Ulta BeautyReviews of ulta.com

I tried ordering $100+ worth of products. Problems I ran into, and this is using two different browsers, using VPN and not using VPN, and two different types of credit cards, in their app and just trying to do an ordinary order on their website: - Could not enter a different address for billing and shipping; app kept pushing it back to the other one, no matter what I tried, like a tug of war - Order would go through after a struggle, then I’d get an alert that it went through, then an OOPS, "order could not be completed". Twice. This was visible on my bank statement. - I then called Customer Service where after I was on hold a little bit while the rep was checking my account, I was told I was entering the wrong credit card expiration date and wrong code, when I clearly wasn’t. I told them because of their buggy app and system, they were losing my business because my next step would be to order from Amazon, or some other beauty outlet. Response? "Thank you for calling Ulta Customer Service". - And today, I get an email from them saying "You’ve left some things in your bag..." You bet I have, and I’m not going to buy them from you. In fact, I have emptied the bag. And I have found elsewhere a product almost identical to what I was trying to order from Ulta, at half the price. Something Ulta doesn’t carry. And it works marvelously. - Bye bye, Ulta!

The customer service on shipping address change was awful. I input the correct address but when I clicked on 'submit' online, the system automatically switched it back to a previous address. Ulta customer support said they could not change the address. They asked me to refuse the package when it was delivered. But when the postman delivered the package, he did not knock the door so I was not aware of the delivery. I just called 'Ontrac', the shipping service partnered with Ulta. Again, they said nothing they can do and ask me to contact Ulta... It's a circle, back and forth and nobody helped me. What Ontrac customer told me was incorrect. They told me they can change the address for me once it arrives in their PHX facility location, and I can call them to change it. But the package only stayed there for 3 mins and out for delivery. How could I manage to change the address within such a short transition time? TOTALLY FRUSTRATION for both companies: ULTA BEAUTY and ONTRAC shipping.

Love ulta so much. Much better than Sephora xxx

Over the last three years of using the Ulta app on my cell phone or ordering online at ulta.com - every order I place my bank flags the purchase as fraudulent. EVERY. SINGLE. TIME. It doesn't matter if it's $25 or $300. I called Ulta customer service this morning to obtain assistance in placing the order that was initially flagged as fraudulent activity after I spent an hour on the phone with my bank to release the hold on my card. The first person I was speaking with - we lost audio so I called back and that woman told me she couldn't find my order using my email address. Why didn't she exhaust all the possible ways of looking for my order before telling me she couldn't find the order? I spoke with a supervisor/manager and she told me they can't see my order without the order number. If there is an order number that means the order was successfully placed, so why would I call for assistance if the order was successful? Why do they offer the option for order assistance if they can't actually offer assistance? I prefer shopping online, but if I have to go through my card's fraud department every time I want to order something from Ulta, I will find another company. Unfortunately nobody at Ulta wants to help figure out why this keeps happening....

After several weeks of going back and fourth with Ulta & Cashstar Customer Service, I was finally able to get in touch with a lovely lady named Hannah. She was the ONLY person who was able to figure out the issue, and start the process of getting it fixed. Although, I was initially a bit frustrated when the call first started (not at her just the situation) she remained polite and calm. Thank you Hannah! People like you are appreciated.

Awful customer service in the store located in Fall River, ma and same service on website customer help support desk. Unprofessional,rude staff with luck of any knowledge of their products and policies. Also, false advertisements, because staff members can't answer questions about advertising products. Spent hours to communicate online and on the phone: unclear answers, abruptly dropped phone calls, automated messages and on and on...

BEWARE - Do not order from this company. If I could give them zero stars I would. Used the “Suggested Address” upon checkout and did not realize it was not correct - actually it does not exist. They say it was successfully delivered and will not offer a refund. How do successfully deliver to an non-existing address? Terrible customer service - dishonest company.

Worst online experience! Don't make any mistakes when ordering from their app or online. They will not offer a solution to fix it. Absolutely ridiculous.