Ulta BeautyReviews of ulta.com

I have been an ULTA customer for years, have their credit card and everything. Have enjoyed shopping with them so much, but the after last 24 hours, I will never shop with them again. I recently moved and forgot to update my shipping address before I placed my order. My fault, I know. I immediately (literally within a minute of placing the order) reached out to customer service via email, asking if they could either update the shipping address or just cancel the order so that I could reorder it to the correct address. Twelve hours later, I got a response from an agent that simply said they couldn’t update the address from their end and to update it online on my account for future purchases. Didn’t mention canceling the order at all. So I responded, asking again that they cancel the order. Over an hour later, I get a response from another agent that said they couldn’t cancel the order, that if I wanted a refund, I could either refuse the package or bring it back in store for a refund. Which shows me that neither of them were reading my emails in their entirety because otherwise they would’ve known the situation. After some more back and forth with a THIRD agent, they told me that if the package was delivered and accepted by the person at my old address, there was nothing they could do to refund or reship the order. So over $125 worth of product and I’m just out of luck? Absolutely ridiculous. I’m attempting to intercept the package now, but even if I get it, I’m returning it to the nearest store and closing all my accounts. Sephora from here on out!

I just went into the Ulta Beauty in eastgate Ohio area, the girls there are really prissy & rude. I never got treated so unkindly. I was smelling a perfume that I intended to buy, so I barely pulled my mask down and she kinda snapped at me.. like I can’t smell the presume that I wanted to purchase .. although another girl in there had her masked pulled down that the lady who rang up my sister was talking to DIDNT say anything to her, but made a nasty rude comment to me. Terrible experience, if you’re gonna be High mighty , and rude to the customers get a different job. I’m only 17, and she wants to me rude to me. She could’ve asked me politely, and I would have respected that. .

I have ordered online twice from Ulta. Both times my orders were small, but I appreciated the confirmation emails with a link to track my package. They sent me exactly what I ordered and ETA was spot on. I will absolutely be ordering from Ulta again, especially since they carry tons of brands that other beauty stores dont carry! 5 stars.

They happen to have the worst shipping delivery system so you should know but if you need help in med supply or refill of prescription drugs then you can reach the right one from deep web on telegram username ATEXTAWAY to get it delivered to you in some days within usa.

My wife ordered some cosmetics from here. The order was somehow lost during shipment. The tracking number they gave me showed that the package was scanned but never moved anywhere. So, we used the online chat service to get a refund, but they gave us two options, either store credit (store gift card) or replacing the order. Considering my experience with the order and the online customer service, I did not want to shop from here. Thankfully, we used Amex for this order. Right after the chat, I disputed the charge through Amex, and the refund was issued immediately. This was one of the worst online shopping experience we had in years. To be honest, their refusal to refund our money was the reason for this review.

Their customer service department for the online orders is terrible. I placed an order on their website and clicked the Paypal link to pay for it. The paypal payment was authorized by Paypal but not accepted by Ulta so it appeared as a temporary payment authorization. I called Ulta and Paypal. Paypal said the money was waiting there for them. All they had to do was accept my payment on their end to complete the order. After talking with three separate customer service techs and a supervisor I was told they couldn't accept my payment. That paypal was mistaken and it didn't go through. I asked them to cancel my order re-enter it so I could pay with my debit card. They said they couldn't. I would have to wait 3 to 5 days for the current order to close before I could re-order my stuff. I asked the supervisor to put me through to their tech support for their website and she said they don't take outside calls. I told her she needs to report this occurrence because this is ridiculous. So basically they can't take orders over the phone, they can't cancel, update, or alter orders in any way. This is ridiculous!

I will NEVER shop here again if the story about employees And corporate wearing “BLUE LIVES MURDER” T-shirts is true???? I come from a family of military and police- they are some of the most AMAZING PEOPLE I KNOW!!! They volunteered to DIE FOR YOU NO MATTER WHAT COLOR YOU ARE!!!! I have spent THOUSANDS of dollars in your stores!!! NEVER AGAIN WILL I WALK INTO YOUR STORES AGAIN!!! If this story is NOT true, then I highly suggest you make a public statement on FB. If I could post a pic I would!

I absolutely love ulta! But the two experiences I’ve had with them through shipping as been absolutely HORRIBLE! as many other have complained. I submitted an order with them, and after changing my delivery address they still sent my package to my old address. After contacting them, they said there was nothing they could do on their part and I would have to wait for the package to get rejected to get sent back for a refund. ???? So if whoever now is living at my old address accepts my package I’m screwed. And their system is total BS. You can literally submit your order and notice you typed in the wrong address or need to cancel? NO CAN DO. The minute you place your order they are quick to remove the money from your account and then they tell you they can’t do anything to help you, bc it’s already processing? You’re telling me every other company gives you at least 15 mins to cancel your order and ulta cant by a minute? ... bs