Ulta BeautyReviews of ulta.com

Hello Marcy, You recently reached out about canceling your order, K162304211-- Thanks for getting in touch. ​ After partnering with our warehouse, we are unable to cancel it as your order has already been picked for processing. We truly apologize for the inconvenience, you have the option of refusing delivery and the order will be shipped back to us and you will receive a full refund. You may also return the order in store as well as this is the quickest way to be refunded. ​ Please feel free to respond to this email directly if you have any more questions. Sincerely, ​ Melissa ULTA Guest Services I placed an order for a Christmas gift, selected gift wrap and a message. The order didn’t process correctly, I had to check a box, then submitted the order. After the order was placed I reviewed the order. Immediately I saw the gift information was omitted. I called back within two minutes of the order. I asked to cancel the order or to add the gift packaging. The ulta associate said he couldn’t stop the order and he couldn’t make any changes to the gift packaging. The order is a gift sent to Ohio, where I had immediately ordered the same item with the gift packaging. I can’t refuse the item since it is going as a gift. I can’t get a refund. The order should have be able to be stopped since I called immediately. I will NEVER order a gift from Ulta again and I highly doubt I I’ll even purchase anything from this company again. My daughter loves ULTA, I now have a very strong dislike for Ulta. My gifts for her will not consist of Ulta purchases in the future.

This is the second time I have been to ulta and had a mask problem. Today I was in line to go into the store with a clear mask on and the manager came out and ask me to put on one of their mask I asked why and she said policy. She was nice and feel bad for her Bc she was doing her job but I had a mask on. The posters on the window and announcements in the store states face coverings. I had a mask covering. I am extremely offended. I will never shop at that store again.

I placed an order on 11/26/2020. I was charged in full on 12/01/2020. As of today, 12/12/2020 the trackibg number still shows my package has not been picked up by UPS. I've contacted Ulta multiple times and they tell be shipping takes 3-10 business days. That window has obviously passed. I called and was told, "no worries." They say it will arrive in 3 more days. The company promises 3-10 day shipping but does not bother to deliver. I can at least file a complaint against them with my credit card company for charging before shipping, but it seems Ulta will do nothing to make this right.

I order things on line and payed extra to have it shipped to me by a faster date but didn't get it by then. I called them cause I wanted my money back and was told they can't cause they are allowed extra days after they said it would be to me. This is bs and I will be taking my business else were.

Honestly Ulta did a poor job with communicating. Bath and body works candle day two days prior made its shipment to me in 3 days!!!!! I have ordered from Amazon, Athleta, Macy’s, Walmart, all online on the same weekend and already received all my shipments. But not from Ulta!!! I get a lousy email stating that we are sorry but we are working hard to get your packages delivered; please check your order status to most current information. Well that information says shipped?? So how is this suppose to help? Do we even know where the packages are? Customer service has been awful and no help. Worst company service. Will go to Sephora instead. Should of read the reviews before placing a order. Seems to be a REAL problem with ULTA and nothing is being done!!

buyers beware. Horrible... horrible policy. Do not place online orders. If something happens or something is out of stock they will cheat you out of $$ and your products. Please read all the reviews. It all makes sense. The way they do business is hard to believe they’re still in business. You (the customer) will lose the battle Be cautious.

Ulta is the worst company to deal with & with all the awful reviews I’m now reading I’m not sure why they are still in business. I just filed a complaint with the BBB regarding an order I placed for about 200.00 that I will never receive because of an error with my address that they made. I recently moved & changed my addresses & phone number on the website before I ordered but for some reason my order is being shipped to my old address. I called a number of times only to get the same runaround each time. We cannot help you we cannot change an address nor cancel the order. I called immediately after placing the order when I realized that they were shipping to my old address even though I changed the address on the website. I was told that no one could help me & that it was my problem not theirs. We cannot cancel or change anything. I received a text message today stating that my order was ready to ship but be patient because it may take some time to leave the warehouse. I called again & got the exact same runaround sorry can’t do anything about this shipment going to a different state & wrong address. DO NOT ORDER THRU ALTA. THEY ARE UNCARING UNDERHANDED SCAMMERS. Do yourself a favor use Sephora or any other reputable company. Ulta is not a reliable company to waste your time and money on. STAY AWAY FROM ALTA!!!!!!

BEWARE: HORRIBLE CUSTOMER SERVICE!! This is the worst experience I have had dealing with a retail chain or any store. I placed an order on Ulta.com because I was interested in a Black Friday free gift with $60 purchase. I found enough items to purchase to get the gift and ended up getting three free gifts that were valued at $140. When I received my package, the wrong order was inside. I called customer service immediately and was told they could only reship the base items and not the free gifts. I explained that I only ordered the items to get the free gifts. I was offered a $15 gift card to make up for the $140 worth of free gifts. I declined and was told I would have to speak to a supervisor. I waited and waited and was finally told there were no supervisors available and one would call me back that night. Again, I waited but no call. I called back again. This time I was told that there were no supervisors available that time of night and one would call me back the next day. When I did not receive a call the next day, I called back again and was told no supervisors were available. I called back again and was told I would be called 24-48 hours from my first call. No one ever called. I then got an email from guest experiences to rank my service. Gave them a low ranking and received an email from a supervisor who basically said the same as the first representative. I finally called a fifth time (five days later) and requested a refund since I still did not have anything I ordered and no longer wanted it. I had to fight for the refund, read my legal rights to the representative, and threaten to just dispute the claim with AMEX before she agreed to refund my purchase. She was supposed to send me an email verifying the refund, but I never received it. I will never buy from Ulta.com again and would recommend you avoid it as well. If anything goes wrong with your order, even if it completely their fault, they will not follow-up to make it right.