good but the color was inferior. I had to go to Sally’s beauty supply and buy product to once again lighten my eyebrows.

If I could give ULTA a 0 rating I WOULD. Not only are they uninterested and un-compassionate about there customers no matter how loyal I’ve been with the company they do not care if you’re package was stolen leaving you with nothing whilst ULTA refuses to reship and refund you. Packages that they don’t require signature release and want to blame the customers for it being missing!!!! Million dollar company can’t afford better shipping partners??? Lasership, what the F*** is that???? Going to get in contact with my lawyer for my $200 back!! DO NOT ORDER FROM ULTA.COM!!!

I have read all the reviews here, and I wish I would’ve done it before placing an online order. I’ve ordered stuff from Ulta online before, and I never had any problems. I don’t know if it’s due to COVID-19 or what, but this has been the worst experience with Ulta I’ve ever had. My package was lost (they gave me a DUE DATE, and I was tracking it, and then it was past my due date, and my package was just stuck in one place for 3-4 days) so I knew it got lost. I chatted with customer service, and they told me I have to wait past 14 business days for them to either re-order my package or give me refund. It’s fine, I knew it was lost, but whatever. I patiently waited for a week and a half, and I’ve reached out to them again just to be told that they can’t give me refund on orders more than $60 or so? And they told me that they’re going to let their higher ups know so they can work on my case. And that it would take 1-2 days for them to reach out to me. I waited 3 days just in case and nothing. I’ve called them again just to be told that there is nothing they can do and that they’re “busy” and I gotta wait for their higher ups to reach out to me. I’ve waited another week and still nothing. I’ve decided to email their customer service, and they told me that they will work on my case and try to give me refund as soon as possible. So I was relieved that someone was finally helping me after so long. And then the next day I’ve got an email that said they’re going to let their higher ups know about my case. AGAIN? I’m convinced that’s what they tell all their customers. Because it’s my 4th week now, and no response. So I had to reach out to my bank and get my refund that way. Thanks Ulta! I have never dealt with a company that bad ever. I had packages lost previously (I know with COVID things take time and unexpected happens) but I’ve never dealt with the company that’s not willing to help at all. They keep saying that there is nothing they can do, and I just have to wait. I get if somebody would actually reach out to me and explain that they’re working on it, and they need time and etc., but I’ve never received anything. I don’t recommend anyone buying anything online from them. I’ve read all the reviews and I’m not the only one never gotten my online order, and no one is willing to help. So save yourself a headache, and just don’t shop online with them.

I placed an order, waited for it to come 2 weeks later I reach out to ulta to be told its lost and there is nothing they can do because their system is not set up to replace the items that were the "free gifts " that I was supposed to get from the items I purchased. Then why offer free anything with a purchase seeing we never get the bags/ duffle as promised.

I placed an order online and according to their website it shouldn't be any problem to make a return so I went to the store in person with my items since they didn't offer free shipping labels. (NO PROBLEM! But unusual). Upon arrival I had my packaging slip with me that including order number, shipping address and email address. But that was clearly not enough. They now needed to see the actual order confirmation that was emailed when the order was placed. I asked if they couldn't pull that up online with help of my email or order number. But nope! And I was also told that unless I had an account with ULTA I was not able to make the return at all. I'm sorry, I ordered this at your website, how can I not have an account? I was then told that if you check out as a guest, you are not eligible to make returns. After two people spending about 20 minutes huffing and puffing over a computer they were able to tell me (lucky me) I did have an account qualifying for the return. However they now only needed the actual email that was sent as a confirmation verifying my last four number on my credit card. I once again asked if they wouldn't be able to pull that up on their computer. NO THIS WAS A STORE POLICY that they needed to see the actual copy in person. (Clearly they need to update their return policy online if that's the case). I then walked out to my car where I had my phone, pulled up my order confirmation and drove to another ULTA location after being feed up with their customer service, BOCA RATON FL. Even at the next place I was met with resilience. I literally had to fight for it. It was not like sure, you were unhappy, no problem, so BE VERY CAREFUL. I never had this problem at Sephora, Macy or another department stores.

My cashier was super rude and stand-offish and she made me uncomfortable. I tried having a conversation with her and she ignored me completely. I spent $83 to be treated poorly.

Incompetent is a compliment. Nancy has terminal cancer and just wanted to get her hair done. Reservation made, confirmed, they called yesterday and went over the COVID stuff. We received two (2)!! Confirmation text today. When she arrived today she was told she had no appointment, but stated that the girl that was supposed to be doing her hair was doing a haircut and they could try to squeeze in her 1 1/2 hour appointment. If she didn’t have an appointment how do they know who was going to do her hair? How do you squeeze someone with 11/2 hour in when they have no appointment?? Nancy was in tears when I went to pick her up. She had struggled through a pain filled morning to fulfill her appointment but due to the gross incompetence of Ulta it was not meant to be.