Ulta BeautyReviews of ulta.com

Like many people on here, I would also give 0 stars. Long story short, we ordered a package in November. It was returned to Ulta because it was delivered to the wrong address. The address was right everywhere except on Ulta’s end, but they refuse to refund or take responsibility until it is in their possession. It has now been in transit for a month and a half and is lost in the mail system due to this “return”. We tried to call customer service a total of 7 times yesterday. We either got disconnected or hung up on mid process every time. Additionally customer service was extremely patronizing and no rep gave the same info. This is the worst experience I have ever had with a company. DO NOT ORDER FROM THEM FOR YOUR HOLIDAY (or at all).

Buyers beware! I ordered 5 items for Christmas Gifts. I Recieved ONE. I contacted them and since "according to their records" my order was shipped in full, they couldn't return or refund my money!! Same answer twice. Tried to chat, no response, called, no return calls. 4 days later they sent email apologizing that they couldn't refund or reship, but then sent me a 15 dollar gifcard in email, which I will not use, since I was ripped off out of 50 dollars worth of items. Them sending gift card admits their guilt!! Never again will I shop there. Could have gotten it cheaper on Amazon.

A few weeks ago I ordered an item for my daughter in law for Christmas. The package came torn. They had shipped a box in an envelope. I talked to someone and they agreed to ship me another and I had to ship the damaged one back. Today I got the reorder and the box was completely smashed. They offered to send me another one, but since it is a gift for Christmas, there is no time. I thought they might offer me a refund, but no. I doubt I will be shopping there again.

I wish I could give 0 stars. They false advertise and lure you in to order stuff before 12/14 to arrive BEFORE CHRISTMAS. I ordered on the 9th and my order is coming in on the 26th!!!!! When I complained, all they did was apologize, well how about you guys apologize to the people who aren't going to get their gifts on time? I should have ordered from Sephora instead. I was a fan of ULTA but NOT ANYMORE.

Ordered a morphe pallet and it said it’d be here in two or three days and I just got it today of almost two weeks of waiting. I received it in the mail and I opened it up to make sure it was fine and all the trays inside were broken there was eyeshadow all over the box in the bubble wrap! I’ve never received a bad package from them but this one pissed me off only because it was delayed for so long and it comes late and it is so broken, looks like it had been thrown around there was no bubble wrap inside very upset 😡

Ordered a very expensive hair dryer- (ordered two different models) one came fedex fine. second one they used another shipper - the box looked like it was run over and tampered with - i get alot of packages - i've never seen anything like this ever- top was taped but sides open and nothing in box but stuffing!! i called them an hour after i received - was told - don't worry we will credit your account - that was 5 days ago - they are giving me the run around - i sent five pics of the box. before i opened it so they could see the damage - then the insides.. I called credit card company to dispute the charges -- like others song and dance and most people couldn't speak english and pretty much hung up on me..

Ulta Gift Cards. I have been waiting for 8 days for an email saying they have processed my order. Now they say they cannot find my order number, but they took their money on the same day I ordered. Be ware!

If I could give them a lower rating than 1 star I would! Ulta has the WORST customer service ever!! I have contacted them 4 times and every time I got somebody who could barely speak English! I ordered almost $500 worth of Christmas gifts from them in the last couple of weeks and the last order I placed they sent to an address I haven't lived at for 2 years!! After contacting UPS, I was told that Ulta (the shipper) would have to contact them to correct the address and they refuse to do so!! I will NEVER spend another cent with Ulta!! I hope whoever gets my $70 order enjoys it!! DO NOT ORDER FROM THEM!!