Ulta BeautyReviews of ulta.com

DID ONLINE FOR STORE PICK UP FOR TWO OF THE SAME ITEMS WENT TO GET IT DIDN'T CHECK MY BAG GOT HOME NEXT DAY MISSING ONE, CALLED STORE TALKED TO DAPHANY ON A THURSDAY TOLD HER CAN'T GET THEIR TIL MONDAY, SHE SAID OK THEN CAME IN MONDAY WENT TO THE COUNTER THE GIRL LOOKED CONFUSED I HAD PAPERWORK IN HAND WITH PICTURES SHE HAD TO CALL THIS OTHER ASSOCIATE WHO HAD A RESTING STONE FACE AND SAID WE ONLY HOLD ITEMS FOR A DAY. I SAID ITS NOT A HOLD I ONLY GOT ONE OF MY ITEMS, SHE SAID THATS THE POLICY AND I SAID NOBODY TOLD ME THAT IF THE STORE MAKES A MISTAKE AND I DON'T GET THERE IN A CERTAIN PERIOD, SHE JUST LOOKED AT ME. I ASK HER WHAT IS THE POLICY AND SHE THEN GOT AGGITATED I WILL NEVER GO BACK THERE I WILL SHOP FROM THE RETAILER DIRECT NOT THE FIRST TIME CUSTOMER SERVICE IS HORRIBLE X#$%@

Oh they are horrible. They sent my order to the wrong address (I havent lived there in 5 years) and then wouldnt refund me because it said delivered to an address I have updated in their system twice now. Its amazing how they got my billing address right and current though. Thank goodness for Paypal purchases and policies.

I used to absolutely love Ulta; it was my go to for not only makeup but all toiletries. I spent a lot of money over the years and built up over $800 in points. I spent the points here and there; I typically like to save them. I recently had about half that amount and without notice they cleared my points account. I understand that I wasn’t shopping as much this past year; primarily due to the pandemic; however they should have sent out a warning email. I reached out to customer service only to be reprimanded for not checking my points account due to Covid, a total twist of words and totally passive aggressive. Mind you, I caught this right away but they didn’t even afford me a grace period or give me back some of my points; which in the scheme of things probably costs them nothing. It’s more the principle of the matter and they were unwilling to do anything. Terribly disappointing and most likely will never shop here again. I wish I could post the rest of the photos from my interaction; will try to after the holding period.

Won't be able to shop there again due to customer service laughing at my disability. I'm not sure that he knew I heard him laughing but either way I can't support that type of business. Person did not help whatsoever And would not acknowledge anything other than their own script I guess because they couldn't give me any answers other than the same one repeated repeat it which was something that had nothing to do with the issue. It was confusing to say the least and when I said I'm sorry I do not understand I have comprehension issues can you please state that in a different way? Which he repeated the same thing with a raised voice and laughed and muttered something about me. I know what can be said is limited i get that but I'm still upset from the zero training from customer service. Plz add a meno about what there mics can pick up. I wouldn't want anyone to experience that. At least wait to laugh (which was a few times) about a customer when they aren't on the phone anymore plz.

Made an appointment for a simple trim at Crystal Lake Illinois Ulta @2:30on a Wednesday. Park in the lot and I get a call saying they’re too busy. They have to cancel my appointment! What? When I’m already there and gas prices what they are?! So I call the Ulta @Algonquin Illinois. They say they can take me at 5:30. They just called at 4 and said they are too busy. They have to cancel my appointment!! Now I’m really ticked off. Don’t schedule appointments if you’re stylists are too dang slow to keep them. Furious, I’ll never use Ulta again. Not even for shopping.

horrible experience, I ordered online, and my order never arrived, but they marked it as delivered…. They simply told me that they will not do anything for me, I was left without my order and also without my money (more than $500 dlls), more than 15 messages, they never sent me any email, and when by hell they answered me, they told me no could you help me with anything!

The company states on their website that the orders placed will be processed in 1 to 2 days.My order was placed on 06/03/2022. After multiple attempts to communicate with a Customer Service Rep, I had to cancel the order on 06/13/2022 because the order was never processed, and the shipper had only been requested to "print a label" from Ulta. The order was not updated, nor did Ulta have any information (on the numerous times I communicated) with them. Their online customer service chat is an auto bot and is completely useless, it simply sends information that is printed on the website. If you are patient enough to actually get a REAL person, they're dishonest, and they have very little command of English. For reference, I was communicating with "Maria from America and California" who continued to state that the shipping timeframe can vary and that her company is unable to update the status of my order until the shipper updates to them. I explained NUMEROUS time that I did not have an issue with the "SHIPPING TIME FRAME" because my order had not been processed, and the shipper never received it. The continued claim (by Ulta representatives) of placing blame with the shipper is why I cancelled my order. I have children, if I want to listen to LIES and finger pointing that the issue is with someone else, I can ask my kids about something AND I won't have to have $$ frozen with no access to it. The customer service is THE Worst and communicating that the company is not responsible for their processing of my order (saying it is UPS fault) forced me to believe that their company integrity is ZERO.

First order online. Three horrible hours later after endless delays on their website and failed info processing and worthless customer support, I got my first and last order through. Can you imagine going to any store with these products and spending three hours to buy four items? That is the online Ulta experience. The worst part is that they could care less and do nothing to resolve it. Their CEO needs to be fired yesterday. Do not buy from Ulta.