Ulta BeautyReviews of ulta.com

I had a very disappointing experience at the Mayfaire, North Carolina location. The customer service was poor from beginning to end. The cashiers and team members could definitely benefit from additional customer service training. The staff was unfriendly and unwelcoming. No one greeted me when I entered the store, and there was no “thank you” when I checked out. When I asked for assistance, I felt like I was inconveniencing the employees. One team member even walked away while I still needed help at a previous encounter. The cashier was rude and making faces and holding a whole conversation with another cashier while I was trying to make my purchases. I asked for recommendations on a facial cleanser and a moisturizer with sunscreen, but instead I was directed to foundation, which wasn’t what I asked for. It seemed like the employee either wasn’t knowledgeable about the products, had to repeat myself multiple times. Overall, the experience was frustrating and disappointing. I made a purchase and returned it back before I left the store. Because of the lack of customer service, I’ll be purchasing these products online from Amazon in the future instead of returning to this store.

I've had the VERY worst experience with Ulta this past week and still no resolution! I've not spoken with anyone but representatives over trying to get my bogo ILIA mascara ( mini) and MAC lipstick (mini) in wich they never got right. I took the items back to the store yesterday (Sunday) as the young women who eagerly pulled the wrong products off the table and checked me out. Now that the Bogo sale is over, they will NOT honor it now for me even though this was by no fault of mine and I have my receipt! They told me I could get 10% off🫩 THIS IS ONLY A SLIGHT DETAIL OF WHAT I'VE BEEN THROUGH TRYING TO GET TWO SMALL ITEMS. WHAT'S REALLY GOING ON.I TRIED ORDERING ONLINE AND THAT WENT TO CRAP BECAUSE OF NOT IN STOCK ONLY TO WAIT AND BE CHARGED 7 DOLLARS FOR SHIPPING WICH TOOK BOGO OUT THE DOOR.

I honestly wish I could give 0 stars. I purchased a foundation and did not open the box until I needed it, which was past the return policy date. Upon opening, the glass bottle was cracked on the side (huge safety issue)… I sent them several photos, and they told me there was nothing they could do since it was slightly outside the return policy window. I understand return policies, but there needs to be exceptions when it comes to someone’s safety. Ulta is liable if I end up with glass in my face!

Order number: M217501934, tracking no. - 1ZWW2398YN84521156(UPS) and 92612999943318571336243821 (USPS) I have been an Ulta Rewards member since 2016, and generally had decent experiences with customer service regarding missing online orders. Things were different this time around. I made a purchase for 2 items both shipped at different times. The second item did NOT come delivered. Even with updated tracking info and a RECORDING of me standing in front of my Ring camera with an obviously empty package, I am told to wait one more business day to reach out to Customer Service as it is still “in transit” to my address. I never had this issue in the past where they rectified a mistake on their end, so I don’t know if this policy is recent. Either way, the customer service folks did their job, but I am irked that this policy is enforced even with irrefutable evidence that is as clear as day.

Staff were helpful, but I’m upset about the cost of a lot of the products. We bought candles that were regular price, no sale. I paid over $25.00 for a candle, I got it home & burned it. No Smell! It burned horribly. Don’t buy their candles, don’t waste your money. Just go over to Bath and Body Works & get great deals & really good dependable candles. PLEASE! DON’T WASTE YOUR MONEY. PRICES ARE ALL READY THROUGH THE ROOF ON EVERYTHING…

First let me say the manager of this Flemington store was pleasant and helpful when asking about products. Now for the hair stylist Danielle that is a different story. I asked and paid for a moderate haircut. I showed her a picture of the haircut I wanted and I said I did not want my haircut short. She said she was confident she could do this haircut because she has 12 years of experience. I felt comfortable with her cutting my hair.She proceeded to the back of my hair and snipped 3-4 inches making the hair extremely short. Also took all the color out of my hair that was previous done 4 weeks ago. I did not realize this until she dried my hair how extremely short this haircut was and all the color removed. My advice is have a consultation first with any hair stylist before making any appointment. It is also wise to have more supervision in this hair salon by management. Customers should not have to pay to receive a haircut they would never want.

I would just like to give a shout out to one of your employees. I stopped in your store at Spectrum Mall on July 17 approximately 8pm. Allison was the cashier who rang me up. She was the friendliest person I had an interaction with that day. She was extremely helpful, very friendly, very knowledgeable and definitely a people person. She went above and beyond with just her customer service and I just want to let you know that it does not go unnoticed. I have worked in customer service for many many years and you can tell when someone is definitely a people person and when they are not when they’re having a good day at work and when they’re not so I know from experience that a lot of people are quick to complain about someone but very rarely do you get someone to give compliments. She is an extremely authentic young lady. You should be proud to have her on your team and I hope that you keep her on for many many years. She was just amazing and I just wanted to let you know that. Hopefully I will get her again next time I come into your store. If you have any other further questions, please feel free to reach out to me. My number is 602-499-7969. Thank you, A very happy customer

I visited the Ulta on Randall road in Geneva.I believe Giovanni was very helpful and very patient.She gets five stars