Ulta BeautyReviews of ulta.com

Ulta doesn't care about their online customers. I recently placed 3 separate orders. I have contacted Ulta several times, even called customer service, about the first order that is stuck under: "label created, awaiting UPS carrier pickup" for DAYS. Another is under: "label created awaiting pickup by Lasership." A third actually came today and the hair products contained in it leaked all over the packaging, as they weren't properly wrapped. One product doesn't even have a cap. The packing slip was soaked in greasy product and crumbled up, ripped and shoved into the bubble bag packaging. All I get from customer service is the same scripted answers that I'm so valued to them and my other products have shipped because they have tracking numbers. NO. These tracking numbers don't work and my orders are either lost or unprocessed to begin with. All I'm told to do is wait the 10 day period and reach out again. I'm assuming I'll end up asking for a refund and dread what that experience will be like, considering the reviews I've read. And if this is the way their orders come when they're actually delivered, I don't want them anyway. Customer service is useless. They have no means of getting to the bottom of an issue, let alone even directly addressing a detailed query. They stick to the script and you're on your own. I will not be a returning customer.

I took my daughter to Ulta for her first salon experience. She had underneath highlights, haircut and style. It cost $190. She was happy when she left but it's only been 10 days and her hair color has washed out. I bought her redkin hair shampoo and conditioner products and everything. She is so disappointed. You would think her hair color would last at least 4-6 weeks for a follow up but obviously it did not. I would not recommend Ulta. Customer service representative did not help and only told me to take her back and talk to the salon but we shouldn't have to do that. Permanent color should last for at least 4 weeks unless it wasn't properly done.

i will NEVER order from ulta again, i accidentally sent my order to the wrong address and i called a few hours after i purchased it when i noticed that i sent it to the old address to which they refused to cancel my order, change my shipping address, and said it couldn’t be returned to the sender and that they were unable to refund my item because it was delivered, BUT IT WAS DELIVERED TO THE WRONG ADDRESS they said there was nothing they could do about it and someone who i don’t even know in a different city has my product and i’m out of 50 dollars, AND THEY EVEN HUNG UP ON ME A FEW TIMES, worst customer service in the world, please go somewhere better for your makeup.

I've purchased some makeup items at Ulta several times. I've never had any issues with my orders. The delivery is super quick and the products are always very well packaged. I absolutely love their service!

Ulta salon prices are extremely high for inexperienced hair stylists. I went in for a partial highlight ($105) and it took over 3 hours. The stylist didn’t touch the scalp only the ends of the hair all the while processing the color and washing the hair. She seemed very inexperienced. If this is a learning faculty the pricing should reflect accordingly. Very disappointed.

In Texas was horrible. I now live in California and the store in Salinas CA. Is simply the best. Jenn the manager cares about the customers as well as Cynthia. I cannot say enough about these two. The other "clerks" have been nice also though not as much dealing with them. I was even personally thanked from them for my review. I am not someone who rates a lot because I am usually not pleased this much with service and products. I normally went to Sally's and have stopped as a result of the Salinas CA Ulta store. I will add I have been in Sephora and walked out. Lol I will never go in their store again! I recently placed an online Ulta order and will post my experience about that separately.

Honestly, why does Ulta have Customer Pick up anyway? Each time I have ordered something, they have to open the package and scan it again which is no small thing when you’re expecting to pick up and go. The process is absurd. You guys need to find a way to make it a pick up and go experience. Standing in line at Ulta is definitely WORSE but the customer pick up is not much better.

I don't understand why I can't return something with a receipt. I was told by store in Nashua, NH that I HAVE to give them my phone number or email address if I want to return the item I planned to purchase as a gift for my daughter. I didn't purchase the item & won't do business with them in the future. I will purchase my item on Amazon.