Ulta BeautyReviews of ulta.com

Took my first trip to Ulta today and it was just ok. I won't be shopping there again due to the fact that they won't return any items, even unopened with a receipt unless they have your phone number! How ridiculous, you have to have an account with them which means you giving them your information to even do a simple return. I'll continue with Sephora, less hassle, better customer service!

Buckle up buttercup! This is a long and detailed review of my Ulta.com experience. TLDR: I will NEVER shop Ulta.com again. Their shipping policy is unfair and I don’t want to waste my energy.... I called Ulta because I didn’t receive the package that they said I should have received. To their credit, there was a photo of a package sitting on my step that they said the carrier delivered. This is not a matter of whether or not the package was delivered to me, but rather did I actually receive it, and the answer is no. Now we all have heard of or experienced companies going through great lengths to make sure that the customer is satisfied. I am here to tell you that Ulta is NOT that company. I first became aware of the problem because I decided to track the shipping on my package. It said that the package should have arrived on 5/9/22. At that time there was no photo uploaded to the tracking information. (As a side note, Amazon had also sent me 5 packages ON THE SAME DAY, all of which I actually received and are sitting in my home currently) I called Ulta that evening and expressed that I did not receive that package. The representative told me they would open an investigation and get back to me within 24-48 hours. I thanked her and waited to hear more. The following day, I received an email stating Thanks for getting in touch about your Ulta.com (ORDER NUMBER REMOVED). After further review, our records indicate that the package was delivered successfully to the address provided per the proof of delivery provided by Lasership. We suggest checking any and all common areas where packages may be left, including entrance areas and mailboxes! We hope it turns up for you!” Upon receiving this email I called them back. I explained to them that I understand that this is their business structure but I don’t think it is fair that the customer has to bear the responsibility for items that they did not actually receive. I mentioned to them that my purchase was $80 and that I had shopped at Ulta before with no prior problems. This is the first time I have ever lodged a complaint about not receiving my product and this was not me “gaming the system”. Additionally, I pointed out that Ulta, as a major company, should have some kind of insurance to cover purchases made by their customer and should protect the customer. Even if they don’t have insurance, you would think they would want me to continue to be a lifelong customer (seriously folks, I have gotten my hair done in their salon multiple times, purchased I don’t know how much product over the years, recommended and took my mom to the store to purchase her products, etc.). After speaking with a service rep (Dawn) who was very friendly and sincere, I was passed along to the supervisor. The supervisor basically confirmed the same thing Dawn had already said. Having worked in retail before, I know that they offer at least SOMETHING to any customer who so much as complains about a product or shipment. Even a coupon for a future purchase would have made me feel better. All I got was an apology. To say this entire experience was frustrating is a massive understatement. Before getting off the phone with the supervisor I asked her flat out, is there ANY incentive you can give me to return to Ulta in the future. CRICKETS. NOTHING! The woman went radio silent and then finally apologized again and hightailed it off the phone line. So here’s the bottom line: Ulta does not have to worry about me EVER ordering from them again. FULL STOP and PERIOD! I will keep my ordering to a place that actually will make sure that I walk away feeling satisfied (Hey Amazon!!!! ) Additionally, I will make sure that I blast Ulta at EVERY opportunity. I will tell friends, family, strangers, social media outlets, and anyone else I can think of about this harrowing experience. Please just exercise caution when dealing with this company. They have already shown their true colors to me, and I don’t want anyone else to deal with the foolishness that I went through.

Items consistently coming in damaged. Talked to representative “Diego.” Nothing was done about the issue now I just have to return all my items. I’ll be buying my products somewhere else customer service is rude and unhelpful.

After 2 weeks of not receiving our order. They are going to finally reship it but not include everything we we ordered. Who knows when will get our $400 purchase but ulta is definitely a 1 out of 100 stars. More like a 0 out of a 100 really. Don’t buy here, their customer service might as well be robots.

For a large company such as Ulta Beauty to have such limited abilities to make changes to processing orders is just proof that they only care about profits. I don’t know about you, but I’m tired of stores like this. All I needed to do was change a Ship To address (that their system incorrectly added) within 10 minutes of submitting the order, and customer service was unable to do it. The order was supposed to be a store pick-up, instead of doing the right thing and stopping the order, it let me submit it, but as a shipping order. Somehow, it is shipping to an old address. I immediately checked my account and verified the correct address is listed and figured system glitch. Ok, no one’s fault, it happens, I’ll call in to see about updating the address and just wait for the items…nope! I was hung up on twice, both males. Third time, female was nice, but unable to help. So, now I have to hope that my package ($150 worth of products) is returned by whoever lives at my old address. Worse part, it was meant as a gift for my mother who hasn’t worn makeup since my dad passed away.

Absolutely horrid customer service. I was a loyal customer for years. I stopped shopping with them about 6 months ago when they screwed up my last order but like a fool gave them another chance. They now take your money and refuse to refund it when your order doesnt ship. If your order does ship its never on time and often not what you ordered. Sephora may be more expensive but its definately worth the amazing customer service they provide

I was very disappointed as I was addressed rudely by the hair dresser. We agreed on a color, but when it came out it was way darker and it completely fried my ends. She left a ring of color around face , and let me leave that. She seemed annoyed to be there a d kept walking away to sit on her phone. It took three weeks to wash the product out of my hair, I spent over 150 dollars there The haircut was not good at all either, I had to get it fixed somewhere else Never going there agsin!!

If you have any issue whatsoever they absolutely will not help you.