Ulta BeautyReviews of ulta.com

I've purchased from Ulta for many years and have always been satisfied. I love that I can try products and get recommendations from employees. It's also nice to know that I can return a product if I'm not satisfied. I noticed that someone left a review about Ulta not accepting a return. I've never had trouble with that myself, but I do know that their policy states they have the right to refuse a return if they feel a customer is taking advantage of their generous return policy. I'm surprised to see so many negative reviews. I hope when reading reviews that customers keep in mind the situation of the world right now. Someone mentioned that Ulta was out of birthday gifts. I've had that happen as well, but I don't feel it's fair to fault Ulta for it. For one reason: It's a FREE gift. You literally don't even have to make a purchase in order to get it. There is a world-wide supply problem that affects pretty much every industry. I know, because my business faces the same problem. I realize that Ulta may be telling you to come back on a certain day, and then when you come back they still don't have the product and they tell you the delivery date will now be on a different day. From a business standpoint, I totally understand what Ulta is going through. I'm constantly giving my customers a backorder date and then when that date rolls around, the manufacturer may come back and say "sorry, we couldn't get enough materials to make the product", which then leaves me having to tell the customer that the information we gave out was incorrect. Also, there are times that we may expect a shipment and tell the customer it will be here on a specific day, but then when that day comes, we can check the tracking and the shipping carrier has changed the delivery date. A lot of these issues are out of Ulta's hands. Same goes for anyone complaining about slow shipping of their purchase. It's unreal how many shipping delays or lost shipments that are happening right now. I just received a return from a customer that took 6 weeks to make it 2 states over. I hope people can learn to be a bit more understanding in situations such as these. While I love Amazon, I think they have spoiled people when it comes to getting their shipments quicker. Please understand that other companies do not operate like Amazon. Keep up the great work, Ulta!

I have to start this review with “SHERI IS AMAZING”, just to grab your attention. From the moment I met Sheri, I could already tell that she was going to be the right one to take on the extremely difficult task of cutting 9 years’ worth of my locs and repairing a rough hairline. She was very informative and knowledgeable of what she could do and always kept my options realistic, she also always made sure I was comfortable. I went into to see her with high hopes, a bit of nervousness, and a to be honest a gut feeling. No words will ever describe the work of art this woman created out of the remains of my locs, no gratitude will ever be enough, so I’m just going to keep going back -shrug- I was not disappointed, and I promise you will not be either. I honestly don’t know how Kelsey made this possible, but while I was getting an entirely new hairstyle, she took amazing care of my eyebrows. I opted to have her pluck them and it was the least pain I had ever felt getting them done. She did an amazing job with the arch, and to be honest I don’t how she got them to look so good, but they look the best they ever have. I will definitely be going back to her very soon. I’d like to add that the Ulta on Independence caters well to its clients.

I received an email asking me to come in for a free beauty product for my birthday. I went into the Ulta store and was told they were freshly out of the birthday products, but that they were re-stocking on Tuesday and I should come back then. Today is Tuesday, so I stopped in on my way home from work. The first thing out of the cashier’s mouth was, “We’re out of the birthday items. Our shipment comes in on Wednesday and we’ll be restocking then.” I responded that since they lied to me, I would never be back. I think it’s just a scam to get people to come into the store, thinking that they will shop. I’m done with Ulta.

I know that Ulta is the worst when it comes to shipping and the delays. I ordered something almost two weeks in advance for items. My updates for my package was HOURS after it happened. It has now been pushed back 4 days!! I live not even 5 minutes down to where it is now sitting but since Ulta didn’t update my package correctly, I couldn’t go get it, and since it’s a weekend it won’t be delivered on Sunday either. It’s unbelievable how they say it will be delivered but keep pushing it back. Update it was not even delivered and there are no more tracking updates

Please just do yourself a favor and shop somewhere else. Their costumer service is non existent. I honestly don’t know how their even still around. I guess it’s the overpriced products. I had issues years ago and stopped shopping with them. I received a gift card this month which I should’ve just thrown away but I didn’t. If you order online you either don’t receive the order or it takes weeks. If you buy in store the products just crap and over priced. The same products they have in store I now buy off of Amazon for literally half the price! If I ever receive another gift card (hopefully I don’t) It’s going in the trash. It’s just not worth it at all. They suck. Plain and simple. Buy your products somewhere else and save yourself the hassle and letdown.

DO NOT GET THE CREDIT CARD - I have been trying for four weeks to deal with a card issue and you cannot get a person on the phone at the cc business or the cc bank or ULTA. They do not provide customer service once you get the card. The MC is a joke -

Relatively satisfied customer. For the most part their business delivers what it advertises. Their products are quite $$ but worth it. My hair was very damaged from a life time of grocery store shampoos and ulta saved my hair by recommending a higher quality brand. Customer service is generally excellent but they tend to push the most expensive item instead of the item(s) that are right for you. More than once when ordering online my products have arrived damaged. If you call the 800# they're pretty decent about sending you a replacement or credit depending upon the damage of the item. Most places you have to wait 2 weeks for standard shipping. Ulta ships it to you like you ran out yesterday and will get it to you within 1-3 days of you ordering it. Which is good as sometimes I do run out of shampoo and forget to auto order another. I have only ordered shampoo and select cosmetics from this company. I have very sensitive skin and require 100% organic zero chemical products and I have found a few products that I can use because of ulta selling them.

I returned a few items trying to find my right new makeup.. employee's recommended certain things it didn't work for me.. my last return was foundation and powder manerager said no returns for me.. I've spent tons of money there.. I had my receipt. He was an up tight manager breaking the return policy.. guess he rules!.. this was in portland oregon at the cascades ulta.. don't go there ..bad service!!!..